Ibis Kuala Lumpur City Centre

Recent Reviews: 560

• User:FMoz

  Trip type: Business

  Terrible

  05 Jun 2026

  The worst Ibis I've stayed in. Reception was never available - totally understaffed. They had no time to check me in even. I told the reception I wanted a quiet room. She gave me a room right in front of the lifts. Rooms have ultra-thin walls -- constant noise throughout the day of banging, moving furniture, people shouting, kids screaming in the corridor and at the lifts. The room was never cleaned. I had to call them every evening just so that the cleaners came. The TV never worked. I called it to be repaired. It worked for a few minutes, then went off again. I couldn't bother. All staff except reception are migrant workers. Basic communication was very difficult. Dennis Seng, General Manager at ibis Kuala Lumpur City Centre, responded to this review Dear FMoz,Thank you for taking the time to share your detailed feedback following your recent stay with us.We are very sorry to read about the multiple service and room-related issues you experienced, particularly regarding the check-in process, room allocation, housekeeping service, noise disturbance, and the functionality of in-room amenities. Please accept our sincere apologies, as this is not the standard of service we aim to provide.Your comments regarding staffing levels at reception, room allocation preferences, and responsiveness of maintenance and housekeeping teams have been taken seriously and will be reviewed internally with the relevant departments. We also regret that your request for a quiet room was not properly accommodated, and we understand how this would have impacted your comfort.We would like to assure you that all guests, regardless of background, are expected to be supported by a professional and well-trained team, and we are reviewing your comments carefully to ensure consistent service quality and communication standards across all departments.We appreciate your feedback as it highlights important areas for improvement. Should you wish to discuss your experience further, we would welcome the opportunity to connect with you directly.Warm regards,Vivian ChuHotel Manageribis Kuala Lumpur City Centre

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• User:sunethk

  Trip type: Friends getaway

  Good Hotel in a Good Location

  15 May 2026

  We stayed for 04 nights at this hotel during the 1st week of May 2026. The hotel is centrally located and only walking distance to the Twin Towers. It doesn't have porter service but the staff at the Reception are friendly and security is really good. We were a group of Hotel General Manager's going on holiday and when mentioned, they placed amenities in the rooms, which was a nice touch. The breakfast buffet is good with a good variety. The spa is good and I used it twice during my stay. Lot of places around there to eat so we explored them as well mainly for dinner.Overall, nice experience and I would definitely recommend this hotel. Dennis Seng, General Manager at ibis Kuala Lumpur City Centre, responded to this review Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your recent stay with us.We are delighted to know that you enjoyed our central location, breakfast selection, spa experience, and the overall service provided by our Reception and Security teams. It is especially rewarding to hear that the small gesture of in-room amenities for your group was appreciated.We also appreciate your kind comments regarding the friendliness of our staff and the overall safety and convenience of the hotel and surrounding area.Your recommendation means a great deal to us, and we are truly pleased that you had an overall enjoyable experience. We look forward to welcoming you and your group again in the future.Warm regards,Vivian ChuHotel Manageribis Kuala Lumpur City Centre

