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Dorsett Grand Subang

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Dorsett Grand Subang

locationOutskirt Hotels, Kuala Lumpur

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About Dorsett Grand SubangAbout Dorsett Grand Subang

Location

This hotel is located in the heart of the prestigious district of Subang Jaya. Strategically situated within the commercial hub of Malaysia, it lies just 35 minutes from the new Kuala Lumpur International Airport via the Expressway and Kuala Lumpur City. The hotel is also close to many tourist attractions including the Sunway Lagoon Water Theme Park, the renowned Blue Mosque, the National Zoo, Fireflies Park, Royal Selangor Visitor Centre, the Formula One Sepang Circuit, and much more. Shoppers can take the complimentary hotel shuttle to Subang Parade and Sunway Pyramid Shopping Mall, just 5 minutes from the hotel.

Facility

The hotel has a lift and features 502 rooms and 23 suites. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A mini fridge and a tea/coffee station are standard features. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Entertainment options and leisure facilities include an entertainment programme and live music.

Meals

Dining facilities include a restaurant, a café and a bar. Half board is offered as a catering option. A delicious breakfast guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte, or a set menu. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Dorsett Grand Subang Amenities at Dorsett Grand Subang

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Evening Buffet

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      Half Board

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Golf

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      Gym

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      Jacuzzi

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

    • -

      Sauna

    • -

      Steam bath

    • -

      Sun loungers

    • -

      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

468

Very Good

444

Average

214

Poor

91

Terrible

76

Recent Reviews: 1293

  • User:Lingorm1127

    Trip type: Business

    An exceptional and seamless luxury stay

    rating27 Mar 2026

    I had an exceptional stay at Dorsett Grand Subang. The location is convenient yet peaceful, and the overall atmosphere is elegant and welcoming.The room was spacious, spotless, and very well-maintained, with minimal noise for a truly restful experience. Service was outstanding—staff were professional, attentive, and consistently warm.The amenities were excellent and well thought out, adding to the comfort of the stay. Considering the quality delivered, the hotel offers great value.Everything was smooth and hassle-free from start to finish. I would highly recommend this hotel and would gladly return again. Dorsett Grand Subang, at Dorsett Grand Subang, responded to this review Dear Amaniroslan,Thank you for your wonderful feedback. We are delighted to hear that you had such a seamless and enjoyable stay with us. It is wonderful to know that you appreciated our convenient yet peaceful location, well-maintained rooms, and the attentive service provided by our team. Your kind words about our amenities and overall value mean a great deal to us. Thank you for recommending our hotel to the other travelers and we look forward to welcoming you back for another memorable stay.Regards,Daniel LeongHotel Manager

  • User:Phoebe F

    Trip type: Business

    Invoice Not Provided After Payment – No Response for 2 Weeks

    rating24 Mar 2026

    We visited this hotel for a dinner buffet on 11 March and made full payment on the spot on 10 March. We requested for an invoice at the time, but were told it would be issued the following day.Unfortunately, despite multiple follow-ups on 11, 13, 16, 17, and 18 March, we have yet to receive the invoice. Each time, we were told the matter would be checked with Finance, but no update or resolution was provided.It has now been more than two weeks, and our request remains unresolved. This is a very basic and reasonable request, and the lack of response and follow-up from the hotel is disappointing.We hope the management will take this matter seriously and improve their responsiveness and internal coordination. Dorsett Grand Subang, at Dorsett Grand Subang, responded to this review Dear Phoebe,Thank you for bringing this matter to our attention. We sincerely apologize for the delay and frustration caused in issuing your invoice, and for the lack of timely follow-up from our team. We trust that the issue has now been resolved, and will ensure that the necessary steps are taken to improve our internal coordination and responsiveness. We appreciate your patience and hope to have the opportunity to serve you better in the future.Regards,Daniel LeongHotel Manager

  • User:Dennis_Samford

    Trip type: Family

    Great hospitality and awesome service

    rating06 Feb 2026

    We had a great time in Dorsett Grand Subang. Truly an excellent place of accomodation. Enjoyed peak hospitality throughout, from check-in to check-out. Hats off to the entire team, especially Ms. Shaimini and Mr. Ugnesh for going the extra mile to make us feel more welcoming and comfortable. Truly appreciate all your efforts. Keep up the excellent work 👍 Dorsett Grand Subang, General Manager at Dorsett Grand Subang, responded to this review Dear Mr Dennis,Thank you for leaving us a wonderful review. We very much appreciate your positive feedback and are especially pleased to know that our team had made your experience even more welcoming and comfortable by going the extra mile. We will definitely share your compliments with our staff, Shaimini, Ugesan and the rest of the team. Thank you for your support and we look forward to welcoming you back again.Regards,Kumar RenooArea General Manager

  • User:delangkawi

    Trip type: Family

    Daylight Robbery

    rating30 Jan 2026

    It’s daylight robbery here. They want to charge RM200 to check in ONE HOUR early.Obviously the room is available. Was happy to pay RM50. So they made us wait until 3.Customer service 0 point.Will never stay here again. Dorsett Grand Subang, at Dorsett Grand Subang, responded to this review Dear George,We are sorry to hear about your disappointment with the early check-in experience. We understand how frustrating this must have been, and we regret the unpleasant experience caused to you. Please accept our sincere apologies for the inconvenience caused and for not meeting your expectations in terms of customer service. Your feedback has been shared with our management team so we can review how we handle similar situations more thoughtfully in the future. Our apologies again and we look forward to serving you better in the future.Regards,Kumar RenooArea General Manager

  • User:chukean

    Trip type: Solo travel

    Best staff ever.

    rating19 Sept 2025

    I had always chosen Grand Dorsett as my preferred choice because of its quality and friendly staff. I want to personally thank Paziyana for her warm hospitality and her commitment on bringing her best at her game. Thank you so much Grand Dorsett. Dorsett Grand Subang, at Dorsett Grand Subang, responded to this review Dear Chu,Thank you for sharing your kind feedback and for choosing the Dorsett Grand Subang as your preferred hotel. We are delighted to hear that you have consistently enjoyed the quality of our services and the warm, welcoming atmosphere created by our team. We are especially pleased to hear that our staff, Paziyana made such a positive impression during your stay and will share your appreciation with her. Thank you once again for your continued support. We truly look forward to welcoming you back on your next visit.Regards,Kumar RenooArea General Manager

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