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Royale Chulan Damansara

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Royale Chulan Damansara

locationKuala Lumpur, Kuala Lumpur

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About Royale Chulan DamansaraAbout Royale Chulan Damansara

Location

This hotel warmly welcomes guests in Petaling Jaya.

Facility

The hotel has a lift and features 380 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Film fans will find plenty of 'lights, camera, action' at the cinema. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Children can enjoy the playground. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain just the right temperature. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including golf, a gym, bowling, aerobics, a spa, a sauna and massage treatments. Leisure facilities include a kids' club, live music, a dance club and a nightclub.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Royale Chulan Damansara Amenities at Royale Chulan Damansara

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Children's Pool

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      Golf

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

163

Very Good

261

Average

142

Poor

43

Terrible

50

Recent Reviews: 659

  • User:JaniceL2109

    Trip type: Solo travel

    Worst experience at Royale Chulan Damansara

    rating18 May 2026

    I stayed at Royale Chulan Damansara to attend a Raya Open House in March 2026. Upon check-in the room, I noticed the toilet was dirty with urine stains on the toilet seat cover. As I was very tired, I took a rest and change for dinner. At 7.30pm, I informed the reception of the dirty toilet and requested housekeeping to clean it before I come back from dinner in a couple of hours. When I went back to my hotel room it was past 10pm. I checked and saw the toilet seat still dirty. Immediately I called reception and they replied will send housekeeping right away. After waited for 20 minutes, I called reception again and was told that housekeeping will be coming. Another 15 minutes passed still no housekeeping. I was tired and wanted to shower and sleep, but I can't as was waiting for the housekeeping. Feeling extremely angry, I called reception again and this time I have to raised my voice. I told them if housekeeping does not arrive in the next 5 minutes, I will not wait any more as I have waited for nearly an hour!!Finally the housekeeping arrive after 6 minutes and he cleaned the toilet seat immediately.I could not accept that I was given a room with dirty toilet seat cover. They should ensure that the room is clean before the guest checked in. It was such a horrible experience. I strongly advise guests not to choose this hotel !!!! Aaron Tan, General Manager at Royale Chulan Damansara, responded to this review Dear Janice L,Thank you for sharing your feedback. We sincerely apologise for the unpleasant experience during your stay with us. Cleanliness and prompt service are standards we take very seriously, and we regret that we fell short on this occasion. It is unacceptable that the toilet condition was overlooked prior to check-in, and we also understand your frustration regarding the repeated delays in housekeeping assistance despite multiple follow-ups.Please be assured that your comments have been highlighted to our housekeeping and front office teams for immediate review and corrective action to prevent a recurrence.We truly regret the inconvenience and disappointment caused, especially after a long day and during your festive visit. Thank you for bringing this matter to our attention.Warm regards,Aaron TanGeneral Manager

  • User:yantie r

    Trip type: Family

    Nothing to Worry! Excellent Service as always!

    rating07 Mar 2026

    Everything was good about RCD! As always as we actually part of loyal guest to this hotel. Nothing to complaint as all staff, facilities, and service were excellent!Special thank to Engineering Department staff and Reception Counter staff who helped us this morning 8 march (just within 15 minutes) as our daughter was accidentally locked the connecting door (room 1032) when she came in to our room (room 1033). We are sorry about that! You guys are excellent 👍🏻 Special thanks too to Housekeeping Team, lead by Mr Rosman (HOD) for making our rooms perfect as usual! Nothing to complaint as you always know our needs! Excellent 👍🏻 Special thanks to Mr Asri (F&B Manager) for assisting us for Iftar arrangement! Excellent as always!👍🏻 Nothing to worry when we are dealing with Mr Asri when it's related to F&B! Special thanks also to Mr Bell Man @ Conceige for the excellent service! So helpful! All d best guys! Aaron Tan, General Manager at Royale Chulan Damansara, responded to this review Dear AtierazThank you so much for your continued support and for taking the time to share such a detailed review with us. We’re truly honoured to have you as one of our loyal guests. We’re very glad everything went smoothly during your stay, and especially happy to hear that our Engineering and Reception teams were able to assist you promptly that morning. Your kind words for Mr Rosman and the Housekeeping team, Mr Asri for the Iftar arrangement, as well as our Bellman/Concierge team will be shared with them. They will be encouraged to know that their efforts made your stay more comfortable.We look forward to welcoming you and your family back again soon. All the best to you too!Warm regards,Aaron TanGeneral Manager

