Pullman Riga Old Town

Recent Reviews: 931

• User:noscreennamethanks

  Trip type: Family

  Average

  04 Jun 2026

  Average hotel - it’s not really worth 5 stars. There is no immediate drop off point outside the hotel, so suitcases had to be dragged across a park to the drop off point - no hotel staff offered to assist which is what you would have expected from such a highly rated hotel. The bar/lounge area is very small. Our room was like a prison cell; really dark and hardly any natural light. The in-room facilities were basic, the tea/coffee was not replenished properly. The swimming pool is a total joke - it’s a lap lane at best and even then you scrape your fingers & toes on the sides as it’s so small. We ate breakfast in the hotel once - it was terrible! £25 euros pp is really overpriced for a very poor breakfast selection. The scrambled eggs were like rubber. Had to chase down a waiter to order off the specials menu - the potato pancakes were average at best. On the plus side, the hotel is ideally located in the old town with plenty of really nice restaurants near-by. The room was very clean.

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• User:tulpje07

  Trip type: Couples

  A perfect choice!!

  31 May 2026

  The hotel is located very conveniently directly in the old town, all major sight-seeing can be done on foot.Good restaurants are very nearby.The hotel has a very pleasant atmosphere, quiet and friendly. Check in went smooth.There is a nice lobby and bar.Our room was quiet (as requested) and clean. The beds (twin) were very comfortable, we slept very well. Windows can be partly opened. Beware of mosquitos though, the insect screens are there for a reason!The room has coffee/tea making equipment, air conditioning, a nice armchair and a desk.The bathroom has a separate toilet and a walk-in shower and enough space for two toiletry bags. Water pressure is very good. Toiletries very nice (C.O.Bigelow), with shampoo and conditioner, and of course shower gel and body lotion.The magnifying mirror was placed so that light actually shines on your face. Fantastic!Breakfast is good, but not 5 stars good.I missed plain yoghurt (there was kefir and lactose-free yoghurt and fruit-yoghurts), a lot of different fruits, fried vegetables.The fish was absolutely great though!The food was not refilled fast enough. Every day the tea glasses were gone and I had to ask for them.The room is a long, elongated space, with tables mid room and on one side. This brings about people constantly passing behind you when you are eating, wherever you are sitting. There is a swimming pool and a sauna. The pool looked very nice, unfortunately we had no time to go swimming. The gym also was good, with all the basic machines and weights. The restaurant looks nice, but has steep prices. We did not eat there, so maybe the quality justifies the prices. All staff and personel was very friendly and helpful. And all spoke perfect English!Tip: When you use public transport from RIX to the hotel take bus 22 till Grecinieko Iela and change there to tram 5 or 8 till stop National theater. Riga has a lot of cobble stone streets, which are not good for the wheels of your suitcase. From Nat.Theater it is a 2 minute walk to the Pullmann.

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• User:WorldWanderer1791

  Trip type: Solo travel

  Excellent hotel

  25 May 2026

  Excellent hotel in an excellent location in the Old Town. Very clean room, excellent wifi, and very friendly and helpful staff. Highly recommended. Ivo Kurvins, Guest Services / Front Office at Pullman Riga Old Town, responded to this review Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ivo KurvinsGuest Relations OfficerPullman Riga Old Town Hotel

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• User:SFO_Drew

  Trip type: Business

  Good location, but with disappointments

  21 May 2026

  Great location for walking - but they did not warn that drop-off and pickup are restricted as the hotel is in a permit-only zone. I had to lug my suitcase across cobblestone streets for quite some distance on both days. (Despite trying to coordinate a pickup permit with staff.)Service was lacking during my stay. Rooms are basic and did not have amenities that I generally receive at other Pullmans. Check-in and check-out were both delayed due to only one staff for a line of guests. No ALL/Accor priority check-in or express key drop, and my Platinum loyalty status was not acknowledged at all. Ivo Kurvins, Guest Services / Front Office at Pullman Riga Old Town, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at Pullman Riga Old Town. While we are pleased that you appreciated our central location, we sincerely regret the inconveniences you experienced regarding transportation access, service delays, and the recognition of your ALL Platinum status.Please accept our apologies for not meeting your expectations on this occasion. Your comments have been shared with the relevant teams, as they help us identify areas where we must improve the guest experience.We do hope to have the opportunity to welcome you again and provide you with a smoother and more personalised stay.Warm regards,Ivo KurvinsGuest Relations OfficerPullman Riga Old Town Hotel

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• User:Tuukka13

  Trip type: Couples

  NICE HOTEL WITH A GOOD LOCATION

  29 Mar 2026

  Nearby everything, recently renovated fine hotel. Ivo Kurvins, Guest Services / Front Office at Pullman Riga Old Town, responded to this review Dear Valued Guest,Thank you for your kind feedback regarding your stay at Pullman Riga Old Town Hotel.We are pleased to hear that you enjoyed our central location and recently renovated facilities. It is always rewarding to know our guests appreciate the convenience and comfort we aim to provide.We look forward to welcoming you back again in the future.Warm regards,Ivo KurvinsGuest Relations OfficerPullman Riga Old Town Hotel

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