Celyn City Hotel

Recent Reviews: 78

• User:Ashish T

  Trip type: Solo travel

  Average stay

  04 Feb 2026

  Nice location and overall a value for money stay. Poor access to room especislly with luggage and staying in B section of the hotel where you have walk a bit and use a flight of stairs before access to the lift.

• User:JamesNjim

  Trip type: Couples

  Great location

  04 Jun 2025

  This hotel is located in city centre close to most attractions. Room was basic but comfortable enough for a few nights stay. Food outlets are just downstairs and short distance away. May just walk to the waterfront, markets and shopping mall nearby.

• User:Rinat S

  Trip type: Solo travel

  Avoid at any cost

  21 Oct 2022

  - Room was dirty and sticky (including toilet, bed sheets, pillows, floor etc.) - Strong moldy smell, you basically breathe mold (if you care about your health, don't ever go there, I couldn't sleep because of that)- Safe's door was jammed (can't leave any valuables in there when you are out) - You might have lizards, ants, roaches, other bugs (I only had some ants)- Hot water ran for 2 min only (so get ready for cold shower)- Didn't turn on AC (probably filters are all nasty, don't risk it) - Noisy at night- Preview pictures were taken 5 years ago or so (hotel doesn't have good maintenance and looks so bad irl)The worst hotel out of dozens I've visited.

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• User:RajTheRacer

  Trip type:

  BEWARE OF ANTS AND BAD SERVICE

  20 Nov 2019

  As my first trip to Kota Kinabalu, my aunt had booked a room here at this hotel as she arrived here first. Since I was coming to visit, she had requested for a bigger room and asked if they had a discount if she upgraded. Unfortunately no.So I had met up with my family a few days later late at night from another trip with friends. My first impression was this hotel was located in a dank looking mall. Furthermore, upon getting ready for bed, the sheets were gross and stained, the pillows were yellow and ants were climbing on the wall where my tiny twin sized bed was up against. I literally could not sleep as some got onto the bed sheets, mind you its almost 1am. The next morning, I found a few ants climbing on my suit case as well. Being disgusted by this, I insist we move out immediately. I had gone online and booked a nicer room at the Ming Garden.We tried to get a refund since my aunt had pre-paid in advance for the nights I was visiting. They would not do anything for us, they said if there were bugs to call room service. Honestly, I don't think they would understand this but when there are ant's, MORE will come. And what? You're gonna have the maid spray RAID next to my bed at 2am? That smell of bug spray probably isn't good to inhale. They looked at us like we were being too much or too extra but honestly, we're from the USA and I haven't stayed in such an unsanitary hotel before. Not even in the Philippines. What is really frustrating is they wouldn't give my aunt a refund. They could only offer her credit to stay at a later date. This would never fly or be alright in the USA. Very disappointing in the service. Just beware! This was terrible service in my honest opinion and the Ants! I had to check everything in the new hotel as some ants got into my suitcase. DISGUSTING. BEWARE. DON'T STAY HERE. Photos are also false advertising of the deluxe room. The walls were cracking, the floors were warping....just beware.

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• User:chekudin

  Trip type: Solo travel

  Basic room, please don’t expect much

  05 Oct 2019

  The deluxe room was very basic. Just a little bit upgrade would be good enough. Receptionist was courteous, located nearby waterfront where most happening bars are located at, not to forget the walking-distance Filipino market. Lot of eateries nearby and Centre Point Mall was just opposite the hotel. Anyway something to look at - the water heater malfunctioned and the bathroom was not that clean. If these two can be catered, then all is good. Had a good sleep, loved the pillows. Thank you.

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