Country

Recent Reviews: 42

• User:kio d

  Trip type: Solo travel

  3 nights in Deluxe room 21sqm for $160. Not Really value for money. As the Room Flooring conditions R Bad & Dun have Mini Fridge

  12 Feb 2025

  I'm staying here for 3 nights in Deluxe room size 21sqm. The Room was Spacious but the flooring was very bad conditions. There's No Mini Fridge In Room. The Rooms Mostly on 1st & 2nd Floors. The Housekeeping & Security was Great. Surroundings Has Massage Palour, Chinese Restaurant, mini supermarkets, Bars...etc. But There's Dun have Money Changer & It's very less in Klang. opposite Hotel There's a Drinking Bar cum restaurant that name Breaking News suggest not to spend at cos their menu prices for Food & beverages was Extremely Expensive. Booking for Grab Vehicles travelling to anywhere nearby Takes minimum 8 minutes for the driver to come. Suggest to book for Premium car rides cos standard cars conditions are very bad. Same to the drivers attitudes. Nearby big mall to visit is Central i-city.

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• User:Tuckies888

  Trip type: Business

  Decent and Clean

  04 Nov 2019

  I am particular about cleanliness and was surprised that a hotel like this is well maintained and clean. Kudos to the management team. Stayed in one of the rooms which was recently refurbished.Will definitely come back if I’m around the area. Lots of good eateries and bars nearby. The hotel cafe serves pretty decent food at affordable prices as well

• User:214ckw

  Trip type: Family

  Better than expected

  24 Dec 2018

  Booked the Japanese room buy when I arrived, the receptionist gladly told me that the room was only equipped with a shower and NOT a toilet which was pretty weird. I'm glad he told me because I have booked 4 rooms for the whole family who was there for a wedding in V Garden Restaurant. Upgraded instantly to a deluxe room. Room was clean and the bathroom was clean which was shocking for a under Rm100 room. MyCountryHotel, General Manager at Country Hotel, responded to this review Dear 214ckw,Greetings from Country Hotel!Thank you for your positive feedback regarding the cleanliness of the room and bathroom. Our team will be delighted to hear this and it shows that we are on the right path as we continuously work hard to maintain our standard of service.Once again, thank you and we look forward to welcoming you back soon. Yours faithfully,The Team @ Country Hotel

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• User:fithriabdullah

  Trip type: Couples

  Very Bad Customer Service

  27 Oct 2018

  Very very bad customer service. Receptionist lady by the name of NIZA, gave us a very unplesant expression & made me & husband felt so irritated. At least the foreign worker who opened the door for us gave us a smile. Why not her? We would have walked away but it was too late to find another hotel. Paid. Stayed. Dissapointed. MyCountryHotel, General Manager at Country Hotel, responded to this review Dear fithriabdullah,Greetings from Country Hotel!It saddens us deeply to read that you had such a disappointing stay. We have taken note of your feedback and would certainly like to hear more from you so that we are able to make the necessary improvements with the Department involved. Hence, we would greatly appreciate it if you could contact our Head of Front Desk, Ms Heline at heline@country.com.my for our immediate attention.Once again, our deepest apologies for the unpleasant stay. We hope to hear from you soon and have the opportunity of welcoming you back again.Yours faithfully,The Team @ Country Hotel

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• User:william y

  Trip type: Family

  TERRIBLE

  13 Jun 2018

  Stayed on June 13 in a standard room. Room was very dirty. So was the bath-room; mould all around, seemed seldom scrubbed, and smelly. The house-keepers did a very poor job. They had no heart in doing their jobs. But, of course, the greater fault was on the top management. The corridor was smelly, with dirty carpets. An old shabby carpet was in the lift. Too difficult to replace it with a new one?The room's split air-conditioner was controlled with a non-original, different brand remote control, resulting in a weird performance. The hotel is an old property with very poor maintenance. We have seen many old hotels in good, or even very good, conditions because they do proper, and wholehearted maintenance. We paid for two nights when we checked in. Due to a sudden change in our itinerary (we had to leave for Ipoh and therefore stayed one night only), they did not give us a refund for the second night, even after talking to the lady manager. We think it was unfair. Breakfast consisted of only one selected dish and coffee or tea. The taste was OK, but not very nice. The only good thing about this hotel was its great location. There were a lot of eateries around. Pity the property owners. Actually they can make this small hotel great. MyCountryHotel, General Manager at Country Hotel, responded to this review Dear William J, Greetings from Country Hotel! First and foremost, please accept our apologies for not providing the accommodation nor comfort level that met your expectations. We are extremely concerned about the unpleasant experience regarding your recent stay and would have appreciated if you had highlighted them to us for our immediate attention at that point in time as what you have experienced is certainly not the reflection of our room standards. For the record, we strive to maintain high levels of cleanliness and our team is always checking on the ventilation/airflow as well as using specialized equipment to neutralize unpleasant odours (if any) in all of our rooms. As for the compatible remote control affecting the performance of the aircond, we will check with the aircond manufacturer if indeed there is such an issue. We would also like to highlight that all of our carpeted areas undergo periodic cleaning to maintain hygiene. Pursuant to your feedback, our team will nevertheless, look into them in greater detail. We regret that you had a sudden change in your itinerary and had to cut short your stay with us. Please be advised that we were unable to provide you with a refund as our Hotel has a strict 48-hour cancellation policy. Once again, thank you for your review and we look forward to welcoming you back. Feel free to highlight any concerns/issues that you may have during your stay so that we can attend to these shortcomings immediately and make you have a positive stay with us. Yours faithfully,The Team @ Country Hotel

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