Hsiang Garden

Recent Reviews: 1110

• User:R6760PJwilliama

  Trip type: Family

  Lovely resort in northern Floripa

  21 Feb 2026

  Really nice resort - we stayed during carnival and it was lovely. The beach just across the little lagoon was beautiful, and they take you there by boat if you don’t want to walk around- chairs and umbrellas are provided by the resort. The resort itself had good food, friendly staff (including some English speaking staff), and even had some nice live music for carnival. Highly recommend.

• User:Vinicius S

  Trip type: Couples

  The place is nice, but the staff is not !

  23 Jan 2026

  The place seemed to be nice. But we had a horrible first experience with one front desk guy called Victor. Horrible energy, rude and passive aggressive… after talk with the manager and make the payment (which is very confusing) we got the keys of our rooms. The room was ok, but very basic for the prices, the closed had lots of stains and wood falling. The towels were everything but soft. The breakfast was ok, the staff is very confusing and some of them (they come speaking Spanish to you in a Portuguese speaking country) are intimidating… definitely no way to return there ! Marketing Costa Norte, Marketing at Hotel Costa Norte Ponta Das Canas, responded to this review Prezado Vinicius,Agradecemos por compartilhar sua experiência. Lamentamos sinceramente que sua estadia não tenha sido positiva, especialmente no que diz respeito ao atendimento e à primeira impressão na recepção.Esse não é o padrão que buscamos oferecer. Seu relato sobre a postura do colaborador foi encaminhado à gerência para apuração e alinhamento imediato com a equipe, pois prezamos por um atendimento cordial, respeitoso e acolhedor em todos os momentos.Sobre o processo de pagamento e demais pontos mencionados, como o estado do quarto e das toalhas, também levamos suas observações com muita seriedade. Estamos constantemente trabalhando em melhorias de estrutura e organização para proporcionar mais conforto e clareza aos nossos hóspedes.Em relação ao atendimento em outros idiomas, nossa equipe busca se comunicar da melhor forma possível com clientes de diferentes origens, mas entendemos que isso deve ser feito sempre com sensibilidade e respeito ao contexto.Agradecemos novamente pelo feedback, pois ele nos ajuda a identificar pontos importantes de melhoria. Esperamos ter a oportunidade de reverter essa percepção em uma futura hospedagem.Atenciosamente,Haila - Marketing Hotéis Costa Norte

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• User:saringoscopa

  Trip type: Family

  Good experience. I'd recommend it 👍🏿

  16 Jul 2025

  Good room, very friendly staff. A very rich buffet for breakfast and dinner.We had an accident, and they were very prompt in arranging transportation to get us to the clinic, with a Spanish-speaking driver, which made the situation much easier.Toward the end of the day, however, when we wanted to sleep in later, we couldn't due to noise from roof repairs and equipment cleaning with a hydraulic hose under our room... Perhaps they could do this at other times (roof) or locations (hydraulic hose). Marketing Costa Norte, Marketing at Hotel Costa Norte Ponta Das Canas, responded to this review Olá, Muito obrigada por sua avaliação, ficamos muito felizes que tenham aproveitado seu tempo conosco e esperamos que retornem em breve. Vamos repassar sua avaliação a gerência para verificar o ocorrido. Abraços, Haila - Marketing Hotéis Costa Norte

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• User:Voyage212924

  Trip type: Family

  Nice property with friendly people, but I feel a little overpriced

  19 Dec 2024

  The staff is very nice, the property is well maintained, the food was good. However, know that you are not directly on a beach and you either need to walk around the lagoon or take a small boat across. Also, I question the value of the price I paid Marketing Costa Norte, Marketing at Hotel Costa Norte Ponta Das Canas, responded to this review Olá, Muito obrigada por sua avaliação, ela é muito importante para estarmos sempre melhorando nossos serviços. Quanto a lagoa em frente ao hotel ela é mencionada em todas as plataformas de venda assim como a necessidade do barco para atravessar ou o caminho ao lado do hotel que dá para ir a pé e leva poucos minutos. Abraços, Haila - Marketing Hotéis Costa Norte

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• User:Greg K

  Trip type: Couples

  Don’t let the pictures deceive you, the pool is a postage stamp, the location is far from everything, the food is a 0

  29 Mar 2023

  The location is not desirable, the food is poor, the pool and area is very small, it was nothing like the pictures the room was tiny. This whole experience was a waste of my valuable vacation. I will not be returning. They charged a premium for the room and it was completely undeserved compared to other available properties that have a lot more to offer in a much better location, we stayed one night instead of three and are still fighting to get a refund for the remaining nights Marketing Costa Norte, Marketing at Hotel Costa Norte Ponta Das Canas, responded to this review Olá Greg, Sentimos muito por qualquer inconveniente e iremos verificar com a gerência o ocorrido. Se puder nos enviar mais informações do que lhe desagradou para que possamos melhorar. Abraços,Haila - Marketing Hotéis Costa Norte

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