tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homemalaysia

Grand Hyatt Kuala Lumpur

images

View Gallery

image url
image url

Grand Hyatt Kuala Lumpur

locationKuala Lumpur, Kuala Lumpur

Share this Dealshare

About Grand Hyatt Kuala LumpurAbout Grand Hyatt Kuala Lumpur

Location

This urban hotel is located in the heart of Kuala Lumpur. Its setting is especially ideal for business travellers.

Facility

The hotel has a lift and features 411 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, room service, a laundry service and a coin-operated laundry. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning. Guests are sure to get a good night's sleep in the king-size bed. A safe, a minibar and a desk are also available. A refrigerator, a mini fridge and a tea/coffee station are standard features. There is also an ironing set and a trouser press. Equipped with a telephone, satellite television and WiFi, the rooms provide many ways for guests to stay connected and entertained. Guests are always kept up-to-date thanks to the daily paper provided. Bathrooms are equipped with a shower. A hairdryer, bathrobes and a telephone are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and 1 smoking room.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Guests can relax and enjoy the sun loungers and parasols provided. There are many ways to relax or stay active at the hotel, including a gym, a spa, a sauna, a steam bath and massage treatments.

Meals

Various dining options are available, including a restaurant, a dining room and a bar. A delicious breakfast provides energy for the rest of the day. Staff are also happy to provide children's meals.

Amenities at Grand Hyatt Kuala Lumpur Amenities at Grand Hyatt Kuala Lumpur

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Car Park

    • -

      Conference Room

    • -

      Disability-friendly

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Protective equipment for employees

    • -

      Protective equipment for guests

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Sport/Entertainment

    • -

      Children's Pool

    • -

      Gym

    • -

      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sauna

    • -

      Steam bath

    • -

      Sun loungers

LocationLocation

Map preview

Around this property:

Airport

30 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

5105

Very Good

1011

Average

286

Poor

131

Terrible

130

Recent Reviews: 6663

  • User:aditi s

    Trip type: Couples

    Below Expectations for a Suite Stay

    rating10 Jun 2026

    I had a very disappointing experience at this hotel despite booking a suite room. My flight landed at 6:55 a.m., and I reached the hotel early morning after an overnight journey, expecting at least some basic consideration for early check-in since I had already mentioned the request during booking. However, there was no effort made to accommodate it either before arrival or after reaching the property.Even after waiting for several hours at the hotel, I was strictly told to adhere to the 3 p.m. check-in time with no flexibility or practical assistance offered. There was no meaningful effort to assist a tired arriving guest, even in small ways.Overall, the response felt very standard and procedural, without any real guest consideration. For a suite booking, I expected a much better level of hospitality and flexibility. Unfortunately, this stay did not meet those expectations, and I would not choose this property again.

  • User:Rio L

    Trip type: Business

    Fantastic Hotel but Unhelpful Sales Team Support

    rating09 Jun 2026

    I recently stayed at Grand Hyatt and overall had a very pleasant experience. The hotel itself was excellent — the room was comfortable, clean, and well maintained. The facilities were impressive, and the hospitality shown by the operational team during my stay reflected the premium standard expected from a luxury hotel. However, my experience with the Sales team regarding the meeting room reservation process was unfortunately disappointing.Communication throughout the booking process was slow and lacked responsiveness. It was difficult to obtain clear information, follow-ups were inconsistent, and there seemed to be limited support in helping us secure arrangements efficiently. For a hotel operating at this level, I expected a more proactive, organized, and solution-oriented approach from the Sales department—especially when handling corporate or meeting-related inquiries.While the hotel experience itself was excellent, the pre-event coordination and reservation support created unnecessary challenges and did not reflect the same level of service delivered by the on-site operations team.I hope management will review and improve the Sales team’s responsiveness and customer support process, as this would significantly enhance the overall guest experience.

  • User:Masidah M

    Trip type: Business

    Luxury Stay with the Best KLCC View

    rating09 Jun 2026

    I had a wonderful stay at Grand Hyatt Kuala Lumpur last week. The hotel was excellent, with spacious and comfortable rooms. The staff were very friendly, welcoming, and always ready to assist. The highlight of my stay was the breathtaking KLCC view, especially at night. The location is also very convenient. Overall, it was a fantastic experience, and I would highly recommend this hotel to anyone visiting Kuala Lumpur.

  • User:Syakiroh A

    Trip type:

    Staycation at The Grand Hyatt KL

    rating06 Jun 2026

    Exceptional hospitality for the team at Grand Hyatt Kuala Lumpur, especially Mel Edzwan and Aidil at Reception. Their professionalism, attentiveness, and genuine care for guests were evident from check-in to check-out. They handled every interaction with grace and efficiency, making my stay seamless and enjoyable. Their service reflects the high standard of the hotel.

  • User:Inspire34133893773

    Trip type:

    Exceptional Hospitality and a Truly Memorable Stay

    rating06 Jun 2026

    Outstanding Stay at Grand Hyatt Kuala LumpurI recently stayed at Grand Hyatt Kuala Lumpur and had a wonderful experience from start to finish.The highlight of my stay was definitely the exceptional service provided by the staff. A special thank you to Ziera at Reception, who was incredibly helpful with my room assignment request. She genuinely went above and beyond to ensure everything was arranged perfectly, and her warm hospitality made a great first impression.I would also like to thank Nicole Yah from the Club Lounge, who kept me updated regarding my room request and was always professional, friendly, and attentive. The Club Lounge team, especially Vivian, Eunice, Shah, Dayat, and Eric, were fantastic throughout my stay. They were always approachable, attentive, and made every visit to the lounge enjoyable.The room itself was absolutely stunning. The views of Kuala Lumpur were breathtaking, especially during the evening, and the room was spacious, comfortable, and beautifully maintained.Breakfast was another highlight, with an excellent selection and great quality food. The service throughout the hotel was consistently impressive. The Concierge team also deserves recognition for always being ready to assist with a smile whenever help was needed.What makes this hotel truly special is not just the beautiful property and amazing location, but the people who work there. Their genuine hospitality and attention to detail made me feel valued as a guest.Thank you to everyone at Grand Hyatt Kuala Lumpur for making my stay such a memorable one. I look forward to returning again soon.

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot