T Hotel Kuala Perlis

Recent Reviews: 161

• User:Joel G

  Trip type: Friends getaway

  Poor customer service and communication

  29 Mar 2026

  Checked in Friday afternoon with no issues. Saturday came back to motel to take shower and go bed. Power goes out throughout motel. . Notified manager and he informed me that the city was doing electrical work and didn’t know when power would be restored Told me that there were signs at motel about this but didn’t know anything about it or anything other messages about this till it happened. Asked to get my money back for Saturday but was told no. Poor business and would not recommend any body staying here. Person I was staying with needed power to operate cpap machine but didn’t care. Guest Relations Manager, General Manager at Best Western Inn Of Jasper, responded to this review Dear D3482QCjoelg, Thank you for taking the time to share your experience. We sincerely apologize for the disruption you encountered during your stay, especially given how important reliable power is for comfort and essential medical needs such as a CPAP machine.We understand how frustrating and concerning it must have been to return to the property and find the power out, particularly without clear prior communication. While situations involving city electrical work can sometimes be beyond our direct control, we regret that the information was not communicated more effectively and that you were left feeling unprepared.We are also very sorry for the way your concerns were handled when you inquired about a refund. We understand your perspective, and your feedback has been shared with our team to review how we communicate during unexpected situations and how we can respond with greater understanding and flexibility.Please know that your comments are being taken seriously, as they highlight important areas where we need to improve both communication and guest care.We truly regret that your experience was disappointing and appreciate you bringing these concerns to our attention.

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• User:billwM3222DA

  Trip type: Family

  Never left our car out of safety issues.

  21 Oct 2025

  We arrived at the property and never left our car due to apparent presence of guests involved in illegal activities. Drove straight to another area hotel and ate the cost of this reservation just to avoid potential issues and protect my family. Guest Relations Manager, General Manager at Best Western Inn Of Jasper, responded to this review Dear billwM3222DA, Thank you for sharing your feedback. We are very sorry to hear about your experience and truly regret that you did not feel comfortable upon arrival. The safety and well-being of our guests is always our top priority, and we take your comments very seriously.Please know that our property has regular security patrols, surveillance in common areas, and close communication with local authorities to ensure a safe environment for everyone. However, we understand that perception of safety is just as important as safety itself, and we apologize if anything during your visit made you feel uneasy.We would greatly appreciate the opportunity to discuss this matter further and learn more about what you observed so we can immediately investigate and take any necessary corrective action. Your feedback helps us continue to improve, and we hope you’ll consider giving us another chance in the future to provide the comfortable, worry-free stay our guests deserve.

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• User:Marina S

  Trip type: Family

  Dirty, dirty floors!

  03 Sept 2025

  Floors/corners of room very dirty. Bugs swimming in pool. Hot tub did not work. Staff very friendly. Floors in guest bedroom were very dirty!!!! Made me wonder about the cleanliness of the rest of the room including upholstered chairs and desk, counter, table tops. Bed linens looked very clean, but I was still very leery of what might come crawling out from the mattress in the middle of the night. There were lots of bugs swimming around in the swimming pool like fish but not fish. The hot tub/jacuzzi did not work. Despite all of my complaints, the staff was very friendly and seemed genuinely concerned, especially the front desk clerk and a man I assumed was a supervisor of some sort. BTW, in July 2025, we stayed at the BW-Airport in Jackson, MS. Floors were very dirty at this BW, too. We're in their rewards program, but I'm seriously considering changing to another hotel chain. Guest Relations Manager, General Manager at Best Western Inn Of Jasper, responded to this review Dear Marina_Sugg, Thank you for taking the time to share your detailed experience with us. Please accept my sincere apologies for the concerns you encountered during your stay. The cleanliness of our rooms and the condition of our amenities are very important to us, and I regret that we fell short of your expectations. Your comments regarding the room floors, pool, and hot tub have been noted, and we will be reviewing them closely with our housekeeping and maintenance teams to ensure these issues are addressed promptly.That being said, I truly appreciate your kind words about our staff. It means a great deal to know that, despite the challenges you faced, our team members were friendly, attentive, and genuinely concerned about your comfort. I’ll be sure to share your comments with them, as feedback like yours motivates us to continue improving while still offering the warm hospitality our guests deserve.We value your loyalty as a rewards member and hope you will give us another opportunity in the future to provide you with the clean, comfortable, and worry-free experience you expect when staying with us.Thank you again for your feedback, and we wish you safe and pleasant travels.

