Ryokan Chic Hotel

Recent Reviews: 368

• User:Birol G

  Trip type: Couples

  Bribe for breakfast

  14 Aug 2025

  Unfortunately, today we encountered an unpleasant situation at Somerset Damansara, a place we usually choose and enjoy, and because of this, we are leaving the hotel with disappointment. The incident we experienced was both humiliating and far from professional. This morning, my wife and I went down for breakfast and had a fairly quick meal, leaving a few pieces of bread on our table afterward. While my wife went to the restroom and came back, she noticed an Indian family collecting food using containers. She asked me to get a container so we could take the remaining slices of bread from our table. I then spoke to the person at the entrance of Lafayette Restaurant who, after much insistence, reluctantly gave his name as Rachat. When I asked about the container, he refused as if I were committing a serious offense, saying, "You ate inside, so you can't take anything out." When I pointed out that others were filling their containers to the brim with food and fruits, he replied, "They didn’t eat, that’s why." The irony is that after filling their containers, that group had moved on to plates—meaning they were also eating inside. When I pressed further, the staff member Rachat demanded a 10 RM bribe from me. That was the last straw, and I refused his request, reminding him that we had already paid for the breakfast. This incident deeply upset us. We hope the management takes appropriate action. Shang , General Manager at Somerset Damansara Uptown Petaling Jaya, responded to this review Dear Birol,Greetings from Somerset Damansara Uptown Petaling Jaya!Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience at Somerset Damansara, and we sincerely apologize for the disappointment and distress it has caused you and your wife.Please be assured that what you described does not reflect the standards of professionalism, hospitality, and integrity that we uphold at our property. We take such matters very seriously and are already investigating this incident thoroughly, including the allegations of inappropriate conduct.We understand how upsetting this situation must have been, and we regret that it overshadowed what should have been an enjoyable stay. Rest assured, corrective measures will be taken, and our team will undergo further training to ensure clarity, consistency, and respect in service delivery.We deeply value your loyalty and the fact that you usually enjoy staying with us. It is our hope that you will allow us the opportunity to restore your confidence in Somerset Damansara Uptown Petaling Jaya.Warm regards,Jacky ShangOperations Manager

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• User:kcharmaine28

  Trip type: Solo travel

  Amazing and Comfortable Accommodation!

  10 Oct 2024

  First time staying in this serviced apartment which is a home away from home. The 1-bedroom premier apartment was a decent size with a large separate living and dining area and fully equipped kitchen. The rooms are very clean and serviced daily with other facilities i.e. outdoor pool, gym and self-service laundry. Beds are very comfortable. Staff members are always very helpful 24/7. The apartment building lobby is very secure too as it is on the 6th floor which means it is only limited to guests staying at this accommodation>Somerset Damansara is also linked to The Starling Mall next door and you will be spoilt for the choice food as there are quite a number of restaurants, a food court and a supermarket in the mall. There are also many food choices outside and around the Damansara Uptown area.As for transportation, there is the Starling Mall free shuttle which takes you to either the MRT and LRT stations and 1 Utama shopping mall.It is a convenient and comfortable place to stay and will definitely be my choice next time round. Wilson Low, General Manager at Somerset Damansara Uptown Petaling Jaya, responded to this review Dear Charmaine,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at Somerset Damansara Uptown Petaling Jaya, and that our 1-bedroom premier apartment felt like a home away from home. It's great to know that you found the apartment spacious, clean, and well-equipped. We're also pleased that you appreciated the convenience of our location, from being connected to The Starling Mall to having easy access to transportation.We’re especially happy to hear that our team provided you with helpful service and that you felt secure and comfortable throughout your stay. We look forward to welcoming you back on your next visit!Warm regards,Wilson LowResidence Manager

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• User:Sim F

  Trip type: Family

  Somerset Damansara Uptown; a great place to stay

  04 Sept 2024

  What can I say about Somerset Damansara Uptown? In 3 words: Delightful, relaxing, comfortable.The 2-bedrooms apartment which we stayed for 1 month, is spacious, well maintained with a good size kitchen and washing machine, and the bedding is firm enough for a restful night's sleep. The staff were all pleasant and polite, from Punes in Sales & Marketing, the Front Desk, the Breakfast team, Security, to the Cleaning staff like Dabal, made our stay all the more memorable. The facilities like the gym and the oasis of a short tree-lined walking track (which was amazingly cool) kept us healthy. Another big plus is the excellent location next to Starling Mall and many other surrounding eateries and shops nearby.We will certainly stay Somerset Damansara Uptown again! Thank you to all the staff. Sim & Seng. Wilson Low, General Manager at Somerset Damansara Uptown Petaling Jaya, responded to this review Dear Ms LimThank you for taking the time to share your stay experience at Somerset Damansara Uptown Petaling Jaya! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Our colleagues are dedicated to ensuring your stay with us is seamless and impeccable and each creating a memory. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Wilson LOW | Residence Manager Somerset Damansara Uptown Petaling Jaya

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• User:Rachimi

  Trip type: Business

  Nice hotel and comfortable

  27 Oct 2023

  Nice room hotel with a dry kitchen inside and very spacious room.Studio with living room and working desk, very comfortable and nice location near by shopping center as well.The shopping center connect with the hotel and very convenient.Pool is quite nice and have a nice view as well.Recommend hotel. Wilson Low, General Manager at Somerset Damansara Uptown Petaling Jaya, responded to this review Dear Rachimi,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. We truly appreciate your recommendation and hope to welcome you back in the near future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels!"Regard, Wilson Low| Residence Manager

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• User:229DC

  Trip type: Family

  Good hotel choice

  22 Jul 2023

  Great location attached to Starling Mall thus there are many convenient dining options and even a grocery. Spacious, clean rooms with comfortable beds. Kitchen is well stocked. Pool / gym facilities excellent. Would stay again. Wilson Low, General Manager at Somerset Damansara Uptown Petaling Jaya, responded to this review Dear 229DC,Thank you for your wonderful feedback! We are really delighted to hear that you enjoyed your stay with us. Our prime location near Starling Mall indeed offers a plethora of dining options and the convenience of a grocery store nearby. We are glad that you found our rooms to be spacious, clean, and equipped with comfortable beds. Our well-stocked kitchen is aimed at providing a homely feel for our guests.Moreover, we take pride in our excellent pool and gym facilities, as they are designed to ensure a relaxing and rejuvenating stay. Your kind words are truly appreciated, and we would be more than happy to welcome you back for another memorable stay in the future. Should you require any assistance or have any special requests during your next visit, please don't hesitate to reach out. Once again, thank you for choosing us, and we look forward to hosting you again soon!Regards,WilsonResidence Manager

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