Ibis Styles Kota Kinabalu Inanam

Recent Reviews: 203

• User:Alvin T

  Trip type: Family

  Exceptional compassion and care during our family’s most difficult time

  08 May 2026

  We recently stayed at IBIS Styles KK under the most heartbreaking circumstances—following the sudden passing of my brother at Kota Kinabalu Hospital. What was meant to be a sad and stressful journey, bringing his ashes back to Singapore, was made infinitely more bearable thanks to the extraordinary kindness of the hotel staff, especially to Ms. Natalia.From the moment we arrived, the team went above and beyond. Without us even asking, they offered a complimentary stay and transportation support. Ms. Natalia checked in on us regularly with warm calls and messages, genuinely asking if there was anything we needed. When we had questions, she provided professional and compassionate guidance.One gesture that truly touched our hearts: knowing we had an early flight back to Sin, they arranged the packed breakfast for our entire family before we left.In a time of deep grief, this hotel showed us what true service and humanity look like. We will never forget your kindness. Thank you. Saiman N, at ibis Styles Kota Kinabalu Inanam, responded to this review Dear Mr. Alvin,Thank you sincerely for your incredibly heartfelt words and for taking the time to share your experience with us during such a deeply difficult period for your family.We are truly saddened for your loss, and it means a great deal to know that our team, especially Ms. Natalia, was able to provide some comfort, care, and support during such an emotional time. At ibis Styles Kota Kinabalu, genuine hospitality goes beyond service, it is about being there for our guests when they need us most.Your kind recognition is deeply appreciated and will be shared with the entire team. We are honored to have been able to assist you and your family, and your touching feedback reminds us why compassion and humanity remain at the heart of what we do.Please accept our deepest condolences once again, and we wish you and your family strength and peace.Warm regards,Management Teamibis Styles Kota Kinabalu

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• User:Roam66243937915

  Trip type: Family

  Attitude-Comfort-Professionalism issue

  06 May 2026

  Stayed for 2 nights and the experience was disappointing from the start. During check-in, the staff were not friendly and one of them was even sitting with their leg on the chair while serving us, which looked very unprofessional. When I asked for nearby recommendations, the only response I got was “disini bukan macam KK, KK banyak lagi tempat mau jalan,” instead of actually trying to suggest something interesting nearby or promoting Inanam as one of the main attraction in Sabah. My mom also mentioned that the corridor was quite dark, but the staff responded that it is “scarier to look at the electricity bills,” which honestly felt inappropriate coming from hoteliers instead of thinking about guest comfort and experience.The gym was too hot to comfortably work out in, and the breakfast menu was exactly the same throughout our 2-night stay. To make matters worse, our door lock became detached while we were out of the hotel, though it was fixed on the same day after we complained.Overall, there is definitely room for improvement in both service and professionalism. Saiman N, at ibis Styles Kota Kinabalu Inanam, responded to this review Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you encountered during your recent stay.Please be assured that the attitude and professionalism displayed during your check-in do not reflect the service standards we strive to uphold at ibis Styles Kota Kinabalu Inanam. Your comments regarding the staff’s posture and interaction have been taken seriously and will be addressed with the team immediately to ensure a more professional and welcoming approach moving forward.We also regret that we missed the opportunity to properly introduce and promote the attractions and local experiences around Inanam and Kota Kinabalu. Our team should have been more helpful in providing recommendations and creating a positive first impression of the destination.Thank you once again for bringing this to our attention. Feedback like yours is very important to us as we continuously work on improving our guest experience. We truly hope to have another opportunity to welcome you back and provide you with a much better stay in the future.Warm regards,Management Teamibis Styles Kota Kinabalu

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• User:Departure33857390165

  Trip type: Friends getaway

  One of a kind

  11 Apr 2026

  Great view, cleanliness was top tier, vibe was on point, love the music. Service was great too… plenty of restaurants around the area to choose from Saiman N, at ibis Styles Kota Kinabalu Inanam, responded to this review Dear Guest,Thank you so much for your wonderful review and for sharing your experience with us!We are truly delighted to know that you enjoyed the great view, cleanliness, atmosphere, and music during your stay. It is also very rewarding to hear that our service met your expectations and that you appreciated the variety of restaurants around the area.Your kind words mean a lot to our team and motivate us to continue delivering memorable experiences to all our guests.We look forward to welcoming you back again soon for another enjoyable stay at ibis Styles Kota Kinabalu Inanam!Warm regards,Management Teamibis Styles Kota Kinabalu

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• User:Jet37231576848

  Trip type: Couples

  Great hotel aesthetic and service

  11 Apr 2026

  Great Hotel experience, kind and helpful staff with an aesthetic room Saiman Natalia Nadirah, General Manager at ibis Styles Kota Kinabalu Inanam, responded to this review Dear Guest,Thank you very much for your lovely review!We are delighted to hear that you had a great hotel experience and enjoyed both our aesthetic room design and the service provided by our team. Your kind compliments towards our staff truly mean a lot to us, and we will be sure to share your feedback with the team.It was a pleasure having you with us, and we look forward to welcoming you back again soon to ibis Styles Kota Kinabalu Inanam.Warm regards,Management Teamibis Styles Kota Kinabalu

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• User:KokWeiK1

  Trip type: Family

  Nice and clean place for the price charged

  12 Feb 2026

  Nice hotel for the price you pay