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Seri Pacific Hotel

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Seri Pacific Hotel

locationKuala Lumpur, Kuala Lumpur

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About Seri Pacific HotelAbout Seri Pacific Hotel

Location

This hotel is located in Kuala Lumpur next door to the Putra World Trade Centre, Malaysia's premier convention complex. The Mall, one of the largest shopping complexes in South East Asia, is just across the road, a perfect stopover for souvenirs or shopping after business. The hotel is a pleasant 55-minute drive from Kuala Lumpur International Airport.

Facility

The hotel has a lift and features 554 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain just the right temperature. A balcony or terrace is among the standard amenities in the rooms. Rooms include a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Comfortable sun loungers are available on the terrace. For those who wish to stay active while on holiday, the hotel offers tennis. Sport and leisure facilities at the hotel include a gym, squash and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and hydrotherapy treatments. An entertainment programme and a dance club round out the entertainment options.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals. Alcoholic beverages are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Seri Pacific Hotel Amenities at Seri Pacific Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1057

Very Good

754

Average

284

Poor

109

Terrible

90

Recent Reviews: 2294

  • User:aprilnyeo

    Trip type: Business

    Hygiene disappointment

    rating11 Jun 2026

    Didn’t have expectations as we are aware is not a new establishment.There are no shampoo or shower gel in the bathrooms. The bath towels was placed on the bed when checked in. There is a LIVE cockroach crawling in it! I took videos but not able to upload the video. Seri Pacific Kl, Owner at Seri Pacific Hotel Kuala Lumpur, responded to this review Dear aprilnyeo,Greetings from Seri Pacific Hotel Kuala Lumpur,Thank you for taking the time to share your feedback following your recent stay with us.We sincerely regret to learn that your experience did not meet your expectations and would like to extend our heartfelt apologies for the shortcomings you encountered regarding the bathroom amenities and cleanliness.We are particularly concerned by the hygiene issues you described, as they are not reflective of the standards we strive to uphold. Please be assured that your comments have been shared with the relevant departments for immediate investigation and corrective action to prevent a recurrence.Guest comfort and cleanliness remain among our highest priorities, and we truly appreciate you bringing these matters to our attention. Feedback such as yours is invaluable in helping us improve our facilities and services.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much improved experience.

  • User:Curiosity53716875369

    Trip type: Family

    Good service but bad experience

    rating04 Jun 2026

    Cozy and peaceful experience even located in hectic busy city of Kuala Lumpur.. my booking seamlessly via online and warmly welcomed politely by the staff around, my room are clean and having a great night staying here, but the real downside is this hotel serving liquor during hi tea.. I am entitled with hi tea cannot bring over my kids together which made me need to alternatively having foods outside.. as majority of customers I seen during the trip were malay and muslims.. this is unacceptable! Serving liquor were not requirement to be a 5-star hotel! This is not your identity! A drunk guest may caused uncomfortable surrounding to your other customers! Guest welcomed by full attire of Malay identity with Baju Melayu & Baju Kurung..but serving alcohol??? Please be firm to your hotel’s image! You revenue will not increase by need to sell alcohol but it will with great hospitility and services provided experienced by your customer! Seri Pacific Kl, Owner at Seri Pacific Hotel Kuala Lumpur, responded to this review Dear Curiosity53716875369,Greetings from Seri Pacific Hotel Kuala Lumpur,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to hear that you enjoyed the comfort of the hotel, the cleanliness of the room, the peaceful atmosphere, and the warm hospitality provided by our team. It is also pleasing to know that your booking and arrival experience were smooth and enjoyable.At the same time, we appreciate your valuable feedback regarding the Club Lounge and the service of alcoholic beverages. We understand and respect that guests may have different preferences and expectations, particularly when travelling with family.As a hotel serving a diverse range of local and international guests, we continuously strive to provide a comfortable and welcoming environment for all. Your comments and suggestions have been noted and will be shared with the relevant management team for review and consideration.We value your feedback as it helps us better understand our guests’ expectations and continuously improve the overall guest experience.Thank you once again for your support, and we hope to have the opportunity to welcome you back in the future.Warm regards,The Management

  • User:Curious40310937056

    Trip type: Family

    Warm Hospitality and Superb Comfort

    rating22 May 2026

    Stayed at Seri Pacific Hotel Kuala Lumpur with my family and had a truly wonderful experience. From the moment we checked in, the staff were extremely warm, polite, and very attentive.A special thanks to the operator Ms.Ain as well for patiently answering all my questions so kindly and professionally. Their helpful attitude and excellent service truly made us feel comfortable throughout our stay.We stayed in Room 1108, and the room was clean, spacious, comfortable, and very well maintained with a lovely atmosphere perfect for a relaxing family stay.The breakfast spread was excellent with many delicious choices, and the quality of food was superb. Every part of our stay was smooth and enjoyable.A heartfelt thank you to the entire team for making our family getaway so memorable. Highly recommended and we will definitely return again! ⭐⭐⭐⭐⭐ Seri Pacific Kl, Owner at Seri Pacific Hotel Kuala Lumpur, responded to this review Dear Curious40310937056,Greetings from Seri Pacific Hotel Kuala Lumpur,Thank you for sharing such a wonderful review of your recent family stay with us. We are truly delighted to hear that you had a memorable and enjoyable experience throughout your visit.It is especially heartwarming to know that our team’s warm hospitality, attentiveness, and service made you and your family feel comfortable from the moment you arrived. Your special appreciation for Ms. Ain will certainly be shared with her, and we are pleased to know that her professionalism and helpfulness left a positive impression on your stay.We’re also delighted that you enjoyed the comfort and cleanliness of Room 1108, as well as the breakfast selection and overall dining experience.Your kind recommendation and support mean a lot to us. Thank you once again for choosing Seri Pacific Hotel Kuala Lumpur, and we truly look forward to welcoming you and your family back again soon.Warm regards,The Management

  • User:Sherpa48473077941

    Trip type: Friends getaway

    Good hotel

    rating11 May 2026

    Hotel with friendly amospere Seri Pacific Kl, Owner at Seri Pacific Hotel Kuala Lumpur, responded to this review Dear Sherpa48473077941,Greetings from Seri Pacific Hotel Kuala Lumpur,Thank you for your kind feedback. We’re delighted to hear that you enjoyed the friendly atmosphere during your stay with us.We truly appreciate your support and look forward to welcoming you back again soon.Warm regards,The Management

  • User:Sesami Haomaru N

    Trip type: Business

    The staff not so friendly

    rating08 May 2026

    I here, i think its theier peak hour. Staff not really like talk or tell. Keep wanting u to leave, leave on time or penalty half day room price etc. Service not good Seri Pacific Kl, Owner at Seri Pacific Hotel Kuala Lumpur, responded to this review Dear sesamihaomarun,Greetings from Seri Pacific Hotel Kuala Lumpur,Thank you for sharing your feedback. We sincerely apologize that your experience with our service did not meet your expectations.We regret if our communication regarding check out timing and hotel policies came across as unfriendly or unwelcoming, especially during a busy period. This is certainly not the level of hospitality we strive to provide.Your comments have been shared with the relevant team for review and improvement to ensure a more pleasant and guest friendly experience moving forward.Thank you for bringing this matter to our attention.Warm regards,The Management

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