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Trademark Hotel

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Trademark Hotel

locationNairobi, Nairobi

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About Trademark HotelAbout Trademark Hotel

Location

This hotel welcomes guests in Nairobi.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms have a double bed or a king-size bed. Extra beds can be requested. A trouser press is provided for guests' convenience. A telephone and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower. Bathrooms with wheelchair access can also be booked. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the outdoor pool area guarantees comfortable swimming. Sun loungers and parasols are available on the sun terrace. Active guests can enjoy golf. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, billiards, darts and bowling. A spa, a sauna and massage treatments are available in the wellness area. At the hotel offers excellent facilities for leisure and relaxation, including an entertainment programme, a kids' club and live music.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet and lunch are served every day. There are meals available for those with special dietary requirements: diet meals and children's meals. The hotel also offers special catering options.

Amenities at Trademark Hotel Amenities at Trademark Hotel

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

    • -

      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Badminton

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      Billiards/Snooker

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      Bowling

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      Darts

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      Golf

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      Gym

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      Heated Pool(s)

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      Massage

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Table Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1466

Very Good

342

Average

59

Poor

18

Terrible

23

Recent Reviews: 1908

  • User:Vanessa J

    Trip type: Friends getaway

    40th Birthday Celebration

    rating13 Jun 2026

    Everything was perfect! Top tier customer service. Everyone was welcoming, patient, and kind. Ruth Gatwiri, Guest Services / Front Office at Trademark Hotel, responded to this review Dear vanessajH3798YX,Thank you so much for your wonderful feedback! We're delighted to hear that everything was perfect and that our team made such a great impression. Providing welcoming, patient, and kind service is what we strive for every day, and your kind words mean a lot to us. We truly appreciate your support and look forward to serving you again soon!

  • User:Passport60860125277

    Trip type: Friends getaway

    A good place to be

    rating12 Jun 2026

    Conducive environment, serene atmosphere, spacious rooms,value for your money, high standards of cleanliness, Ruth Gatwiri, Guest Services / Front Office at Trademark Hotel, responded to this review Dear Passport60860125277,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our serene and conducive environment, spacious rooms, excellent value for money, and the high standards of cleanliness we strive to maintain.Your kind words are truly appreciated and serve as great motivation for our team. We look forward to welcoming you back for another memorable stay.

  • User:Mobile49861941609

    Trip type: Business

    Conference Service

    rating11 Jun 2026

    Dennis Omondi and the team were exceptional! Ruth Gatwiri, Guest Services / Front Office at Trademark Hotel, responded to this review Dear Mobile49861941609,Thank you for your wonderful feedback! We are thrilled to hear that Dennis Omondi and the team made such a great impression during your stay. Your kind words will certainly be shared with Dennis and the entire team, who take great pride in delivering exceptional service. We truly appreciate your recognition and look forward to welcoming you back again soon.

  • User:Patriot P

    Trip type: Friends getaway

    Appreciation

    rating11 Jun 2026

    All the services were extremely excellent Ruth Gatwiri, Guest Services / Front Office at Trademark Hotel, responded to this review Dear patriotp487,Thank you so much for your wonderful feedback! We are delighted to hear that you found all our services extremely excellent. Your kind words mean a lot to our team and motivate us to continue delivering exceptional experiences. We look forward to welcoming you again soon!

  • User:Abdi Y

    Trip type: Business

    Highly recommended for meetings.

    rating11 Jun 2026

    Had a wonderful experience. We had an event on the 10th floor for a week. I enjoyed the environment, the food and the hospitality. Great service by two ladies, Roselyn and Monica who were with us throughout our stay on the 10th floor and ensured our stay was comfortable. Highly recommended. Ruth Gatwiri, Guest Services / Front Office at Trademark Hotel, responded to this review Dear 655abdiy,Thank you for your wonderful review and recommendation.We are delighted to hear that you had such a great experience during your week-long event on the 10th floor. It is gratifying to know that you enjoyed the environment, food, and hospitality, and that our team helped make your stay both productive and comfortable.A special thank you for recognizing Roselyn and Monica. We will be sure to share your kind words with them. They take great pride in delivering exceptional service, and your appreciation will mean a lot to them.We truly value your feedback and look forward to welcoming you back for another memorable experience in the future.

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