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Palace Of The Golden Horses

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Palace Of The Golden Horses

locationOutskirt Hotels, Kuala Lumpur

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About Palace Of The Golden HorsesAbout Palace Of The Golden Horses

Location

Ideally located in MINES Resort City, the hotel is 35 minutes' drive from Kuala Lumpur City Centre and Putrajaya, the government's administrative centre and Multimedia Super Corridor are easily accessible. The resort city is linked together by water canals on which guests can travel via water taxis. The hotel is approximately 40 minutes by car from Kuala Lumpur International Airport.

Facility

The resort has a lift and features 472 rooms and 80 suites. Multilingual staff at the 24-hour reception desk are happy to answer any questions. A baggage storage service, safe, currency exchange service and drinks machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Rooms include a double bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. A mini fridge and a tea/coffee station are standard features. There is also an ironing set and a trouser press. A direct dial telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The resort has family rooms and non-smoking rooms.

Sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. A waterslide provides fun for all ages. Sun loungers and parasols on the terrace invite guests to relax and unwind. For those who wish to stay active while on holiday, the resort offers tennis. Sport and leisure facilities at the complex include a gym, billiards and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath and massage treatments.

Meals

Dining facilities include a restaurant with air conditioning, a café and a bar. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Diet meals and vegetarian dishes can be prepared on request. The resort also offers special catering options. The resort offers a selection of alcoholic and non-alcoholic beverages.

Payment

The resort accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Palace Of The Golden Horses Amenities at Palace Of The Golden Horses

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Waterslide

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Use of commercially available disinfectants

  • Meals

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Gym

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Tennis

LocationLocation

Map preview

Around this property:

Centre

6 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

510

Very Good

260

Average

149

Poor

57

Terrible

84

Recent Reviews: 1060

  • User:Linda N

    Trip type: Solo travel

    Convenient stay, too many issues

    rating27 Dec 2025

    This hotel has a few strong positives, but also some serious issues that really need attention. On the positive side, the location is excellent, with very easy access to the highway and convenient proximity to Newton and Yardley. The breakfast was very good, and the breakfast staff was genuinely friendly, warm, and attentive, which was appreciated each morning.The rooms themselves were clean, and the beds were comfortable, which helped with getting a good night’s sleep. However, the rooms were also very dark, several of the window shades were broken, and the bathroom tub was pitted with rust marks, which made it feel worn and poorly maintained.Unfortunately, the negatives were hard to overlook. The hallway carpets were extremely dirty, and the area outside the third-floor elevator was especially filthy, which made a poor impression right away. The elevator itself felt unsafe, jerking on the way up and coming to a crashing stop that was honestly unsettling.Another significant concern was the strong disinfectant scent continuously pumped through the hotel. It was overwhelming and made it difficult to breathe, especially for anyone sensitive to fragrances or chemicals. When we expressed concerns, we were told the hotel is “under renovation,” but there was no visible sign of renovation anywhere to support that claim.Finally, while the hotel is pet-friendly, which many people appreciate, it was filled with dogs, and they were allowed in the dining area, including near the food and coffee counters and even sitting among guests at tables. Animals should not be in food service areas for health and sanitation reasons.Overall, while the location, breakfast, friendly staff, and room cleanliness were definite highlights, the cleanliness of common areas, elevator concerns, overwhelming scent, dark rooms with broken shades, rusted tub, and lack of control over pets in food areas made the stay disappointing. With meaningful improvements, this hotel could be much better, but as of now, I would be hesitant to return. Luke Maida, Owner at Hampton Inn & Suites Newtown, responded to this review Dear Guest,Thank you for sharing your detailed feedback. We are glad to hear that you enjoyed our location, breakfast, and the friendliness of our staff. However, we sincerely apologize for the issues you encountered during your stay. Your concerns regarding the cleanliness of the common areas, the condition of the elevator, and the overwhelming scent of disinfectant are taken seriously. We will address these matters with our team to ensure improvements are made. Your insights are invaluable in helping us enhance our services.Warm Regards, Guest Relations Manager Hampton Inn & Suites- Newtown

  • User:Go10512241370

    Trip type: Family

    This can't be up to Hilton brand standards

    rating10 Dec 2025

    It's just poorly kept all around. Elevator is unreal (tower of terror). Needs to be gutted. Good location............ Luke Maida, Owner at Hampton Inn & Suites Newtown, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for your experience and understand your concerns regarding the condition of our facilities, including the elevator. Your comments are invaluable to us as we strive to meet Hilton brand standards. We appreciate your mention of our location and hope to have the opportunity to address these issues for future guests. Warm Regards, Guest Relations Manager Hampton Inn & Suites- Newtown

  • User:What I

    Trip type: Family

    Stay elsewhere

    rating07 Dec 2025

    Poor poorcondition. Needs complete refurb. Worn out furniture, hvac, bedding,flooring,lighting and bath fixtures. Loud ( not useable) hvac, super scary (did not use much) elevator. No inspection posted. Young man at the desk had zero answers or empathy. Suite shop prices were comical. Not up to Hilton standards. Luke Maida, Owner at Hampton Inn & Suites Newtown, responded to this review Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the condition of the room and the issues you experienced with the HVAC and elevator. Your comments about the lack of empathy from our front desk staff are concerning, and we will address this internally. We appreciate your input on our suite shop prices as well. Please know that we take your feedback seriously as we strive to meet Hilton standards. We hope you might consider giving us another chance in the future.Warm Regards, Guest Relations Manager Hampton Inn & Suites- Newtown, PA

  • User:Vacation62918359631

    Trip type: Solo travel

    Take the steps

    rating15 Nov 2025

    Whoever decided to NOT replace the bathtubs when the rooms were remodeled should be fired. The tub floor has a bizarre curve that prevents you from standing securely. Thank goodness for the hand rail. On another note, please get rid of the air freshener that permeates the hallways. But most importantly, REPLACE that ancient elevator. I stepped into it to go down and the entire elevator wobbled. Thank goodness that it was only 3 floors. The second worse Hilton branded hotel location I’ve stayed at. Luke Maida, Owner at Hampton Inn & Suites Newtown, responded to this review Dear Guest,Thank you for sharing your feedback. We genuinely appreciate your comments regarding the bathtubs and the elevator. Your concerns about safety and comfort are important to us, and we will certainly take them into consideration as we plan future improvements. We also understand your thoughts on the air freshener in the hallways and will look into it. We value your insights, as they help us enhance our guest experience.Warm Regards, Guest Relations Manager Hampton Inn & Suites Philadelphia/Newtown

  • User:B1393NMgeorger

    Trip type: Business

    Ridiculous fees.

    rating19 Oct 2025

    Arrived at hotel at 1:20 was told a room was available but there’s a fifty dollar early check in fee which I think is ridiculous. Obviously being a Hilton Rewards member for 20 years doesn’t mean anything to this establishment. Will not be returning. Luke Maida, Owner at Hampton Inn & Suites Newtown, responded to this review Dear Guest,Thank you for sharing your feedback regarding your recent experience at our hotel. We genuinely apologize for any frustration caused by the early check-in fee, especially as a valued Hilton Rewards member. We strive to provide a positive experience for all our guests, and we regret that we fell short during your stay. Your concerns are important to us, and we will ensure that your comments are shared with our team for consideration. We appreciate your loyalty over the years and hope you might reconsider visiting us again in the future.Warm Regards, Guest Relations Manager Hampton Inn & Suites- Newtown, PA

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