Sunway Pyramid Hotel

Name: Sunway Pyramid Hotel
Address: Persiaran Lagoon, Kuala Lumpur, malaysia
Telephone: 0204 505 9777
Rating: 4.1

kuala lumpur, malaysia

About Sunway Pyramid Hotel

location

The hotel is situated in the heart of the 800-acre "Resort-in-the-City" landmark of Sunway Lagoon Resort, located a mere 25 minutes from Kuala Lumpur city centre and just 35 minutes from Kuala Lumpur International Airport. The hotel is well served by an extensive network of expressways and rapid rail systems.

facility

The complex has a lift and features 764 rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Parking facilities available to guests include a garage (for a fee) and a car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning ensures that rooms maintain just the right temperature. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The hotel has family rooms and non-smoking rooms.

sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Comfortable sun loungers are available on the terrace. There is a poolside snack bar as well. For those who wish to stay active while on holiday, the hotel offers tennis. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, bowling, squash and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, massage treatments and a solarium. Children are well looked after in the kids' club.

meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. A delicious breakfast is an excellent reason to rise and shine. At lunch and dinner, guests can order dishes à la carte or choose a set menu. Staff are also happy to provide children's meals.

Amenities at Sunway Pyramid Hotel

Facilities (8)

Air conditioning24-hour receptionConference RoomRoom ServiceElevator/ LiftParkingSmoking roomsWifi

General Services (2)

Luggage storageMultilingual Staff

Hotel Type (1)

Family-friendly Hotel

Meals (5)

Breakfast BuffetBreakfast ServedContinental BreakfastCafeRestaurant

Room Facilities (4)

FridgeSafeTVRoom service

Security (2)

Fire extinguishersSecurity Guard

Sport/Entertainment (2)

Outdoor Pool(s)Events

Location

Outskirt Hotels, Kuala Lumpur, Malaysia

Persiaran Lagoon

Check-in from 3:00 PM · Check-out by 12:00 PM

Outskirt Hotels, Kuala Lumpur, Malaysia

Persiaran Lagoon

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.1

Very Good

2837 reviews

Value
Rooms
Cleanliness
Service

Excellent1316
Very Good850
Average402
Poor139
Terrible130

Recent Reviews: 2837

User: SAW K
Trip type: Solo travel
Sunway pyramid Hotel
i solo travelling, reception asyuwini and Danial was a wonderful host friendly helpful and easy to communicate. Everything was smooth and pleasant highly recommended, Thanks for danial for help me Shanta Vijay, Guest Services / Front Office at Sunway Pyramid Hotel, responded to this review Dear 526sawk,Thank you very much for sharing your wonderful feedback with us!We are delighted to hear th… i solo travelling, reception asyuwini and Danial was a wonderful host friendly helpful and easy to communicate. Everything was smooth and pleasant highly recommended, Thanks for danial for help me Shanta Vijay, Guest Services / Front Office at Sunway Pyrami…
User: Travel20423950648
Trip type: Family
Like it
Good services and everything is good! Shanta Vijay, Guest Services / Front Office at Sunway Pyramid Hotel, responded to this review Dear Travel20423950648,Thank you very much for your kind feedback!We are delighted to hear that you enjoyed your stay and were pleased with the service provided by our team. Your positive comments are greatly appreciated and encourage us to continue delivering ex… Good services and everything is good! Shanta Vijay, Guest Services / Front Office at Sunway Pyramid Hotel, responded to this review Dear Travel20423950648,Thank you very much for your kind feedback!We are delighted to hear that you enjoyed your stay and w…
User: serenehor
Trip type: Family
A Service Recovery Promise Honoured Even After 3 Years!
Our recent stay at Sunway Pyramid Hotel was particularly meaningful because of the exceptional service recovery provided by the hotel.Three years ago, we had a stay that unfortunately did not go as pleasantly as we had hoped. However, the hotel took steps to address the situation and offered us a service recovery. What truly impressed us was that three years later, they still honoured their commit… Our recent stay at Sunway Pyramid Hotel was particularly meaningful because of the exceptional service recovery provided by the hotel.Three years ago, we had a stay that unfortunately did not go as pleasantly as we had hoped. However, the hotel took steps to a…
User: Azoz4321
Trip type: Family
Good experience
Prasanth and Danial was a worderful host friendly helpful and easy to communicate .with Everything was smooth and pleasant highly recommended! Shanta Vijay, Guest Services / Front Office at Sunway Pyramid Hotel, responded to this review Dear Azoz4321,Thank you very much for sharing your wonderful feedback with us!We are delighted to hear that you had a smooth and pleasant experience during yo… Prasanth and Danial was a worderful host friendly helpful and easy to communicate .with Everything was smooth and pleasant highly recommended! Shanta Vijay, Guest Services / Front Office at Sunway Pyramid Hotel, responded to this review Dear Azoz4321,Than…
User: Majed A
Trip type: Family
A++
If you're traveling with kids, this is the place to stay. Our room was clean and lovely, but the incredible hospitality really set it apart—especially from Mr. Edmar and Mr. Prashant. They truly made our visit wonderful! Shanta Vijay, Guest Services / Front Office at Sunway Pyramid Hotel, responded to this review Dear majedaR4810HF,Thank you very much for your wonderful A++ review!We are deli… If you're traveling with kids, this is the place to stay. Our room was clean and lovely, but the incredible hospitality really set it apart—especially from Mr. Edmar and Mr. Prashant. They truly made our visit wonderful! Shanta Vijay, Guest Services / Front…

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