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Homemalaysia

Pacific Regency

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Pacific Regency

locationKuala Lumpur, Kuala Lumpur

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About Pacific RegencyAbout Pacific Regency

Location

This business hotel is conveniently located in the heart of Kuala Lumpur's renowned Golden Triangle. Kuala Lumpur is where metropolitan hustle meets with traditional charm. From the hotel, guests have a marvellous panoramic view of Malaysia's bustling capital. From the enviable city-centre location, this hotel is the perfect place for business, shopping and entertainment alike.

Facility

The apartment hotel has 2 lifts and features 283 rooms. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket, are great for shopping or just browsing. Parking facilities available to guests include a garage (for a fee) and a car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A kitchenette with a refrigerator and a tea/coffee station is also provided as standard. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, a CD player, a DVD player and WiFi (no extra charge) are provided as well. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The apartment hotel has non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex is ideal for exercise and relaxation. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including golf, a gym, aerobics, a spa, a steam bath and massage treatments.

Meals

Dining facilities include a restaurant with air conditioning, a café and a bar. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Pacific Regency Amenities at Pacific Regency

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Steam bath

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      Swimming Pool

LocationLocation

Map preview

Around this property:

Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

677

Very Good

765

Average

416

Poor

192

Terrible

237

Recent Reviews: 2287

  • User:Mujahid A

    Trip type: Family

    Bad receptionist, the old one who wear a glass, make me mad

    rating23 Aug 2025

    The receptionist is very unfriendly… awful face impression .. will not repeat again… not helpful and kind at all… dont work if u wanna bad mood all the timeOn the other hand, the room is very nice and comfy

  • User:ABDUL HAFIZ M

    Trip type: Business

    Can be improve for 5 stars hotel

    rating22 Nov 2024

    For the five stars hotel, front service not too friendly to welcome residence. There's no hand soap and shower soap. Luckily i bring my own. There's have a spot of stain on blanket. But, the room is superb. Soo spacious and comfort. So far, can be improved on services.

  • User:vermagaurav111

    Trip type: Family

    Bad staff, worst hotel

    rating12 Oct 2024

    I stayed in this property for four nights from 5th to 9th Oct 2024 with my family. First we checked in at 9 pm, and the receptionist was busy on her phone she looked at us after 3 mins and checked us in without even a smile. There was no bell boy we had to drag out luggage to our room. Breakfast was not at all tasty, whatever options we had we are for 4 days. The restaurant staff was also rude, and didn't bother to refill the emply items. On the top they had conference running in the hothe and all the attendees were also taking breakfast in the same venue with guest, so it was crowded and even finishing all the items faster. I never seen this in my life in any hotel.House keeping was even terrible, they left garbage on floor, used utensils in the sink and didn't even bother to refill the body wash in the shower. We also complaint about broken shower and shower door, but no one bothered. I even gave a written feedback/complaint but don't think anyone listened.Pls go for a better place this is worst hotel overseas so far experienced.

  • User:Govigarrad

    Trip type: Couples

    2D stay at Pacific Regency PD

    rating29 Mar 2024

    This place is easy to find, good location and beach side too. You can’t access the beach directly from the hotel and there is no direct stairs, but the access is just a stone throw away. Spacious room with basic amenities, good shower and pressure. Loved the shower gel and shampoo. Lovely pool too. Will surely come back for the convenience of location. Just that the hotel needs to improve on room cleanliness. Otherwise all good!

  • User:UmarAlhabshee

    Trip type: Couples

    Good stay after many years...

    rating27 Dec 2023

    PACIFIC REGENCY SUITES22-25th Dec 2023 (4D3N)Husband & Wife.HOW TO GET THEREWe arrived at Berjaya Times Square by bus from Singapore & it took 12 hours due to congested checkpoints & highways. There are plenty of bus services plying the route SG-KL. Main difference is the pickup & drop-off points in SG & in KL. Your preference depending on the place you stay.You can also take a 55min flight from Changi Airport, then KLIA Express to KL Sentral, then connecting Rapid KL to Bukit Bintang/Times Square station.You also have an alternative, FireFly SG to Subang airport; but that is another story.Upon bus drop-off we took a 15mins walk to Jalan Puncak, Pacific Regency, from Times Square. Good walk to stretch our stiff legs from the bus journey. This hotel is beside KL Tower. Used to be known as Menara Pan Global, now it is called KH Tower.CHECK-INFast & fuss-free, as it was already 8pm. We also paid the tourist tax of RM5/pax per night. RM10 for 3 nights, total RM30. We were provided two room cards & wifi log in.ROOMWe got an executive room which is great. Room was carpeted & spacious with a king bed. There is a kitchenette with working induction stove, fridge & kettle. Coffee, tea, creamer & sugar are provided too. There are three closets, a safe, TV, working desk & a couch.Beds & linens are fresh, we had many good night’s sleeps.Bathroom has separate shower & egg-shape bathtub. Get those bath balls & gel for that evening dip & scrub, heh!F&BThere is in-room dining & they also have kids’ menu.Breakfast is served on level 23, Soi Restaurant.Spread is good with a live egg station.WALKING AROUNDNothing much around the hotel but there is a 7-11 on the Ground floor.Walk to KLCC about 20mins, to Sungei Wang 15mins & 20mins to Times Square.Anywhere else, we took Grab & it was only good experiences during our journey.It was safe, economical & fast.AMENITIESGym is on level 23. Swimming pool opens from 8am – 8pm.The rooftop bar, Loop KL/Luna Bar is permanently closed.FEEDBACKI had too many bad instances when my room card fails. It failed at the lift scan point & if that passed, it will fail at the room door. You would have to get the lift all over again to the lobby, get the card right, walk to the lift & this game happened 11 (eleven) times during our stay. I will not degrade any star for my review because of the card issue. But those who experience this problem, please inform the hotel this has happened many times. All-in-all, it was a good stay over the Christmas period. Staff were friendly, diligent & helpful.Thank you, Pacific Regency, for the good hospitality… Puti Amirah, Marketing at Pacific Regency Hotel Suites, responded to this review Dear UmarAlhabsheeGreetings from Pacific Regency Hotel Suites Kuala Lumpur! Thank you for staying with us and we truly appreciate for your feedback. We are glad you had a wonderful experience with Pacific Regency Hotel Suites Kuala Lumpur and we look forward to welcoming you back again!Regards,Didi GinnardyFront Office Manager

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