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Bunga Raya Island Resort & Spa

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Bunga Raya Island Resort & Spa

locationKota Kinabalu, Kota Kinabalu and Sabah

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About Bunga Raya Island Resort & SpaAbout Bunga Raya Island Resort & Spa

Location

The resort is located on the 1 km-long sandy beach of Polish Bay facing the South China Sea, a luxurious jewel set on a coral reef island just off the coast of Borneo. The secluded island is tucked away on a tranquil and hidden bay framed by a crescent-shaped white sandy beach on one side and the centuries-old virgin jungle on the other.

Facility

The 48 rooms have a pleasant, inviting atmosphere. 47 villas/houses offer even more space and comfort. This resort has a lift and a 24-hour reception desk. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. A garden provides extra space for rest and relaxation in the open air. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available.

Rooms

Rooms are equipped with air conditioning and a fan. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, a plug adapter and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are provided. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The resort has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the resort offers fishing. With jet skiing, paddle boating, canoeing, kayaking, snorkelling and diving available, fans of water sports will have plenty to choose from. Sport and leisure facilities at the complex include a gym and billiards. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a restaurant, a dining room, a café and a bar. Catering options include bed and breakfast, half board and full board. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The resort also offers snacks. Alcoholic beverages are available.

Payment

The resort accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Bunga Raya Island Resort & Spa Amenities at Bunga Raya Island Resort & Spa

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Full Board

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      Half Board

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

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      Billiards/Snooker

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      Canoe

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      Children's Entertainment

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      Children's Pool

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      Diving

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      Gym

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Pedalo

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Surfing

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2271

Very Good

963

Average

361

Poor

196

Terrible

169

Recent Reviews: 3960

  • User:Miru K

    Trip type: Family

    Nice holiday

    rating22 Aug 2025

    Friendly staff, excellent food, especially appetizers and desserts, decent mixed drinks. Beautiful clean beach. You have the same umbrella and sunbeds during the whole stay.

  • User:bouheni s

    Trip type: Couples

    Fantastic Animation Team

    rating22 Aug 2025

    The animation team at Cala Serena is amazing! Always friendly, enthusiastic and professional, they make every day special with fun activities and great evening shows. They know how to involve both kids and adults without ever being intrusive. Thanks to them, our holiday was truly unforgettable!

  • User:897cheries

    Trip type: Family

    Rustic - Mid range

    rating25 Jul 2025

    This isn’t a plush, immaculately kempt resort. It’s dated in all aspects and even though renovations have been carried out in the accommodation, Its basic at best. Bathrooms are old and grubby looking with poor water pressure. It’s clean enough but not my usual standards. Thats not to say this isn’t a beautiful resort with lots to offer. There are plenty of positives here. The room cards seem to double as a bar card so even all inclusive customers have to present the card at the bar when ordering drinks. You have to add money to this card to purchase things that aren’t included like top end alcohol, specific ice creams and snacks. You even need it for a propper coffee at breakfast which a slow and frustrating affair, with one barrister for the entire dining room. It’s most inconvenient. When you arrive, you get about 25 bits of paper and cards and tags and it’s all very confusing. This needs to be looked at. There is an app to book restaurants and activities. Not very user friendly and you need cash to pay for some activities and cash for beach towel deposit of €10 each. You also keep your towel for a week at a time. It’s not a bad as you think it might me with drying racks on the balcony’s. You get issued sun loungers and an umbrella at the beach soley for your use during your stay, which is so nice not to have to worry where you might find a spot every day. Not very well catered at the beach though with just one small shack serving a limited selection of drinks. Not great for cocktails and not ideal if you are situated farther away. They like paper cups here which is good for sustainability and a good thing but makes the drinks taste funny. You have the same table for breakfast lunch and dinner. Smart idea. The food is okay. You have to remember they’re cooking on mass and the quality and variety are ok. I wasn’t wowed by anything. To get the best from this hotel you really need to be a suite guest as they have additional restaurants solely for their use. There were none available when we booked and not available for upgrade. There are other restaurants you can book into which are nice we visited El Gusto which was nice and the Le Onde at the beach. I’d swerve this one, not impressed. The pools are nice enough, don’t sit too near the outdoor toilets as you get a constant whiff if the wind is blowing in your direction. We always found beds. Most staff are limited with their English but that’s a me problem for not bothering to learn any Italian. The beach and sea is the star of the show here. You won’t be disappointed. There is a rustic forest that winds down to the beach with various activities on the way like horse riding, small children’s waterpark, floodlit astros and much more. This place is fantastic for small children. They seem to cater very well indeed for them. Lots of Italian families here with small children. For us overall, we had a pleasant experience. Relaxed, ate some nice food, took advantage of the paddle boards, tennis, archery and swimming both in the sea and in the pools. There is a doctor and medical centre onsite. Good hair dryer, 35 minute transfer. Nice staff.Enjoyed the beautiful Sardina. Here July’25 with my husband and two boys 12 & 13.

  • User:CarmeloBongiovanni

    Trip type: Family

    Great entertainment

    rating16 Aug 2024

    Great location for this second Bluserena structure that i visted in sardegna. Great beach. Food at the buffet varies and is good. Drinks are also well made by Carla, Mattia, Mattia and Marcello. Best part is the animation staff and evening shows which are really well prepared and almost professional. Highly recommend.

  • User:Kiran B

    Trip type: Family

    Don't waste your money!!!

    rating12 Aug 2023

    We had an awful at this resort. Despite an apparent refurbishment, which wasn't visible anywhere, this resort was inhospitable, untidy and completely uninclusive! If you don't speak or read Italian, don't waste your time going to this resort. They make no effort to communicate in anything other than Italian, and this applies to all the food descriptions in the restaurants, the entertainment and pretty much everything around the resort. They make no effort to communicate food allergies information which feels completely unacceptable in this day and age.We booked this as a luxury getaway for our wedding anniversary and really regret booking here and wasting our money. As others have said, the rooms and resort are tired and uncared for. We complained a few times about water pressure and this was met with useless platitudes from the Director and reception staff. Definitely will not be returning! Bluserena SPA, Other at Calaserena Resort, responded to this review Dear Guest,we carefully read your review, and we thank you for taking the time to tell us about your experience, but we are very surprised and regretful to read these negative words about your stay.As a first thing we would like to apologize for everything that went wrong. We value every detail, and all phases of our guests' stay, from arrival to check-out time. And that's why we're amazed at all these problems you experienced.We would like to point out that we will elaborate on everything you tell us, making sure that none of this ever happens again.Hoping to change your mind, we sincerely hope to welcome you back to Bluserena.Kind Regards,Bluserena Guest Experience

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