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Grandis

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Grandis

locationKota Kinabalu, Kota Kinabalu and Sabah

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About GrandisAbout Grandis

Location

Centrally located in Kota Kinabalu, this hotel is about 200 m from the beach.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Everyday necessities can be purchased at the supermarket. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for a fee. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most units have a sea view. Rooms have a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. A sun terrace is a great place to while away the hours. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including a gym, aerobics and massage treatments.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: VISA and MasterCard.

Amenities at Grandis Amenities at Grandis

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Gym

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      Indoor Pool

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

Beach

200 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

374

Very Good

334

Average

78

Poor

31

Terrible

21

Recent Reviews: 838

  • User:Christopher T

    Trip type: Couples

    Good hotel where everything works and the staff are efficient and friendly

    rating27 Apr 2026

    Check in was efficient with polite, professional and friendly staff. There's a luggage storage area in the lobby, but it isn't a separate room and is accessible by anyone walking by. The room was spotlessly clean, with a large comfortable bed and a good shower. Great sleep with no internal or external noise disruption. There is a working safe which is free to use within the room.We only had breakfast in the hotel, which was good and a wide variety of choice - something for everyone.There is a pool and a pool bar on the roof of the hotel which was clean and tidy.There is one small downside, which would not stop us staying here again. There is a new building being erected immediately in front of The Grandis, which is spoiling the views across the bay to the islands. The great view will be significantly impacted once the new building is complete. There are cranes very close to The Grandis and constant noise during the day.Recommended Michael Tan, General Manager at Hotel Grandis, responded to this review Dear Christopher T,Thank you for staying with us and for your detailed and thoughtful review.We’re delighted to hear that you enjoyed your stay with us, particularly our efficient check-in process, clean and comfortable rooms, and the peaceful rest you experienced. It’s also wonderful to know that you appreciated our breakfast selection and had the chance to enjoy the rooftop pool and bar.We appreciate your feedback regarding the luggage storage area and the nearby construction. While the development is beyond our control, we understand the impact it may have on the view and daytime noise, and we truly appreciate your understanding.Thank you for your recommendation. It means a great deal to us. We look forward to welcoming you back again for another enjoyable stay.Thanks & regards,Michael

  • User:Trail64302502256

    Trip type: Friends getaway

    A friendly,relaxing and pleasant hotel.

    rating25 Apr 2026

    A very good and comfortable hotel to stay in. I stayed here to attend a departmental meeting, and the spacious and well-organized room made it easy for me to complete my work tasks. I was also able to rest peacefully dan comfortably. The location, which is close to shopping centers,is very convenient. Michael Tan, General Manager at Hotel Grandis, responded to this review Dear Trail64302502256,Thank you for staying with us and for sharing your review.We’re delighted to hear that you had a pleasant and comfortable stay with us, and that our spacious, well-organized room supported both your work and rest during your departmental meeting. It’s also wonderful to know that you found our location convenient.We truly appreciate your feedback and look forward to welcoming you again soon.Thanks & regards,Michael

  • User:Robert K

    Trip type: Family

    Would not stay anywhere else in Kota Kiabalu.

    rating06 Apr 2026

    A fabulous overnight stay on our way to Gaya island. The hotel is first class and within walking distance of the Jettleson Ferry. It was my birthday and the front desk staff noticed this upgraded our room, had a personalised birthday cake sent to my room along with a card signed by many of the staff. The stay was really comfortable and the buffet breakfast superb. This was our second stay at The Grandis en route to Gaya island and we would not cinsider staying anywhere else. There is a great Shopping Mall integrated with the hotel which has a very good food hall. The courtesy of the staff and the whole ambiance generally made this a fabulous start to our holiday. 12.00 pm check out was a plus too! Michael Tan, General Manager at Hotel Grandis, responded to this review Dear Robert,Thank you so much for your wonderful review and for choosing to stay with us again during your visit to Kota Kinabalu.We are truly delighted to know that your experience with us was such a memorable one, especially as you celebrated your birthday. It brings us great joy to hear that our team’s small gesture—from the room upgrade to the personalised cake and card—made your stay extra special. I will be sure to share your kind words with the entire team, as they will be very encouraged to know their efforts made a difference.We are also pleased that you enjoyed the comfort of your room, our buffet breakfast, and the convenience of our location next to the ferry terminal and integrated shopping mall. Your continued support and confidence in choosing us again for your trip to Gaya Island truly means a lot to us.Thank you once again for your heartfelt recommendation. We look forward to welcoming you back for many more memorable stays in the future.Thanks & regards,Michael

