Plaza Premium Lounge International Departures Terminal Klia2

Recent Reviews: 142

• User:Marc N

  Trip type: Family

  Not hospitable

  11 Jan 2026

  They are not in the business of hospitality and certainly don't care if you ever come back. Long line at checkIn. Four statf but only two checking in, the other two you ask, they ran paperwork and sorted invoices. A good coworker helps out and returns to their work when it's quieter. The room had 26 degrees Celsius. Apparently, the AC only gets started when you use the room, saving them energy and costing the guest comfort. It took 45 minutes to get to an acceptable temperature. It felt like a complete rip off and I cannot recommend at all. Also when I had questions before arrival, they never answered the phone nor replied to my emails. They just dont care. Utter shame this place. Annabel T, Other at Aerotel Kuala Lumpur, responded to this review Dear Marc N, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, as it does not reflect the level of service and hospitality we strive to provide. We sincerely apologise for the long wait during check-in, the discomfort you experienced with the room temperature, and the lack of response to your pre-arrival enquiries. Your comments have been shared with the relevant teams for immediate review and improvement. We value all guest feedback and regret that we did not meet your expectations on this occasion.Thank you. Kind regards, Annabel TehHotel Manager - Aerotel KUL

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• User:Charles A

  Trip type: Business

  Daring to complain? The front desk will hang up the moment you ask for a manager.

  21 Nov 2025

  If your plans change, they IGNORE all emails about free cancellation or date changes. If you call to complain and ask for a manager, the front desk will HANG UP on you. Terrible service. Annabel T, Other at Aerotel Kuala Lumpur, responded to this review Dear charlesal3726WW, Thank you for your feedback. We are sorry to hear about your experience. Kindly note that all booking amendments must follow the platform’s policy, and in this case, the Online Travel Agent did not provide supporting documents for the delay on flights. As an alternative, we did offer a change of dates. We appreciate your understanding.Thank you. Kind regards, Annabel TehHotel Manager - Aerotel KUL

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• User:paulprit7

  Trip type: Solo travel

  Very Disappointing

  25 Aug 2025

  What a terrible experience! First the good points. The hotel is very close to the AirAsia check in at KLIA-2 and the bed was very comfortable. Unfortunately that is where the good points stop. The hotel has paper thin walls and you hear every door, every lock, every footstep, every voice coming from all directions non-stop for your entire stay. The common shower rooms are a constant noise with people coming and going, waiting in line for their shower and talking loudly incessantly. The shower rooms are filthy with other peoples mess, hair, wet towels. It is disgusting. I’d rather sleep on the floor in the terminal than stay here again. Annabel T, Other at Aerotel Kuala Lumpur, responded to this review Dear Paulprit7, Thank you for your detailed feedback. We are glad you found the location and bed comfortable. We sincerely apologize for the noise and cleanliness issues you experienced—your comments are noted and will be shared with the relevant teams for immediate review and improvement.Thank you. Kind regards, Annabel TehHotel Manager - Aerotel KUL

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• User:ArtherAndrew80

  Trip type: Solo travel

  Great airport hotel to stay during your transit in KLIA2

  26 Jul 2025

  Great room, great by the staff by both housekeeping and front desk during check in / out. Comfy bed and I have a great sleep at Aerotel while transit here at the airport before flying to my next destination. Very convenient at a great location in KLIA2, highly recommended to the travelers that looking for hourly or overnight stay at the airport. Thank you and definitely coming back again. Annabel T, Other at Aerotel Kuala Lumpur, responded to this review Dear ArtherAndrew80, Thank you so much for your kind and detailed feedback. We are thrilled to hear you had a restful and smooth stay with us. Your compliments to our housekeeping and front desk team are truly appreciated. We look forward to welcoming you back on your next transit through KLIA Terminal 2.Thank you. Kind regards, Annabel TehHotel Manager - Aerotel KUL

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• User:DAVID Y

  Trip type: Solo travel

  Decent budget hotel for 12 hours

  21 May 2025

  I landed in KLIA 1 (international) and took a cab to KLIA 2. My room was for only 12 hours, as I had a domestic flight the next morning.The room was adequate (as advertised). My particular room didn’t have a separate bathroom, but there were public ones that were constantly cleaned.When you dim the lights, it’s pretty much pitch black, so you want to use your phone as a clock.Restaurants around the area were good.Overall, Aerotel served its purpose as a budget hotel for my need. Annabel T, Other at Aerotel Kuala Lumpur, responded to this review Dear David Y, Thank you for sharing your detailed experience. We're glad to hear Aerotel met your transit needs and that you found the location and cleanliness satisfactory. We appreciate your feedback and look forward to welcoming you again.Thank you. Kind regards, Annabel TehHotel Manager - Aerotel KUL

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