Step Inn Guesthouse

Recent Reviews: 463

• User:Gregdundee

  Trip type: Couples

  Great budget backpacker hostel in ideal location

  12 May 2023

  The Step Inn Guesthouse is a perfect example of a budget hostel done properly. It’s very cheap but it’s comfortable and there’s plenty of space within the dorm. The hostel also has a lovely team of friendly, helpful staff as well as a nice social vibe. The only real negative point is the facilities aren’t the best, but again it’s a budget backpacker hostel so you have to take that into account. The location is also perfect with Jalan Alor just a short walk away, and loads of other attractions within walking distance.

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• User:smike572

  Trip type:

  Simple, nice and clean

  10 Mar 2020

  We booked 3 nights here and then we ended up staying for a whole week here, the staff is the highlight of this place, the manger is very informative and helped us with lots of tips about the city.We booked a double AC room, our room was pretty big very comfy bed and lots of space to keep our bags, AC worked fine.Showers/toilets are nice and clean and we never had to wait for the shower because they have showers on every floor.Recommended to backpackers.

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• User:Johnbach1460

  Trip type:

  Everything is perfect

  04 Sept 2019

  Wonderful staff, everyone was so helpful and polite, we had some issues with our bed sheets they changed them immediately, they gave us a free map on arrival with lots of city tips, all in all we had a very nice time here.

• User:Satish v

  Trip type: Solo travel

  Discriminatery rude behaviour of manager malik

  30 Aug 2019

  Beds are not at all good,Except that remaining are fine. But I have given low rating because When I informed manager Malik about geyser not working then he replied in a rude way stating "shall I refund your money so that you can go to other hotel" I was shocked with his answer. After observation I understood that he doesn't like Indians and he shows discrimination among Indians and whites. Very careless towards indians. Are they getting business only from whites?? This hotel is overrated. We can get good hotels at the same rate in the same area. Step Inn G, Manager at Step Inn Guest House, responded to this review Hi Venkata Varanasi,Thank you for your feedback, first of all you did not informed me about the geyser, you were harassing our new girl staff about it, when she told you that it will be fixed soon you just kept going about it and then I have to jumped in to tell you that calm down and if you are not happy you can stay somewhere else, we don't like rude guests doesn't matter where they from, you behavior was very rude towards our staff and other guests in your dorm and there were other Indians in your dorm and they didn't liked you either.Its a backpacker hostel and we have guests from around the world and we respect everyone here.If some guest is rude we are happy to ask them to leave.No need to play the race card when you know there were other guests here from your country and every one was happy here.All the best for your journey ahead.

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• User:samaaron123

  Trip type: Solo travel

  Best hostel i've stayed in Malaysia

  03 Aug 2019

  One of my friend recommended this hostel and i booked 1 night and after the nice experience I extended for 4 nights, when I arrived the building looks a bit old from outside but the rooms are recently renovated and the beds are comfy. Staff is very friendly and helpful and they give lots of nice tips about the city. Manager Malik is very helpful and he provided lots of info about where to go in Malaysia and how to get there. I met really nice fellow backpackers and it was a great experience all in all.Dorm prices are very cheap and this place also have cooking facilities.Recommended.

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