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• User:C5534FTlisab

  Trip type: Solo travel

  All together good

  25 May 2025

  So, I was looking for a one night stay. Just me. I went to visit someone. Did not want to spend too much. The front desk lady was fine. She was nice and fast. I asked for first floor. The room was fine. A/C was nice and cold. The bathroom was adequate. The only complaint about the room was that the lights outside were so bright it lit up the whole room. I understand, security lights are supposed to be bright. But, worth a mention. Pool was closed. Guest Relations Manager, General Manager at Best Western Inn Of Jasper, responded to this review Hi C5534FYlisab, Thank you so much for taking the time to share your experience with us!We’re glad to hear that your check-in was smooth and that our front desk team was able to assist you quickly and kindly. It’s also great to know the room met your expectations for comfort and that the A/C kept things nice and cool especially during a quick overnight stay.We appreciate your honest feedback about the exterior lighting. Our goal is to keep the property well-lit for guest safety, but we understand how this can impact sleep quality. We’re currently exploring ways to improve this, such as adding blackout curtains or redirecting some of the lighting to minimize room disruption while still keeping security in mind. Your comment is definitely helpful in guiding those efforts.We also apologize for the pool being closed during your stay. We know that can be a disappointment, especially when you're looking to relax. Occasionally we have to close it for maintenance or safety reasons, but we do our best to reopen it as quickly as possible.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for an even better experience!

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• User:Neishall S

  Trip type: Family

  Terrible Stay

  24 May 2025

  We just checked into our room at your hotel, which we booked because of the breakfast and the POOL. So the 1st question I ask the clerk is if the pool is working and just like the last time I stayed with you all, I was told no, the pool is out of order. That was the exact same words told to me on my previous trip. After complaining and telling my boyfriend I want to stay somewhere else that has a fully functional and open pool, he convinces me to sleep on it tonight.Then we get to our room and the bathroom floor and the floor around the bed have a pool of water, no pun intended. So I go back to the registration/check-in desk to ask if we were given the worse room you all had and I was told that the floors were probably wet because the room was just cleaned. OK, I can accept that, but why are the linens on the bed damp? I ask the young lady when will the pool be fixed and she stated that it isn't broken, but just needs to be cleaned, which coincidentally was what I was told on my previous trip. She says that they are scheduled to come back to tomorrow and that the pool should be ready to be opened. Frankly I don't believe her or it and I would suggest that you have swimming pool removed from the site amenities and the photos since it never seems to be "working".I will be filing a formal complaint with corporate as this is unacceptable. Guest Relations Manager, General Manager at Best Western Inn Of Jasper, responded to this review Dear neishalls2025, Thank you for taking the time to share your recent experience. Please accept our sincerest apologies for the frustration and disappointment you encountered during your stay with us.We understand how important advertised amenities like the pool can be, especially when they factor into a guest’s decision to book. We're truly sorry that the pool was again unavailable during your visit and that you received inconsistent or unclear information about its status. While we do our best to maintain and reopen our amenities promptly, we clearly failed to communicate effectively and manage expectations in this instance and for that, we apologize.We are also very sorry about the condition of your room upon arrival. A clean, comfortable, and dry environment is our standard, and the issues you described with wet floors and damp linens are unacceptable. This is not reflective of the experience we strive to provide, and we will be addressing this immediately with our housekeeping team to ensure it does not happen again.Your feedback about the pool being repeatedly out of service is especially concerning. We agree that if an amenity is not consistently available, it should not be marketed as such. We are currently reviewing how this information is communicated both online and at the front desk to avoid further misrepresentation.We understand your decision to file a formal complaint with our brand's corporate office, and we support your right to do so. Thank you again for your honest feedback, it’s crucial in helping us improve, and we sincerely hope we have the chance to restore your trust in the future.

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