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Aerotel Kuala Lumpur

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Aerotel Kuala Lumpur

locationAirport Hotels, Kuala Lumpur

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About Aerotel Kuala LumpurAbout Aerotel Kuala Lumpur

Location

This hotel welcomes guests in Sepang.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a currency exchange service and a cash machine. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, medical assistance, a transfer service and room service. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A desk is provided. Guests will also find a tea/coffee station included among the standard features. A telephone, a television with satellite/cable channels and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower and include a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

A wellness area with a spa is available at the hotel.

Meals

The hotel includes a restaurant and a bar. A continental breakfast guarantees a great start to the day.

Amenities at Aerotel Kuala Lumpur Amenities at Aerotel Kuala Lumpur

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

LocationLocation

Map preview

Around this property:

Centre

24 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

55

Very Good

41

Average

18

Poor

9

Terrible

19

Recent Reviews: 142

  • User:Marc N

    Trip type: Family

    Not hospitable

    rating11 Jan 2026

    They are not in the business of hospitality and certainly don't care if you ever come back. Long line at checkIn. Four statf but only two checking in, the other two you ask, they ran paperwork and sorted invoices. A good coworker helps out and returns to their work when it's quieter. The room had 26 degrees Celsius. Apparently, the AC only gets started when you use the room, saving them energy and costing the guest comfort. It took 45 minutes to get to an acceptable temperature. It felt like a complete rip off and I cannot recommend at all. Also when I had questions before arrival, they never answered the phone nor replied to my emails. They just dont care. Utter shame this place. Annabel T, Other at Aerotel Kuala Lumpur, responded to this review Dear Marc N, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, as it does not reflect the level of service and hospitality we strive to provide. We sincerely apologise for the long wait during check-in, the discomfort you experienced with the room temperature, and the lack of response to your pre-arrival enquiries. Your comments have been shared with the relevant teams for immediate review and improvement. We value all guest feedback and regret that we did not meet your expectations on this occasion.Thank you. Kind regards, Annabel TehHotel Manager - Aerotel KUL

  • User:Charles A

    Trip type: Business

    Daring to complain? The front desk will hang up the moment you ask for a manager.

    rating21 Nov 2025

    If your plans change, they IGNORE all emails about free cancellation or date changes. If you call to complain and ask for a manager, the front desk will HANG UP on you. Terrible service. Annabel T, Other at Aerotel Kuala Lumpur, responded to this review Dear charlesal3726WW, Thank you for your feedback. We are sorry to hear about your experience. Kindly note that all booking amendments must follow the platform’s policy, and in this case, the Online Travel Agent did not provide supporting documents for the delay on flights. As an alternative, we did offer a change of dates. We appreciate your understanding.Thank you. Kind regards, Annabel TehHotel Manager - Aerotel KUL

  • User:paulprit7

    Trip type: Solo travel

    Very Disappointing

    rating25 Aug 2025

    What a terrible experience! First the good points. The hotel is very close to the AirAsia check in at KLIA-2 and the bed was very comfortable. Unfortunately that is where the good points stop. The hotel has paper thin walls and you hear every door, every lock, every footstep, every voice coming from all directions non-stop for your entire stay. The common shower rooms are a constant noise with people coming and going, waiting in line for their shower and talking loudly incessantly. The shower rooms are filthy with other peoples mess, hair, wet towels. It is disgusting. I’d rather sleep on the floor in the terminal than stay here again. Annabel T, Other at Aerotel Kuala Lumpur, responded to this review Dear Paulprit7, Thank you for your detailed feedback. We are glad you found the location and bed comfortable. We sincerely apologize for the noise and cleanliness issues you experienced—your comments are noted and will be shared with the relevant teams for immediate review and improvement.Thank you. Kind regards, Annabel TehHotel Manager - Aerotel KUL

  • User:ArtherAndrew80

    Trip type: Solo travel

    Great airport hotel to stay during your transit in KLIA2

    rating26 Jul 2025

    Great room, great by the staff by both housekeeping and front desk during check in / out. Comfy bed and I have a great sleep at Aerotel while transit here at the airport before flying to my next destination. Very convenient at a great location in KLIA2, highly recommended to the travelers that looking for hourly or overnight stay at the airport. Thank you and definitely coming back again. Annabel T, Other at Aerotel Kuala Lumpur, responded to this review Dear ArtherAndrew80, Thank you so much for your kind and detailed feedback. We are thrilled to hear you had a restful and smooth stay with us. Your compliments to our housekeeping and front desk team are truly appreciated. We look forward to welcoming you back on your next transit through KLIA Terminal 2.Thank you. Kind regards, Annabel TehHotel Manager - Aerotel KUL

  • User:DAVID Y

    Trip type: Solo travel

    Decent budget hotel for 12 hours

    rating21 May 2025

    I landed in KLIA 1 (international) and took a cab to KLIA 2. My room was for only 12 hours, as I had a domestic flight the next morning.The room was adequate (as advertised). My particular room didn’t have a separate bathroom, but there were public ones that were constantly cleaned.When you dim the lights, it’s pretty much pitch black, so you want to use your phone as a clock.Restaurants around the area were good.Overall, Aerotel served its purpose as a budget hotel for my need. Annabel T, Other at Aerotel Kuala Lumpur, responded to this review Dear David Y, Thank you for sharing your detailed experience. We're glad to hear Aerotel met your transit needs and that you found the location and cleanliness satisfactory. We appreciate your feedback and look forward to welcoming you again.Thank you. Kind regards, Annabel TehHotel Manager - Aerotel KUL

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