Adya Hotel Kuala Lumpur

Recent Reviews: 16

• User:travelnomad999

  Trip type: Business

  2 visits very different

  05 May 2019

  I came here two times.es. the first time I paid online,got great romance ethic g was fine. The second time I just booked and paid cash. No I tenet in the room, dirty curtains, just a much worse room than the first time. Be careful!

• User:annaw238

  Trip type: Solo travel

  Good place

  23 Mar 2019

  A nice clean and close to everything hotelAt first sight it looked a little bit so so but when you step in .. something else .I have a room with a view to the busy street but no bother at all Very close to LRT and just 10-15 min. walk to ChinatownThe staff here is very nice and give help with what you need I for shure gonna stay here again Thanks a lot

• User:rachelar2019

  Trip type: Couples

  Booked 4 nights, we left after the 1st.

  01 Mar 2019

  From the outside, the hotel looks clean/modern and the location is excellent. However, when we were showed to our room it was evident the room was very dirty. The room smelt terrible, there was mould on the floor/up the walls and the sheets were stained heavily. There were splashes of dark red above the headboard which I managed to clean off with anti bacterial wipes I had bought with me. The bathroom was filthy and there were a lot of bugs in the room. As we are back packing we are used to hostels/guesthouses/hotels not being 5* etc but this was a room that we couldn't stay in. We asked the reception staff to be changed to another room because of the uncleanliness, the reception staff was very polite and kind. He gave us a key to another room and asked us to go and see if that room would be ok, unfortunately that room was worse. He then gave us another key and that room was slightly better however still not up to a good standard. We stayed 1 night, woke up bitten by bugs and decided that the room was not as advertised and the uncleanliness was not acceptable. We explained our concerns to the reception staff and said that we would not be staying for the next 3 nights which we had booked and paid for. We asked for a partial refund however the reception staff lady said that if we check out they did not give refunds/part refunds. After some conversation she would not budge on the partial refund and we just wanted to leave so did.Such a shame as the location is brilliant.

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• User:sarimahawang

  Trip type: Business

  Hiccups and poor service

  24 Feb 2019

  Came from airport at 2 but was adviced by counter girl to come at 3pm since, the room was not ready yet. After check in, sadly was given room without window and full of mosquitoes but booked and paid for room with window. Only able to get room changed on the 2nd day, was asked by the counter girl to pack my stuff and lift my own luggage. Before that the counters were reluctantly to move me saying there are no rooms available with windows. During the stay, few times blackout, the hotel staff did not bother to calm the occupiers. At the new room, internet connection was hardly available. The bath towels and mattress were not changed only requested then they supplied new bath towels. same thing with bottled water and coffee as well as electric kettle. Instances, I was knocked on the door many times, though I did not open the door since solat, yet the hotel staff opened the room with their master key. Since then I put label do not disturb outside my door. However since then they did not clean the room. Airconditioned was not functioning well, so hot..Its so fortunate for only good location, hope the hotel management need to look into many of its weaknesses.

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• User:themightymintt

  Trip type: Couples

  Worth to visit but not about cleanliness

  03 Sept 2018

  This is my second time to visit Kuala Lumpur and I chose to stay this hotel. All staff are great and helpful, but still disappointed at cleanliness in the room. After check-in, I went to the room and saw the foot trace on the floor. The room should have been inspected before sending guests to their rooms.The good thing here is located near Masjid Jamek station by 3 minutes walking and there is a 7-eleven downstairs that is easy to grab something to eat at late night. RAZMIRAHMAT, General Manager at Adya Hotel Kuala Lumpur, responded to this review Dear themightyminttWe would like to thank you for spending your time writing at our TripAdvisor page. It is amazing review to know that you enjoyed the overall stay at our hotel recently.Once again, on behalf of the management, I am looking forward to welcome you back to Adya Hotel Kuala Lumpur for more memorable experience. Sincerely, Razmi RahmatGeneral Manager

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