B & B @ 21

Recent Reviews: 283

• User:Jo S

  Trip type: Couples

  Terrible hotel, unfriendly staff, poor food, I can't even bring myself to post pictures of this hotel

  19 Jun 2024

  I booked this hotel for my husbands birthday and foolishly was taken in by the "superior double" room as advertised on the website, allegedly there were tea/coffee making facilities and it boasted a wonderful view of the river. This hotel was poor, extremely poor, our room was awful ....... if you hung your head out of the window you could just about see the mosquito filled river. The following day I asked at reception about the "superior double" room and that it did not fulfill our expectations only to be told (by an extremely unhelpful man) that the website was wrong and he asked me to show him which website stated the benefits of "superior double rooms", as it happened it was the HRG website (allegedly they are part of the group), although this clearly isn't advertised at the hotel, once can only assume that the hotel is that poor that HRG are now looking at losing this hotel within their chain.The food was poor, hot food wasn't hot and consisted of sausages and rubbery eggs which were freezing, although on a positive the vanilla yoghurt was lovely.I can't NOT recommend the hotel strongly enough ..... and don't even get me started on the closest train station which was scary to say the least.We did a bus tour around Potsdam and there are some lovely parts of it, overall our 4 night stay in Germany was poor, unhelpful staff, rude and unhelpful people, a note to travelers thinking of going, you have to pay to pee everywhere, lots of restaurants don't even have toilets and those which do will charge you 1 Euro, a lot of the self service toilets don't work and so you have to go to an awful toilet manned by a poor child (who clearly isn't happy doing his job)!!!On a positive and that's the only positive I can say about the hotel is that on the day of our checkout (note for the hotel staff) which was 6.30am on Monday 17th June when we were panicking about catching a train we were met by a helpful young man on your reception desk who understood that we were in a rush and so didn't ask us for any payment/further details (as we'd pre booked in advance) who we then met at the station having missed our train to the airport (as the trains from Charlottenof are erratic) he was extremely helpful and advised us we'd missed the train and did everything he could to ensure we caught the correct train (on the correct platform) an hour later, he even made sure we got a seat on the train (as my husband is walks with a stick), I cannot thank him enough and I hope that the hotel staff reading this review pass on our thanks to him, rather than posting an bog standard review thanking us for reviewing.Vienna House needs to post more honest pictures and not just sofa shots. An extremely poor hotel, please think seriously before booking, my advice .... DON'T BOTHER!!!!

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• User:Navigator613899

  Trip type: Couples

  Good choice

  13 Apr 2023

  This hotel is the first thing you see when you get off the train so we thought we would give it a try and we were not disappointed. It is a beautiful, modern hotel and the price was very reasonable. The room was clean and comfortable.

• User:adnanmordeniz

  Trip type: Business

  Great Stay

  07 Mar 2019

  I stayed in this hotel for 2 nights. My stay was great. However the hotel is a little bit far away from the city center of Berlin. Please consider it. Great breakfast and helpful staff.I recommend this hotel. Kristina K, Assistant to the General Manager at Vienna House by Wyndham Havelufer Potsdam, responded to this review Dear Guest, thank you for taking the time to share your feedback. We appreciate your comments regarding our staff and breakfast options. We certainly look forward to welcoming you back in the very near future. Sincerely, your team at the arcona HOTEL AM HAVELUFER

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• User:AmyH4444

  Trip type: Business

  Rude Staff and Small Rooms

  16 Mar 2017

  Check in process was smoothed but the check out was the dumbest process I've ever had to go through. I saw on the website that there was EXPRESS check out. My credit card information was already with the hotel, yet I was still not allowed to do express check out! I asked if I could call them later to check out or if I could drop off my key and they already have my credit card info so they will just charge it anyway and the lady DANA working at the front just said no! you have to wait! and just ignored me even after I explained they already have my card info! Why do you need me to wait in line for 15 minutes and be late to my meeting??? The worst part??? I got up the the front, handed her my key....told her my room number... and she asked do we have your card on file and i said yes and she said ok. ARE YOU SERIOUS?!?!? Do not stay here if you have a choice!!! Rooms are tiny, feels like a hospital, and way too far from city center to be a nice stay. also, comfort double room and normal double room is the same room!! same bed!! i dont know why i paid more .. Kristina K, Guest Relations Manager at Vienna House by Wyndham Havelufer Potsdam, responded to this review Dear Amy,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,your team at the arcona HOTEL AM HAVELUFER

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• User:M M

  Trip type: Business

  Basic but decent.

  10 Oct 2016

  My room was in the new building, looks recently constructed/renovated, basic but decent size and décor, convenient and clean. Can not comment on rooms at the old building. Bathroom clean, but sparingly maintained - better leave a reminder if out of soap... No bathroom amenities expected from a 4 star hotel, only shower gel, bring your own shampoo and body lotion. Staff friendly and cooperative, surroundings quite and inviting, the lake shore view pleasant.A little off-central location, but tram/bus station at the door, and short ride to Potsdam pedestrian strip on city center. Be aware that the tram/bus line back to the hotel is on another street, ask reception how to come back! Restaurant with limited menu at the hotel and an excellent chef run Italian restaurant next door, otherwise eating out only in the city center. Wi-Fi comes and goes, with a little skill usable. Breakfast buffet very good, check if it is included in your reservation options and not extra.. Overall good place for a business trip. Kristina K, Assistant to the General Manager at Vienna House by Wyndham Havelufer Potsdam, responded to this review Dear M M, thank you very much for staying with us at our arcona HOTEL AM HAVELUFER. We sincerely appreciate you taking the time to write your feedback about our Hotel. We look forward to welcoming you again on your next visit to Potsdam. Kind regards Your team of arcona HOTEL AM HAVELUFER

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