Ambong Ambong, Langkawi Rainforest Retreat

Recent Reviews: 5999

• User:mostafa e

  Trip type: Business

  Excellent

  05 May 2026

  Excellent service Room view amazing Staff members perfect I think i will comeback again with friends Brigitte Gobran, Marketing at Movenpick El Gouna, responded to this review Dear Mostafa,Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed the excellent service, the amazing room view, and the friendliness of our staff members.It makes us especially happy to hear that you are already thinking about returning with your friends. This is truly the greatest compliment we could receive.We look forward to welcoming you back again soon at Mövenpick El Gouna.Movenpick El Gouna Team

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• User:DrFury76

  Trip type: Couples

  4.5 Stars

  05 May 2026

  I just wanted to start off by saying that this was one of my favourite and most relaxing holidays for many many years. I loved it. I appreciate that having said that I have only given the resort 4 stars in this review but it was not quite 5 star due to a few things (and also taking the relative cost into account). If I had the option for 4.5 stars I would give it. The main plus for the Movenpick are the staff. They are wonderful.  From reception on the day of arrival to housekeeping and restaurant and bar staff. Yes there are people trying to sell activities and products but they were never pushy when a polite no was given. The team at reception were great. On arrival we had booked a Lagoon view room. While in theory we were allocated this (block 5) our view was covered by many many trees and we could not see the lagoon. This was immediately rectified and we were switched to a great ground floor room with direct access to the lagoon in block 7. This was asking and we were very grateful to this. Thanks Mohammad and Ehab. We enjoyed that we had the option of swimming and sunbathing in the lagoon or in one of two pools (one quieter than the other). Towels can be changed as often as needed in exchange for your towel card. Sunbeds were not an issue but it obviously was not peak season. By the lagoons, staff would come round a few times a day taking drinks orders if you did not want to walk to the bars yourself. Again most appreciated. The grounds and buildings were clean and well maintained. Even random cleaners who did not know you were friendly and would greet you when you walked by. Food was reasonably varied and of good quality overall. There is a theme night every evening. This was good for 5 days. If I was on a longer family break then I suspect that I may have been bored with the variety. Sadly the food looked better than it tasted on occasion (an example of this was the traditional foul and felafel at breakfast - these have been nicer at lower star hotels that I have stayed at in Egypt sadly). I was here just with my wife but I dare say my boring non adventurous children may have struggled with food. Perhaps more selection for children in the buffet would be helpful. It would also have been nice to have ice cream as an option. Now that I am mentioning ice cream there is included ice cream in the day or the option to pay 100Egyptian pounds a scoop for Movenpick ice cream. We did this several times as it is delicious. If I return again I will probably book bed and breakfast only so that I can have a few meals in the hotel and the option to explore the local area (lots of restaurant choices only a short and cheap Tuk Tuk ride away). As well as reception staff I want to mention Elnoby (pictured) from the Italian restaurant staff and Ahmed from Oasis pool bar and restaurant. It was nice to have a menu option at the other restaurants for lunch rather than going to the buffet. We also tried the Italian for dinner once which was nice and a pleasant change too. The rooms were spacious and comfortable. The king bed was massive! The mattress was very comfortable and my wife loved the massive pillows (too big for me!). The view from the room was stunning.  Of I had one criticism it is the layout. There is a sliding glass door between the bedroom and bathroom. This leads to the dressing area and wardrobes/safe which is in effect part of the bathroom. If you needed access to this it is a bit awkward if someone is using the toilet. Ideally another partition would be useful. This is also where's the kettle/tea/coffee is stored. Incidentally there is also a fridge in the room. For all inclusive the soft drinks are included and 3 cans changed every day (no diet/sugar free options however).  One big thing that does need improvement is the WiFi connection. It is good in certain areas (eg the bedroom and indoors in communal areas such as restaurants). However ok the outdoor patio bit near the bar and certain outdoor areas near pools or lagoon it was not connecting successfully. I suppose this helped to disconnect and relax but again if my children were here they would have been incredibly frustrated with the lack of internet access. I would recommend the management look at boosting this if possible on future. Evening entertainment was also poor. Probably the worst I've seen on any resort. The stage was small and the atmosphere not great. I felt sorry for the entertainers. I'm not sure if this was because it was off season but we tried to watch a couple of times and we couldn't soo headed to the main restaurant/bar area. Again if I visited again I'm more likely to spend evening in the Marina or Downtown. I do not wish to end on negatives so to summarise I loved the holiday and loved the service and the location. I hope that they can continue to improve the resort so it does not stagnate in future. Thank you all for a lovely trip. Brigitte Gobran, Marketing at Movenpick El Gouna, responded to this review Dear Dr. Fury,Thank you sincerely for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are truly delighted to know that your holiday at Mövenpick El Gouna was one of your most relaxing and enjoyable vacations in many years. Reading your kind words means a great deal to us.We especially appreciate your compliments regarding our team members. Providing warm and genuine hospitality is something we are very proud of, and it is wonderful to hear that our reception, housekeeping, restaurant, and bar teams contributed positively to your stay. Your special recognition of Mohammad, Ehab, Elnoby, and Ahmed will certainly be shared with them personally.We are also pleased that you enjoyed the beautiful lagoon setting, the pools, the spacious and comfortable rooms, and the overall cleanliness and maintenance of the resort grounds. It is lovely to know that even small interactions with our team members, including our gardeners and security staff, helped make your experience memorable.At the same time, we truly value your constructive feedback. Your comments regarding the food variety for longer stays, children’s buffet options, WiFi coverage, and evening entertainment are appreciated and will certainly be shared with the relevant departments for further evaluation and improvement. We also sincerely apologize for the inconvenience caused by the private event noise and the confusion surrounding your compensation arrangements and late check-out. While we are pleased Blanche was able to assist and support you during your stay, we fully understand the frustration these situations caused and regret the inconvenience.Your feedback regarding the reception experience is especially important to us, as professional and attentive service should be consistently delivered at every stage of the guest journey.Thank you once again for your balanced and detailed review, as well as your valuable suggestions for improvement. We are truly grateful for your kindness and understanding and hope to have the pleasure of welcoming you back again in the future for an even better experience.Movenpick El Gouna Team

