Best Star Resort

Recent Reviews: 467

• User: The_Guru_007

  Trip type: Business

  Not so Best

  After such a long time away from the beautiful island of Langkawi, I was truly excited for this trip. After reading many online reviews, I decided to stay at Best Star Resort, hoping for a relaxing and memorable experience. Sadly, the reality did not match the expectations.First impression matters — and unfortunately, the hotel lobby was extremely hot upon arrival. The only positive part was that… Read moreAfter such a long time away from the beautiful island of Langkawi, I was truly excited for this trip. After reading many online reviews, I decided to stay at Best Star Resort, hoping for a relaxing and memorable experience. Sadly, the reality did not match the… Read more

• User: 120johnd

  Trip type: Couples

  Horrible

  Well where do I start ??? This was undoubtedly one of the worst hotels we have ever stayed in it was so dated and dismal we paid extra for a superior double it was horrible, dark dismal only 2 plug points for the whole room the curtains were drawn when we arrived so no natural light we soon realised why outside our window was the roof we of a run down building dreadful ! So yes the curtains stayed… Read moreWell where do I start ??? This was undoubtedly one of the worst hotels we have ever stayed in it was so dated and dismal we paid extra for a superior double it was horrible, dark dismal only 2 plug points for the whole room the curtains were drawn when we arri… Read more

• User: Catherine G

  Trip type: Couples

  I thought we had been put on community service!!

  I swear I have never ever been to a worst hotel. Some examples are: when I asked why only 1 of the 2 European ladies toilets was operational after being in the hotel for 7 nights, I was told there maintenance team could not repair therefore needed to wait 1 month for somebody to arrive from the mainland!! When I asked why the ladies toilet was locked between 21:00 - 21:30 I was told if I needed to… Read moreI swear I have never ever been to a worst hotel. Some examples are: when I asked why only 1 of the 2 European ladies toilets was operational after being in the hotel for 7 nights, I was told there maintenance team could not repair therefore needed to wait 1 mo… Read more

• User: Jonas T

  Trip type: Couples

  Unacceptable Experience – No Refund Despite Clear Agreement

  We had an extremely disappointing experience both with the hotel and with Agoda. The noise levels at the hotel were unbearable - you could literally hear everything from the street and the neighbors, making it impossible to sleep. Because of this, we decided to leave the hotel early.The hotel agreed to let us check out and promised a refund for the remaining 3 nights. Agoda confirmed the same. Bef… Read moreWe had an extremely disappointing experience both with the hotel and with Agoda. The noise levels at the hotel were unbearable - you could literally hear everything from the street and the neighbors, making it impossible to sleep. Because of this, we decided t… Read more

• User: lionelpascal13113

  Trip type: Family

  Extremely Disappointing Experience.

  Extremely Disappointing Experience.Extremely Disappointing Experience.Our stay at this hotel was a complete disaster. We booked a room for three people well in advance, and when we arrived, the reception staff were extremely rude and unhelpful. To our shock, we were told there was no room available for us, despite our confirmed reservation. No effort was made to assist us, offer alternatives, or c… Read moreExtremely Disappointing Experience.Extremely Disappointing Experience.Our stay at this hotel was a complete disaster. We booked a room for three people well in advance, and when we arrived, the reception staff were extremely rude and unhelpful. To our shock, w… Read more