  • User:Zuzaza L

    Trip type: Couples

    Wonderful buka puasa experience

    rating14 Mar 2026

    ⭐⭐⭐⭐⭐Had a truly wonderful buka puasa experience here. The whole evening felt warm and welcoming.Special thanks to Miss Salbiah and Mr. Ahmad for their amazing hospitality — they really made us feel taken care of.I wish I could name the entire team and the chef, because the effort at every station was impressive.The food was delicious, the variety was great, and the ambiance made the night even more special.Definitely a place worth coming back to! Michael Tan, General Manager at Hotel Grandis, responded to this review Dear Zuzazal,Thank you very much for sharing your wonderful buka puasa experience with us. We are truly delighted to know that you had such a warm and memorable evening.Your kind recognition of Miss Salbiah and Mr. Ahmad means a great deal to us. We will be sure to convey your appreciation to them, as well as to our entire team and culinary brigade, who will be encouraged by your generous compliments.It is especially rewarding to hear that you enjoyed the variety, quality of the food, and the ambiance we strive to create for our guests during this special season.We sincerely appreciate your support and look forward to welcoming you back again for many more memorable dining experiences.Warm regards,Michael

  • User:marshap1919

    Trip type: Friends getaway

    An Okay Hotel

    rating05 Feb 2026

    We stayed here as part of a Wendy Wu tour - we were a group of 14. We stayed here for three nights at the beginning of the tour and one night at the end of the tour. The hotel is attached to Suria Mall that has plenty of eateries, shops, pharmacy etc etc. The room allocated for our first stay was on the 12th floor. We were in room 1205 which is close to the lifts, we could hear lots of noise from the corridor and people waiting for the lift and also road noise as to the right of our room was a very busy road. The safe in the room did not work and had to be changed. The air con did not work, something had tripped on it and it had to be fixed. Could not connect easily to the internet. TV picture was all pixelated. The room was a good size and had a desk in it, and a sort of sofa which could have unfolded to a bed for a child. Other than that the bed was comfortable and we did sleep well. The bathroom had a large shower. The toiletries provided made my hair itch and I bought one from Watsons in the shopping mall. The towels were not the best quality, or colour - the white having long faded. The room and hallways and communal areas were clean. For our second stay we had room 1121 on the 11th floor. The safe in this room didn't work either - a theme goin gon here ! It was the opposite side to the other room and had no road noise. It was a very large family room. The bathroom actually had a bath as well as a shower. The towels were white and fluffy. Same old toiletries though. Same old pixelated tv picture. Air con worked a treat. Bed was comfortable and we had a good nights sleep. The dining room for breakfast gets very crowded, especially if everyone is trying to get out to do tours. Often you have to wait for a table. The array of foods was sufficient for us, even if it was toast and jam, fruit and yogurt etc.The staff are very pleasant and helpful. Michael Tan, General Manager at Hotel Grandis, responded to this review Dear Marshap1919,Thank you for taking the time to share such a detailed review following your stays with us as part of the Wendy Wu tour. We truly appreciate your balanced feedback, as it helps us identify where we are doing well and where we must improve.We are pleased to know that you found our location convenient, especially with direct access to Suria Mall, and that you generally slept well and found our rooms, public areas, and bathrooms clean. We are also delighted to hear your kind comments about our team, who take great pride in being pleasant and helpful.That said, we sincerely apologise for the inconveniences you experienced during your stays. Your observations have been shared with our engineering and housekeeping teams, as these are certainly not the standards we aim to deliver.Thank you once again for your valuable feedback and for staying with us. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and comfortable experience.Thanks & regards,Michael

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