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• User:Roving736978

  Trip type: Couples

  Many positives but a few areas for improvement

  04 May 2026

  This is a beautiful hotel with sea views from most rooms as well as lagoon views. It is very large but exceptionally clean and the gardens are a joy to walk around. We stayed half board and really enjoyed the breakfast and the large choice available. Special shout out to the omelette chefs!Dinner was again a good variety of choice but we always find after about 5 days it can get monotonous. Only thing we found was the wine was quite pricey but that’s the risk you take with half board.So the pro’sBeautiful gardens and situationRooms large and well equippedHousekeeping do an exceptional job with sufficient stocks of water dailyGreat breakfastSun lounger drinks and food serviceStaff (except reception see below) - we really appreciated the security guard (couldn’t remember his name but he was teaching us Arabic and Boles the gardener. ConsReception - worst check in experience - our arrival was after 9 and we had to wait whilst the receptionist prioritised answering the phone - we found this to be a common experience.Constant pestering from sales reps - trips. Spa, beauty salon etc Service - first week it was brilliant but as the hotel got busier this suffered Kids! Parents allowing their kids to run shrieking around restaurants - not the hotels fault but in the payable restaurants - you would think they would intervene. We will of course consider an adults only hotel in the future!Weddings/private functions - we had to ask to move rooms for one night to sleep as the glass doors in our room was shaking from the bass from the music. It took over an hour to get something resolved. Blanche in guest services did her utmost to make up for things including late check out, fruit basket and a free meal in the Italian restaurant which is not free for guests in half board- sadly when we arrived they were but expecting us and at the end of the meal it took around half an hour of arguments to resolve the fact this had been given to us as recompense and we should not have been charged. Again Blanche tried to make up for this with a bottle of sparking wine and the fruit basket we had already been promised but had not arrived.On the morning of our final day despite being told by Blanche we could use the room as long as we liked, reception said we had to leave at 5.30pm. Luckily Blanche was on hand to sort. The final nail was on checkout when despite saying we had not used the minibar since the previous day and had settled our account that morning, we weretold to wait whilst they got someone to check our room. So overall we enjoyed our stay but the hotel needs to improve the service provided by reception staff. Brigitte Gobran, Marketing at Movenpick El Gouna, responded to this review Dear Roving,Thank you very much for taking the time to share such a detailed and balanced review of your stay with us. We truly appreciate both your kind compliments and your constructive feedback.We are delighted to know that you enjoyed the beautiful setting of the resort, the sea and lagoon views, our spacious rooms, the cleanliness of the property, and the landscaped gardens. It is also wonderful to hear that our housekeeping team, breakfast selection, omelette chefs, and sun lounger service contributed positively to your experience. Your kind recognition of Boles the gardener and our security team member who taught you Arabic is especially appreciated and will gladly be shared.At the same time, we sincerely regret the inconveniences you experienced, particularly regarding the reception service and the handling of certain situations during your stay. Please accept our apologies for the check-in experience, the repeated room verification during checkout, and the misunderstandings related to the compensation arrangements and restaurant booking. We fully understand how frustrating this must have been.We also regret the disturbance caused by the wedding event and the noise level you encountered. While we do host special occasions at the resort, guest comfort and restful stays remain extremely important to us, and your comments will certainly be reviewed internally.Your observations regarding service consistency during busier periods, sales approaches, and family restaurant atmosphere are equally valuable and appreciated. Feedback such as yours helps us identify areas where we can improve the overall guest experience.We are grateful for your kind words about Blanche and her efforts to assist throughout your stay. We will certainly share your appreciation with her.Thank you once again for your honest and thoughtful review. We are pleased that despite the challenges, you overall enjoyed your holiday, and we hope to have the opportunity to welcome you back again in the future for an even smoother and more enjoyable experience.Movenpick El Gouna Team

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• User:Curiosity66931369642

  Trip type: Solo travel

  Great experience

  04 May 2026

  Amazing experience as alwaysEverything is perfect and the whole staff is very accommodating Brigitte Gobran, Marketing at Movenpick El Gouna, responded to this review Dear GuestThank you very much for your kind review and for choosing to stay with us. We’re delighted to hear that you had such a positive experience and that you enjoyed your time at our hotel. Feedback like yours is a wonderful motivation for our entire team. We would be happy to welcome you back again soon!Best regardsMövenpick El Gouna Team

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• User:Jade E

  Trip type: Family

  Amazing

  03 May 2026

  Ahmed and the team from the Oasis restaurant are amazing, the food is impeccable and always fresh, they go above and beyond, would highly recommend x Brigitte Gobran, Marketing at Movenpick El Gouna, responded to this review Der JadeThank you very much for your kind review and for choosing to stay with us. We’re delighted to hear that you had such a positive experience and that you enjoyed your time at our hotel.A special thank-you for your kind words about our Restaurant Teams — your recognition means a lot and has been shared with them. Feedback like yours is a wonderful motivation for all of us.We would be happy to welcome you back again soon!Best regardsMövenpick El Gouna Team

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