Hotel Ambassador Bukit Bintang

Recent Reviews: 89

• User:Mel2008

  Trip type: Friends getaway

  Clean room and bathroom.

  23 Oct 2023

  Overall, this hotel is not bad for the price. The location is also not bad. We Can walk to quite a few places. The Room is small but clean. My room had enough room for two beds. The Bathroom also rather clean. I could even open up my umbrella to dry on the bathroom.

• User:Jean L

  Trip type: Friends getaway

  Love this hotel

  01 Mar 2020

  This was my second time stayed in this hotel. very nice, clean & staff are friendly.i like the clothes cabinet we can put all our stuff. So there's room.for us to walk. And very near to Pavillion Mall where you can eat at food court a lot of choices. From pavilion you just walk going to Petronas Twin tower..Love this hotel..If you travel light maybe you can take bus.from airport take bus to kl Sentral.from.there you take monorail to bukit bintang. You can ask help from.the security guards they are willing to help and friendly they can understand english.HIGHLY RECOMMENDED!!

  Read more

• User:Svetlana_Petrienko

  Trip type: Solo travel

  Economy stay in the city-center

  07 Feb 2020

  Booked this hotel because of its location. And I was really happy with it! Short working distance to the main shopping malls, transport stops and meals places. Hop-on/hop-off bus stop just in front of the entrance. The hotel itself is rather general and economy concept. So you will feel here comfortable and relaxed for your money without any pretension for premium and luxury services. Everything is modest, good and cost it’s value. I recommend to stay in Ambassador if you spend all your day out for shopping and sightseeing - returning in the evening back to this calm place will be as a reward)

  Read more

• User:Daphne0069

  Trip type: Family

  Aida from reception is VERY rude

  25 Sept 2018

  Been travelling a lot and this was the worst experience I've ever had. I was planning to have 3 nights stay in this hotel until a female staff from reception named Aida who was being unprofessional and rude. I was inquiring about the room deposit whether it could be collected later when I arrive at night time instead of collecting from my parents who will be checking in in the evening. I work in the hotel line as well and I do believe every hotel has their own policies, that was why I called for inquiry to avoid any misunderstanding upon check in. So she told me they will still have to collect the room deposit upon check in, so I asked if there is any negotiation could be made and she said no. It's completely fine for me and no hard feelings at all because this is their policies. I just mentioned that this hotel has different policies from some other hotels ( as I just called a few earlier around that area and they are fine with it). So I told her I will think about it and "thank you". What she did was giving me a sarcastic laugh without saying any single thing to end the conversation with me, and talked behind me before hanging up the phone. SERIOUSLY?! I was really speechless and angry so I called the hotel again and told her what I heard before she hung up the phone, and the only word she replied me "So?" I asked again if that is the right way to handle guests, and that was when the rude conversation from her began. She accused me of saying that I will be looking for another hotel and not planning to stay here. I DID NOT EVER MENTIONED THAT I AM GOING TO LOOK FOR ANOTHER HOTEL and I don't even understand what makes her feel that way. She also said that "Just RM50 only! Ask your parents to pay for the deposit first LAH, then only ask them to collect from you, make it easy for that LAH!" HELLO! Of course I know I can pay my parents back the deposit BUT the main purpose I called to the hotel was to ask if they can collect the deposit from me later as I dont want my parents to spend money in this trip. Then she asked me again "So? What you want me to do now? You want to scold me? ........" I can't really recall what she said in the middle of the conversation but I will NEVER EVER forget what she said in the last part " Or you want to come over and slap me?" SERIOUSLY?! I stopped my conversation with her immediately and requested to speak to the manager. She put me on hold for quite long time until the manager Ms. Hendri (apologize if I spelled her name wrongly) to pick up the phone, so I do believe that rude staff had spoken with her about the incident. I dont know if that staff hid her mistakes while delivering this incident to the manager, so I just briefly talked about it and asked if that was how the way a hotel trains their staffs. Ms Hendri said she will have a word with her, and I hope she really does as I assume she is a professional hotelier from how the way she handled this incident. Nevertheless, it was a really worst experience and I am grateful that I did not confirm my reservation here with them, I will never ever consider to stay in this hotel anymore.

  Read more

• User:Rhoody

  Trip type: Solo travel

  Perfect Location for under 30 bucks

  11 Dec 2017

  I booked this Hotel because of the location. I read some not so nice reviews. However, from staff to location cleanliness and amenities it was better than I could hope for considering this rate. I liked the no-bulls#$% friendliness of the staff. In the Philippines one gets this super friendly bright smile but a lot of nonsense answers and wrong info. The 3 people I had to deal at this hotel were equipped with less (faked) smiles, but straight to the point, very helpful and knowledgeable. It appears that the place has undergone some renovations. Everything in my room was brand-new and spotless clean. One can’t say anything about the location, just perfect if you want to go shopping and sigh seeing all by foot. Simply can’t wish for more for under 30$ a night.Sleeping comfort was great, aircon new and silentI also asked for an hour extension of the checkout time and could stay without added charge.

  Read more