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Hotel Maya Kuala Lumpur

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Hotel Maya Kuala Lumpur

locationKuala Lumpur, Kuala Lumpur

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About Hotel Maya Kuala LumpurAbout Hotel Maya Kuala Lumpur

Location

Located in the hub of the business and commercial districts adjacent to Kuala Lumpur's famous Petronas Twin Towers, the hotel is an epitome of class with a twist of nature. Chow Kit Market and Zouk Kuala Lumpur are both a 15-minute drive away.

Facility

The hotel has 105 suites, 2 apartments and 100 studios, which are located on 22 storeys and are reachable by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a TV, a radio, a CD player, a DVD player and WiFi (no extra charge) are provided as well. A turndown service offers guests additional comfort. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Sun loungers and parasols are available on the terrace, where guests can enjoy a quick break or relax for hours. The hot tub in the pool area promises pure relaxation. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments.

Meals

Various dining options are available, including a restaurant with air conditioning, a café and a bar. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Maya Kuala Lumpur Amenities at Hotel Maya Kuala Lumpur

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

LocationLocation

Map preview

Around this property:

Centre

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

854

Very Good

668

Average

317

Poor

136

Terrible

107

Recent Reviews: 2082

  • User:ismaazisr

    Trip type: Couples

    City centre Hotel. Hotel Maya Kuala Lumpur

    rating08 Jun 2026

    Hotel Maya Kuala Lumpur first opened its doors back in 1996.You’ll notice bamboo everywhere here. From the wall panels to the little bamboo plants tucked into corners, it gives the whole place a warm, natural feel.The rooms are spacious and well-equipped, with an amazing city view that’s honestly pretty iconic. The amenities cover everything you need. Yes, the interior shows its age a bit, but it has its own charm and that’s part of the experience.There’s a restaurant on site, plus a swimming pool on the 3rd floor and a kids’ play area too.It’s a 5-star hotel right in the heart of Kuala Lumpur, Malaysia. Honestly, it’s a perfect base if you want to explore the city and soak up the vibe.You can walk to the Petronas Twin Towers, Saloma Bridge, and the subway stations in just a few minutes. And if you’re craving local food, Nasi Kandar Pelita is right across the street.📍 *Hotel Maya* 138, Jln Ampang, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia Sharmini Moganasundram, General Manager at Hotel Maya Kuala Lumpur City Centre, responded to this review Dear Valued Guest,Thank you for taking the time to share such a thoughtful review of your experience at Hotel Maya Kuala Lumpur.We are truly delighted to know that you appreciated the distinctive character of our hotel, from the bamboo-inspired design elements to the spacious rooms and iconic city views. It is especially rewarding to hear that you found charm in the unique ambience that has been part of Hotel Maya since we first welcomed guests in 1996.We are also pleased that our facilities and strategic location contributed positively to your stay. Being within walking distance of the Petronas Twin Towers, Saloma Bridge, public transportation, and a variety of dining options makes Hotel Maya an ideal base for both business and leisure travellers, and we are glad you were able to make the most of it.Thank you as well for highlighting our restaurant, swimming pool, and children's play area. Your kind words and recognition mean a great deal to us and serve as encouragement for our team to continue delivering memorable experiences.It was our pleasure to have you with us, and we look forward to welcoming you back to Hotel Maya Kuala Lumpur for another enjoyable stay.

  • User:afpheix

    Trip type: Family

    Excellent Stay with Great Hospitality

    rating04 Jun 2026

    Had a wonderful stay at Hotel Maya 😊The room was beautiful, clean, and very comfortable perfect for a family of three. The overall atmosphere of the hotel was relaxing and made our stay even more enjoyable.The staff were very friendly, attentive, and always ready to help. Check-in process was also very fast and smooth, which we really appreciated.Special thanks to Fahmi for the excellent hospitality and professional service throughout our stay. Highly recommended 👍 Sharmini Moganasundram, General Manager at Hotel Maya Kuala Lumpur City Centre, responded to this review Dear Valued Guest,Thank you so much for choosing to stay with us at Hotel Maya Kuala Lumpur, and for taking the time to share your experience.We’re truly glad to know you enjoyed your visit. It’s always encouraging to hear that our efforts to provide a welcoming and comfortable stay are appreciated. Whether it’s the service, the location, or the little touches along the way, we hope we made your time in Kuala Lumpur a memorable one.We look forward to welcoming you back whenever your travels bring you our way again.

  • User:Julieana I

    Trip type: Family

    Complain

    rating31 May 2026

    I would like to complain about the maintenance of the room. Most of the parts are falling off, for example, room key card sensor cover keeps falling off, toilet tissue roll holder out of place and much2 more. The worse defect is leakage coming from the ceiling in the bathroom.Lastly, I surveyed via booking.com & website that the swimming pool was huge & serene but unfortunately to my surprise the swimming pool was small & not well maintain (tiles coming off, which is extremely hazardous & water circulation not functioning). I can go on but it will be too long. Pls refurbish your hotel, it’s a pity that the location of your hotel is so strategic but the condition in the hotel itself is not up to the standard. Sharmini Moganasundram, General Manager at Hotel Maya Kuala Lumpur City Centre, responded to this review Dear Julieana,Thank you for taking the time to share your detailed feedback with us.We sincerely regret to learn that your stay did not meet your expectations and apologise for the various maintenance issues you encountered. The concerns you highlighted regarding the room key card sensor cover, toilet tissue holder, ceiling leakage in the bathroom, and other maintenance defects are certainly not reflective of the standards we strive to maintain.We are equally concerned by your comments regarding the swimming pool condition. Guest safety remains our highest priority, and your observations regarding the pool tiles and water circulation have been shared with the relevant departments for immediate inspection and review.We also regret that the swimming pool did not meet your expectations based on the images viewed prior to your stay. Guest feedback such as yours is valuable in helping us identify areas that require improvement and attention.While we are pleased that you appreciated our strategic location, we understand your disappointment regarding the overall condition of the property. Please be assured that your comments have been noted and shared with the management team as part of our ongoing efforts to enhance and improve our facilities.Thank you once again for bringing these matters to our attention.

  • User:Vrunda P

    Trip type: Business

    Not the 5-star boasted

    rating14 May 2026

    Cons: Spoilt PowerPoint, late room service, food delivered in takeout containers, dusty surfaces, mosquitoes in room.Pros: Free parking for guests, friendly staff, Sharmini Moganasundram, General Manager at Hotel Maya Kuala Lumpur City Centre, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback with us.While we are pleased to know that you appreciated our friendly team and complimentary parking facilities, we sincerely regret the various shortcomings you encountered during your stay.Please accept our apologies regarding the power outlet issue, room cleanliness, mosquitoes, and the delay in room service delivery. Your comments have been shared with our Housekeeping, Engineering, and Food & Beverage teams for immediate review and corrective action.With regard to the takeaway containers, this may occasionally be implemented for operational efficiency during certain periods, though we understand your expectations for a more elevated dining presentation and appreciate your feedback on this matter.Thank you once again for bringing these concerns to our attention. Your feedback is valuable as we continue to improve our facilities and overall guest experience.

  • User:puffineg

    Trip type: Friends getaway

    A so so experience

    rating22 Apr 2026

    Not bad.need to do more upgrades Sharmini Moganasundram, General Manager at Hotel Maya Kuala Lumpur City Centre, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback with us.We appreciate your comments and understand your perspective regarding the need for further upgrades. As a mature property, we continuously review and implement improvement works to enhance our facilities and overall guest experience.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back again in the future.

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