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Homemalaysia

Grand Crystal

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Grand Crystal

locationAlor Setar, Kedah / Langkawi

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About Grand CrystalAbout Grand Crystal

Location

The hotel is located in the business district of Alor Setar. A mere 25 minutes' drive will take guests to the duty free complex at Bukit Kayu Hitam and Danok, a small town at the Thai border, famous for bargain hunters.

Facility

The hotel has a lift and features 130 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a 24-hour security service, medical assistance, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A fax machine is on hand for guests' business and communication needs.

Rooms

Air conditioning ensures that rooms maintain just the right temperature. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex is ideal for exercise and relaxation.

Meals

The dining area includes a restaurant with air conditioning and a bar. A delicious and varied buffet is prepared for breakfast every day, and a set menu can be ordered at lunch and dinner.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Grand Crystal Amenities at Grand Crystal

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

0

Very Good

7

Average

8

Poor

10

Terrible

6

Recent Reviews: 31

  • User:BrisbaneSwanny_23

    Trip type: Business

    Badly in need of a refresh.

    rating09 May 2023

    If you are thinking of staying here, don’t. It was most likely quite grand about 30 years ago, but nothing has been done since. In my room, the Tv doesn’t work, neither does the fridge, no hot water, aircon struggling, shower pressure very low.

  • User:mrsamran

    Trip type: Family

    Old Hotel even cheap not worthy

    rating02 Aug 2020

    It's been long time I didn't write my review about my travelling activity.End of July I was staying with my husband and my toddler son.i don't mine if the hotel was old or else.however the service that the reception give so not called hotelier.The reception staff all are gentlemen,no politeness and happy to serve a guest. My room very clean and big.however the aroma when you open the room not nice.its smell so sticky. During night time there is no air conditioning.My kattle in room got problem we have report to them at reception but no action , I can't boil hot water to make my son milk.its need my husband come down at down stairs to take it by him self.the hotel staff not show that their wanted to help us.So for me even it's cheap but not worthy to stay if the staff not willing to help.

  • User:Asrul S

    Trip type: Business

    need refurbishment

    rating18 Dec 2018

    the hotel name itself portray the glorious image of this hotel once upon a time.however, the management now need to know there is an urge to refurbish the hotel.the smelly room, the dirty utensil, and the food was not that nice.

  • User:MurniIsha

    Trip type: Family

    Not worth

    rating10 Sept 2018

    Good customer service and good location, within city center. But the hotel itself need a serious makeover, old design interior and exterior. clean bathroom. but the room is too noisy. can hear outside of the room or next door talking.

  • User:Don_Issac

    Trip type: Family

    Happy Stay!!!

    rating12 Jan 2017

    if you wanna blink...do it now..because this story of mine will bring u into a lot of fantasy.. why? don't believe me?ok..first..i was a desperate traveller at the time i booked this hotel because i did not plan my trip, don't even plan where i'm going with my family..i'm out from my home in malacca at 8pm, stop by at my parent's in KL at 10pm then straight on my journey to no where up to north.. at 12midnight, my wife asked me where do i wanna go..i replied to her "actually i don't know" :) then i stop at the rest area at RTC Perak, eat & rest, i start looking for hotels and tripadvisor suggest me Hotel Grand Crystal Kedah.. reasonable price, good looking hotel, near to town, easy access to local food restaurant and a lot of things going on nearby to this hotel.. in blink of eyes, my mother finger tap onto the confirm booking tap.. proceed with payment.. off we go to the Hotel in Alor Setar.. simple as that!!..i arrived there at 6pm (drove the car at 80-90 km/h) i stop in front of the hotel.. go to the lobby.. hit the bell and pop!! the receptionist appear infront of me.. a good looking man in his hotel uniform with a smile he greet me "welcome to Hotel Grand Crystal Kedah, Sir"..i gave him the detail of my booking.. and i know i'm suppose to check-in earliest at 2pm.. but trying my luck i asked him for early check-in..and guess what? he willingly and kindly said that he will assist me with the early check in without any cost impact :)..wow!! very good hotel i said to myself.. then after he check here & there.. confirm!! i can enter my room at 11am.. yes!! now i only have to bring my family for a breakfast and then fill our time until 11 am by going around city of Alor Setar.. at 11am i when there, my key is ready and my check in process is complete.. very fast.. very efficient & offcourse i'm very happy.. we had a very comfortable stay there for 4 days & 3 nights.. but offcourse there is some setback of this hotel, its very old building and due for refurbishment, the breakfast preparation is not so variety and even there is no refill once the food is finish but there is still people comes for breakfast and we only take what left in the tray.. in overall, it is a good hotel, nice and spacious.. but need some management involvement in getting the building look attractive and to make it more fun.. i strongly recommend this hotel and please try it yourself.. u will feel satisfied.. the end....

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