St. Giles Mid Valley Kuala Lumpur

Recent Reviews: 1522

• User:Ling101028

  Trip type: Couples

  I was stupid: paid a 6 stars price for a 4 stars (or below) hotel..

  26 Mar 2026

  I booked a one bedroom suite with access to the “lounge”. Upon check in, we checked out the “lounge”. It’s nothing like those lounges we experienced in any 5 stars hotel. There was a jar with some cheap biscuits and crackers which didn’t look fresh and clean. A fridge has a few pieces of cake that again didn’t look safe for me to try. I am very particular about food hygiene, especially with cream. The coffee from the machine was bad and there wasn’t any other drink in the lounge. It’s seriously worse than my office pantry! The room was big but really felt like 4 stars or below. The hotel has a restaurant and wine bar called Sage. On the evening of our check in, we went to visit at around 6pm. The door was locked. We thought we were at the wrong entrance. We asked the reception the next evening around 9pm if the wine bar was closed. They said it’s operating till 11pm nightly. We went to check again and the doors were again locked. We went back to the reception and they called the restaurant. They found out that the restaurant was closed because there was no customer that evening. So the restaurant was actually closed the evening before too. What a joke! If the management decided not to open the restaurant for business, announce it! Do not say that you have a restaurant in your hotel. How could a restaurant in a hotel just decide to close the doors at any hour it wanted?I totally regretted paying MYR 600+ per night for this one bedroom suite here . I was stupid. I hope you won’t be! Marketing Commu... M, at St. Giles Mid Valley Kuala Lumpur, responded to this review Dear Valued Guest,​Thank you for your valuable review. We are thrilled to hear that you found our geographical location next to the Mega mall to be superb and that the spacious nature of our one-bedroom suite was noted, though we sincerely regret that other aspects of your stay did not meet the high standards we strive to maintain.​We have noted your feedback regarding the lounge offerings and the perceived value of your experience. We sincerely apologize for not fully meeting your expectations for food variety and hygiene standards in our lounge area; please be assured that we are looking into these refreshments and pantry services immediately. Furthermore, we deeply regret the frustration caused by the unexpected closure of Sage. It is certainly not our standard practice for outlets to close without prior notice to our guests, and we are addressing this lack of communication with our team to ensure our operating hours are strictly adhered to and clearly communicated.​Your feedback is very valuable to us as it helps us identify areas for improvement. We truly hope to have the pleasure of welcoming you back to the hotel again soon for a significantly improved experience.​Best RegardsThe Management

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• User:sawbear1608

  Trip type: Friends getaway

  A Right Choice!

  24 Feb 2026

  Going through many options available in KL, I decided to book St Giles Garden Residences for 2 nights. Have always wanted to try this accommodation and finally decided to do it!Check in was on the 7th level and staff was efficient and friendly. Was given a unit on the 27th floor. To me, the 1-bedroom unit was huge! Spacious living room and bedroom, separate toilet and shower area with bathtub, and a small kitchen area with a bar counter.The unit was clean and tidy, and the 2 nights' stay was cozy and comfy.The Garden Residences is connected to The Garden Mall and also Mid Valley MegaMall with lots of shops and eateries! Also, easy access to the LRT/MRT as well.Usually, I would stay at other parts of KL. Glad I made the right choice to stay at Mid Valley this time! Already looking forward to my next trip, staying here again! Marketing Communication Manager, Owner at St. Giles Mid Valley Kuala Lumpur, responded to this review Dear sawbear1608,Thank you so much for choosing to stay with us! It’s wonderful to hear that after considering many options in KL, your first experience at St. Giles Garden Residences was such a success.We are thrilled that you enjoyed the spaciousness of our 1-bedroom units and found our location at Mid Valley so convenient for your shopping and transit needs. Our team works hard to provide efficient service, and your kind words about our staff on Level 7 will certainly be shared with them.We can’t wait to welcome you back for your next trip to Kuala Lumpur!Warm regards,The Management

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• User:Jesse W

  Trip type: Family

  Great staff, quiet and clean hotel.

