Smart Hotel Shah Alam

Recent Reviews: 387

• User:luccapaivs

  Trip type: Couples

  Positives but negatives are surprising!

  27 Sept 2021

  The staff are very attentive and respectful, the room has good facilities, and access to the rooms is easy and affordable. However, the parking lot is confusing, the sheets were not completely clean, and there was no bed-size blanket in the room (for two people). A point of attention for the management is to supervise the cleanliness of the rooms and the sizes of blankets!The hotel's breakfast meets expectations, and the leisure area just as well!

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• User:BonitoBonita

  Trip type:

  Não tão bom para crianças, bar/restaurante é absurdamente caro (English below)

  31 Dec 2020

  (English below.) Esse hotel chama os quartos "apartamentos", mas não são. "Apartamento" implica um nîvel de autonomidade, mas isso é meramente um hotel barato. Se viajar com crianças, toda comidinha delas vai estragar porque nem tem geladeira direito - meramente adega de vinho, de 12ºC. Falta microonda e maquina de café, que é padrão internacional. Uma pia de lava-louça não transforma um quarto de um hotel budget para um apartamento, gente! Se pedir gelo, o bar/restaurante terceralizado vai te cobrar R$ 16,50, que é 10% da diara do quarto (paguei R$165). Todos hoteis to mundo tem uma máquina para gelo gratis. Os funcionários da noite são totalmente sobrecarregados, mas bastante simpáticos. Embora, os gerentes podem ser bem hostils e de cabeça dura, insistindo nas "politicas da impresa". Eles preferem brigar sobre detalhes em vez de dar um bom serviço. Em fim, um hotel budget da classe "Ibis", bem limpo, funciona para pessoas sem ciranças, mas não são "suites". A atitude dos gerentes nem dá vontage para voltar.This hotel calls its rooms "apartments", but just adding a kitchen sink doesn't turn a hotel room into an apartment. There is not even a functional fridge, just a wine cooler that chills your beverages to 50ºF or so. If you bring special food or fruit prepared for your kids, everything will spoil overnight. No microwave, no coffee maker, so you need to depend on the super expensive room service for everything. So the "Suites" name is untrue, no way to sugar coat it. There isn't even a free ice machine to be found anywhere, so just a bucket of ice costs R$16,50 by way of room service, which is 10% of the price we paid for a night! When reminded that they are falling short of international standards, the management prefers to argue and bicker and "be right at all cost" instead of scooping a bucket of ice for free and create good will. At night the hotel is understaffed, but the one employee who holds it all together is trying really hard to make everyone happy. The breakfast is opulent, the place is very clean, but overall forcing the outsourced bar/restaurant on the guest for every little thing, is annoying. If you travel with kids, and expect some autonomy in your "suite", so you can at least keep some food cold and heat it up in a microwave, and coffee up in the morning without schlepping downstairs with the kids, you will not get that here. It's an ok budget hotel of "Ibis" or "Motel 6" quality, but nothing more. And the deceptive "Suites" name and the management's argumentativeness really doesn't make me want to come back. Hudson Andrade, Gerente geral at San Diego Suites Pampulha, responded to this review Prezada Hóspede,Agradecemos por avaliar a sua hospedagem. É também através do feedback dos nossos hóspedes que buscamos a melhoria contínua dos processos. Estamos atentos as suas ponderações.Atenciosamente,Equipe San Diego

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• User:lfparaujo

  Trip type: Family

  Boa localização serviço já nem tanto

  03 Oct 2019

  A localização é maravilhosa mas o serviço não é muito bom, funcionários parecem que não estão muito ligando se você tem ou não um problema. Não fazem questão de resolver um simples problema de WiFi, onde no quarto 43 não pega muito bem. De resto é muito bom como piscina e restaurante. ____Location is wonderful but the service not too much, employees seem they really don't care helping if you have any issue or no. I had an issue with WiFi and they simply ignored me and didn't say anything or either tried give me another option to solve this, room 43 is where I am. But the rest of the hotel is good like the swimming pool and restaurant. Hudsonagc, Gerente geral at San Diego Suites Pampulha, responded to this review Prezado Hóspede,Agradecemos por avaliar a sua hospedagem. Informamos que através de treinamentos contínuos buscamos aprimorar a cada dia os processos internos. Atenciosamente,Hudson AndradeGerente Geral

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• User:Daniel C

  Trip type: Family

  Great Hotel

  04 Sept 2019

  We stayed here last summer and had s really good time. The staff is super friendly and the hotel is very clean. Location is ideal in the heart of it all. The pool is s por of fun too. You can’t beat the value. We will be back.

• User:Y8670GSjoef

  Trip type: Family

  Favorite Place to Stay

  04 Sept 2019

  This is the best place to stay. Clean rooms. Great food. Friendly staff. True value. We stayed here last year and I actually look forward to staying here. This will become your favorite place to stay. You will really feel like home here.