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• User:TANAKAWEE T

  Trip type: Solo travel

  Well-Located KL Stay, Comfortable Room and Good Value

  04 May 2026

  ibis Kuala Lumpur City CentreCHECK IN: 17 APR 2026CHECK OUT: 19 APR 2026This was a very last-minute trip to Kuala Lumpur — booked in the morning and checked in late at night. The rate was 430.72 MYR. Although it was booked as an online payment rate, payment was actually made at the hotel upon arrival.If you’re visiting KL and looking for an Accor hotel with a good location at a reasonable price, this property is a solid choice.From KLIA, I took the KLIA Express to KL Sentral. If you have luggage, I’d recommend taking a Grab from KL Sentral to the hotel — it’s about 16 MYR and takes around 15 minutes. It’s much more convenient than taking the LRT, as the 10-minute walk from the station isn’t very luggage-friendly.The hotel overall is good. I booked a Standard Room (around 21.5 sqm) and was upgraded to a high floor on level 27 as part of my Platinum benefits. The room follows the typical ibis style — compact, but in practice it feels quite spacious and comfortable to use.A nice touch is that they provide a bolster pillow, which makes sleeping more comfortable.When entering the room, the air conditioning was already on and the room felt cool immediately. Cleanliness was excellent — you can tell right away. The bathroom is relatively large, and the water pressure is very strong, making showers very enjoyable.There was a welcome fruit platter in the room. Drinking water is provided in glass bottles as tap water. Personally, I noticed a slight smell, so I preferred buying bottled water from the mini mart across the street.The location is a strong point. It’s in the KLCC area — about a 10-minute walk to the Petronas Twin Towers, close to the KLCC LRT station, and even closer (around 5 minutes) to the MRT Putrajaya Line. There’s a small shop in front of the hotel, but for more variety and better prices, I’d recommend going to the malls around KLCC.Breakfast is served from 06:30 to 10:30. It’s quite impressive for an ibis standard. I went down around 07:00 after a morning gym session — it was quiet at first, but within minutes it became very crowded and tables filled up quickly, with people waiting in line. If you’re traveling solo, it’s best to leave something on the table to reserve your seat. I left only a card and came back to find my table taken.A recommended dish is nasi lemak — try adding some chicken for extra protein. Very tasty. However, the breakfast menu did not change over the two days, so it might feel repetitive for longer stays.The staff overall were good. Even though the hotel was busy, they remained calm, explained benefits clearly, and had a good understanding of the membership program. Despite booking last minute, I received a welcome email earlier in the day outlining the benefits and asking about late check-in or check-out preferences.I informed them I would arrive around 23:30 due to an evening flight. They offered a late check-out until 17:00, but I declined as I had a noon flight.Platinum benefits included complimentary breakfast for two and a high-floor upgrade, which is standard for ibis.I didn’t get to use the welcome drinks — I had an early morning Malaysia Airlines mileage run on Saturday and ended up returning to the hotel around 1 AM. The next day, I left the hotel early again.The hotel also has a 24-hour fitness center and a swimming pool, which is a nice addition for this category.Overall, if you’re visiting KL and want a well-located hotel in the city center with easy access to everything, this is a good option. Dennis Seng, General Manager at ibis Kuala Lumpur City Centre, responded to this review Dear TANAKAWEE T,Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are truly pleased to hear that you found our hotel to be a convenient and well-located choice in the KLCC area, and that your check-in experience, room comfort, and overall stay met your expectations.It is especially rewarding to know that you appreciated the room upgrade as part of your Platinum benefits, as well as the comfort of the room, cleanliness standards, and thoughtful in-room amenities. We are also glad you enjoyed our breakfast selection, fitness facilities, and the overall service provided by our team, even during busy periods.Your detailed feedback regarding breakfast peak hours and water preferences is also very valuable, and we will share it with our relevant teams for review and improvement.We sincerely appreciate your recommendation and look forward to welcoming you back again for another enjoyable stay in Kuala Lumpur.Warm regards,Vivian ChuHotel Manageribis Kuala Lumpur City Centre

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• User:Voyager58101491513

  Trip type: Friends getaway

  Breakfast at Kampung Kitchen

  23 Apr 2026

  Kudos to Kamal. If you need group photo he’ll do a great job! Dennis Seng, General Manager at ibis Kuala Lumpur City Centre, responded to this review Dear Voyager58101491513,Thank you for sharing your kind feedback regarding your experience at ibis Kuala Lumpur City Centre.We are delighted to know that you enjoyed your breakfast at Kampung Kitchen and that Kamal made a positive impression during your visit. Your kind recognition of his helpfulness is truly appreciated, and we will be sure to share your compliments with him and the team.We look forward to welcoming you back again for another enjoyable dining experience.Warm regards,Dennis SengGeneral Manageribis Kuala Lumpur City Centre

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• User:NurNadrah K

  Trip type: Friends getaway

  Great breakfast at ibis hotel kl

  23 Apr 2026

  A very good experience for our daybout at kampung cafe. Met a Very helpful staff. -Tq kamal. Keep up Dennis Seng, General Manager at ibis Kuala Lumpur City Centre, responded to this review Dear Nurnadrahk,Thank you for sharing your kind feedback and for dining with us at ibis Kuala Lumpur City Centre.We are delighted to know that you had a great breakfast experience at Kampung Cafe and that our team member Kamal was able to make your visit more enjoyable. Your kind recognition will certainly be shared with him and the team as encouragement to continue delivering attentive service.We truly appreciate your support and look forward to welcoming you back again soon for another pleasant experience.Warm regards,Dennis SengGeneral Manageribis Kuala Lumpur City Centre

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