  • User:kevin_bki

    Trip type: Family

    Good service and efficient

    rating24 Feb 2026

    Very convenient hotel near The Curve. Thanks to Bazmeer and his team, efficient service. Supposed we stay for 2 days after that we extended 6 more days. We’ll ba back again Aaron Tan, General Manager at Royale Chulan Damansara, responded to this review Dear Kevin_bki,Thank you so much for your kind words! We’re really glad you enjoyed the convenience of our location and had a great experience with Bazmeer and the team. We truly appreciate your support and look forward to welcoming you back again soon!Warm Regards,Aaron TanGeneral Manager

  • User:Arif_Ibrahim68

    Trip type: Family

    Decent hotel in great location but poor customer service..

    rating22 Dec 2025

    Me and my family stayed here for 2 nites to attend a big family event nearby. The location is very strategic - easy access to main roads and highways. Also, just next to The Curve Mall which has many excellent restaurants and cafes. Ikea, KidZania and other interesting places are just walking distance.We booked directly way in advance and we felt the room rates is very reasonable.The rooms we stayed (4 rooms) are all decent although quite dated but still fully functional. My issues with this hotel are mostly related to its customer service. Firstly, we’re not sure whether this hotel has concierge services. It’s almost none existence when we were there. They are some people at the main entrance who wore security guard uniform. They did help us with our luggages when we first arrive but when we checked-out those guys with security uniform didn’t even bother to help with our luggages. Not sure whether they are security guards or the hotel concierge team.The front desk team is efficient but not exactly the friendliest we have dealt with. A simple smile would have made them looks more friendlier.The other area we’re not impressed was the services at the coffee house during the buffet breakfast. Granted that we were there during peak period with high occupancy rate but they should have been better prepared for the big crowd. The foods and drinks took way too long to be refilled. And whose “brilliant” idea to offer table-to-table personalised sandwich-making services during the peak period? Just make sure the basics are up to the mark first before offering this unnecessary fancy services. Aaron Tan, General Manager at Royale Chulan Damansara, responded to this review Dear Arif_Ibrahim68 Please accept our sincere apologise for the shortcomings you encountered, particularly regarding assistance at the entrance, front desk friendliness, and the breakfast experience during peak hours. Your feedback has been shared with the relevant teams to address these concerns and also to improve on our service consistency. On the other hand, we are pleased to know that you and your family appreciate our location, nearby attractions and our room rates. We truly value your comments and hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,Aaron TanGeneral Manager

  • User:ngengkiang

    Trip type: Business

    Spacious room but needed refurbishment

    rating12 Nov 2025

    Spacious room some hardware are hard to find eg wooden curtain, drinking water besides sink. Great location, walking distance to The Curve, IKEA.Rooms was old and needed refurbishment. TV was too small and signal not good. Image quality is bad. Broken clothes hanger in bathroom, shower head also leaking Aaron Tan, General Manager at Royale Chulan Damansara, responded to this review Dear Alex NgThank you for taking the time to share your detailed feedback with us. We are pleased to know that you found the room spacious and appreciated our convenient location within walking distance to The Curve and IKEA. Your positive comments on this are much appreciated.At the same time, we sincerely apologise for the shortcomings you experienced during your stay. We regret that certain room facilities did not meet your expectations, particularly the ageing condition of the room, the television size and signal quality, as well as the maintenance issues involving the clothes hanger and leaking shower head. Please rest assured that these matters have been highlighted to our engineering and housekeeping teams for rectification and closer inspection.Your feedback is very valuable to us, and it helps us identify areas that require improvement as we work towards enhancing our guest experience. We truly appreciate you bringing these issues to our attention and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,Aaron TanGeneral Manager

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