Mercure Kota Kinabalu City Centre

Recent Reviews: 374

• User: Adikin W

  Trip type: Couples

  If Cold service was a Luxury Experience

  I rarely leave negative reviews, but this was honestly the worst Accor property I’ve ever stayed in.From the moment I arrived, the front desk experience set the tone, staff were unfriendly, with no smile and no sense of welcome whatsoever. It felt cold and transactional rather than hospitable.What really made things worse was a safety issue at the lobby. While seated there, I noticed water splashi… Read moreI rarely leave negative reviews, but this was honestly the worst Accor property I’ve ever stayed in.From the moment I arrived, the front desk experience set the tone, staff were unfriendly, with no smile and no sense of welcome whatsoever. It felt cold and tra… Read more

• User: Jean D

  Trip type: Couples

  Good Location

  Good Location easy walking distance to city centre and coastal area. This is a "dry" hotel (no bar). Room was clean and comfortable but on appearance the halls in the hotel are shabby. Breakfast was good. Good Italian Restaurant - Little Italy in easy walking distance, the Italian attached to the Mercure wasn't that good!!! Nice Shopping Mall close by tooGood Location easy walking distance to city centre and coastal area. This is a "dry" hotel (no bar). Room was clean and comfortable but on appearance the halls in the hotel are shabby. Breakfast was good. Good Italian Restaurant - Little Italy in easy walking… Read more

• User: Jason S

  Trip type: Solo travel

  not what I expected!

  Not sure if Mercure is a 4 star hotel, I stayed for 4 nights and wouldn’t say my stay was horrible but would say it was great either!Room itself seems outdated and some of the Lino on the floor was started to peel, bathroom is open style that is very unusual for a hotel room, if you are traveling with a friend it has no privacy!Great location, you are only a few minutes walk from a lot of the main… Read moreNot sure if Mercure is a 4 star hotel, I stayed for 4 nights and wouldn’t say my stay was horrible but would say it was great either!Room itself seems outdated and some of the Lino on the floor was started to peel, bathroom is open style that is very unusual f… Read more

• User: Aziz S

  Trip type: Family

  Not Worth 4-Star Rating or the Price- More of a budget hotel.

  Great location, and the check-in process was quick with friendly front desk staff. However, there was no bellboy available to assist with luggage upon arrival.The condition of the rooms felt more like a 2-star property or below. There was a damp, mouldy smell, a noticeable amount of dust and hair, and the carpet had obvious food spills and stains. The bathroom showed signs of mould, while the beds… Read moreGreat location, and the check-in process was quick with friendly front desk staff. However, there was no bellboy available to assist with luggage upon arrival.The condition of the rooms felt more like a 2-star property or below. There was a damp, mouldy smell,… Read more

• User: Global03147506484

  Trip type: Solo travel

  態度惡劣的 大堂職員

  My flight was canceled by the airline, and I was arriving a day late. When I asked the hotel if they could accommodate me by canceling one night's stay, they refused, showing a complete lack of empathy from the reservations department.The bathroom in my room had a lot of mold, and there were traces of feces on the walls.These two issues are minor. What shocked me most was the extremely rude attitu… Read moreMy flight was canceled by the airline, and I was arriving a day late. When I asked the hotel if they could accommodate me by canceling one night's stay, they refused, showing a complete lack of empathy from the reservations department.The bathroom in my room h… Read more