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Grand Mercure Kuala Lumpur Bukit Bintang

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Grand Mercure Kuala Lumpur Bukit Bintang

locationKuala Lumpur, Kuala Lumpur

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About Grand Mercure Kuala Lumpur Bukit BintangAbout Grand Mercure Kuala Lumpur Bukit Bintang

Location

The hotel is strategically located in the heart of Kuala Lumpur, between bustling Bukit Bintang and colourful Chinatown. Sultan Abdul Aziz Shah Airport is approximately 28 km from the hotel and Kuala Lumpur International Airport is around 75 km away.

Facility

The hotel has a lift and features 310 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Children can enjoy the playground. Parking facilities available to guests include a garage and a car park (for a fee). Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a plug adapter, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. A sun terrace, sun loungers, and parasols are available. The pool bar serves a selection of refreshing drinks. Leisure activities and facilities at the hotel include a gym, aerobics, a spa, a sauna and a solarium or, for a fee, massage treatments. A casino offers fun and entertainment.

Meals

Various dining options are available, including a restaurant, a café and a bar. Catering options include half board and full board. A generous breakfast buffet, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Staff are also happy to provide children's meals.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Grand Mercure Kuala Lumpur Bukit Bintang Amenities at Grand Mercure Kuala Lumpur Bukit Bintang

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Evening Buffet

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      Full Board

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      Half Board

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Gym

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

387

Very Good

637

Average

372

Poor

163

Terrible

114

Recent Reviews: 1673

  • User:Junjunjie

    Trip type:

    Absolutely Great Worth It

    rating14 Aug 2025

    1 night check in on 16th Aug-17th Aug, hotel was clean, great personality, smile, greeting by all staff, especially the receptionist check in by Andrew fast, explained all the facilities are renovations all clear & perfection, Everthing was excellent, for sure come back next time Grand Mercure.

  • User:Marifar7579

    Trip type:

    Worst Experience

    rating13 Aug 2025

    Staying for 3 days (9th Aug till 11th Aug).Booking was made earlier, claiming to have fully renovated room. Received email 2 days before arrival, stating that all facilities was not available due to rebranding and renovation. No Swimming Pool, No Gym, No restaurant (breakfast to consume at Service Apartment restaurant), Lobby Driveway have to walk across to Service Apartment temporary Lobby. Very messy, we even arqued with Grab Driver for confusing of pick up point. Super DissappointedDM Adam upgraded us to suite room, however, room was very dusty and used tissue paper from previous guest still in room. Request to clean up the room was not done; called Front Desk and Hskp staff came to room at 11.20pm to clean up. When asked why room was not cleaned, he blamed that DnD light was on. As a matter of fact, we just checked in to the room.Only good thing was DM Adam was quick on providing service recovery; but nevertheless, this cleaniness and hygience is a basic standard for every hotel in the world.Will never stay in this hotel.

  • User:Flyer63441747618

    Trip type: Couples

    How Wonderful Hotel

    rating31 Jul 2025

    Check In on 19th July 2025 - 20th July 2025, Deluxe King, hotel was excellence, breakfast was perfect on buffet, the process of check in absolutely perfect smooth by Mr. Andrew front desk, definitely will come back to look forward with you Mr. Andrew, love this hotel, thank you.

  • User:Cruiser22004186939

    Trip type: Solo travel

    Swiss Garden Bukit Bintang is THE choice hotel to stay whilst in KL. Bang for your money!

    rating28 Jul 2025

    Hotel is a short distance (5-8 mins walk) to Jalan Alor Food Street, and as the street name suggests, it literally is lined with all varieties of food. Besides, it centrally located location, you are just on the outskirts of all those traffic jams. Rooms are modern and clean, bed was comfy. Staff were all friendly and professional. I will definitely return to this hotel should I visit KL again.

  • User:Resort50897986279

    Trip type: Family

    Dirty, old and disappointing

    rating21 Jul 2025

    The room we got still had waste from the previous guests lying on the floor.The bed had stains on the sheets and we suspect that the sheets haven’t been changed.The bed was broken due to a missing leg, so it was unstable so sleep in.Bathroom was nice and clean.Cleaning staff forgot new towels. We had to ask twice to get new ones. I recommend that you spend our money elsewhere. There are plenty cheaper and better hotels nearby.

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