  27 Jan 2026

  It's in a great location next to upmarket Garden Mall & everyday Megamall where you can shop till you drop. The two bedroom apartment that we stayed was clean, quiet and well serviced. While the lobby is on the ground floor, reception and a lounge are on the 7th floor. The staff were outstanding, friendly and helpful. For us, that was a bonus especially the cleaning staff. Unfortunately while we were there, the pool was closed for renovation and the gym was almost non-existent with its equipment relocated to two spots with the weights in really a difficult to find spot needing to walk though an almost deserted car park on the 6th floor. I feel it is unsafe for women and need to be relocated. Other than that, we can recommend this hotel unreservedly. Marcom Manager, Owner at St. Giles Mid Valley Kuala Lumpur, responded to this review Dear Valued Guest,Thank you for your valuable review. We are thrilled to hear that you found our location next to the malls to be superb and that our friendly staff and the cleanliness of our two-bedroom apartment were a fantastic encouragement to our team. It is a pleasure to know that our housekeeping team, in particular, made your stay even more enjoyable.We have noted your feedback regarding the gym and pool facilities and sincerely apologize for not fully meeting your expectations during the renovation period. We take your concerns regarding the temporary gym location and guest safety very seriously. Your feedback is very valuable to us and has been shared with our management team for immediate review.We truly hope to have the pleasure of welcoming you back to the hotel again soon once our enhancements are complete.Best Regards,The Management

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• User:Jellytree

  Trip type: Family

  A big comfortable apartment

  20 Jan 2026

  We stayed in a 2 bedroom apartment which was really modern and big. Beds were comfortable and apartment was relatively quiet apart from air conditioning unit humming from outside. There are shared washing machines and dryers located on each floor. Access to the shopping centres was very convenient. The resident lounge was nice apart from guests who were doing loud video business calls when I am trying to enjoy peace and quiet over a coffee. Surely, they can use headphones for the comfort of other patrons. Unfortunately, there is a lack of crockery, pans and pots in the kitchen. You can only really use the microwave for reheating. There weren’t even bowls in the cupboard to use for breakfast cereal which I found strange.Sadly, we were not informed of pool closure prior to arrival. This was disappointing for us as we normally use it regularly. The entire 5th floor where the pool and gym was situated was closed to elevator access from the hotel. The gym is open but you have to go through the shopping centre and enter through another lift. We did end up arranging pool access at their sister hotel- St Gile Boulevard, which was around an 8 min walk through the shopping centre. We enjoyed and appreciated the access but it was just inconvenient especially because we need to get changed out of our swimmers before heading back to our room.Overall, it was a nice stay and hopefully we will return once refurbishment of the pool is complete. The Gardens Hotel Management, Marketing at St. Giles Mid Valley Kuala Lumpur, responded to this review Dear Jellytree,Thank you for your detailed feedback. We are pleased you enjoyed the space and comfort of our 2-bedroom apartments, as well as our convenient location near the shopping centers.We sincerely apologize for the lack of kitchenware in your unit and for the disruption caused by others guest video calls in the residence lounge; we will look into providing better signage to ensure the lounge remains a quiet space for all. We also regret that the pool closure and the trek to the gym caused an inconvenience during your stay. We are glad you were able to utilize the pool at our sister property, St Giles Boulevard, though we understand the transit back and forth is less than ideal.Your comments regarding the kitchen inventory and the air conditioning hum have been noted for immediate review. We look forward to welcoming you back once our pool refurbishment is complete for a much more seamless experience.Best regards,The Management

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• User:Ross K

  Trip type: Couples

  Quiet excellence

  22 Oct 2025

  We had a wonderful stay at St Giles Residences this week.The room was spectacular - very clean, spacious, modern facilities and great views.The staff have all been excellent too - very polite, courteous, helpful with advice and directions and patient with my stumbling Bahasa Malay.There are some nice touches too like the very comfortable lounge for guests.Add in a great location at MidValley and we will definitely come again. The Gardens Hotel , Marketing at St. Giles Mid Valley Kuala Lumpur, responded to this review Dear Ross K,Thank you so much for taking the time to share such a spectacular review of your recent stay at St Giles Gardens Residences!We are absolutely thrilled to hear that you found your room to be clean, spacious, and modern with great views. Your kind words about our team are especially appreciated; we pride ourselves on delivering courteous, helpful, and patient service. We will certainly pass your compliments on to the entire staff.We're also glad you enjoyed the comforts of the guest lounge and our excellent location at Mid Valley.We can't wait to welcome you back again soon!Warm regards,The Management

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