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The Ritz-Carlton Kuala Lumpur

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The Ritz-Carlton Kuala Lumpur

locationKuala Lumpur, Kuala Lumpur

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About The Ritz-Carlton Kuala LumpurAbout The Ritz-Carlton Kuala Lumpur

Location

This city hotel is located near Bintang Walk, Kuala Lumpur's upscale and trendy business and entertainment hub. The Central Market, China Town and the Petronas Twin Towers are all nearby.

Facility

The hotel has a lift and features 250 rooms. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a living room, a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed, a king-size bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a TV, an alarm clock and WiFi are provided as well. Guests can take advantage of the nightly turndown service. Slippers and the daily newspaper provide additional comfort in the rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Parasols on the terrace are also available. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and tennis are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club and live music.

Meals

Dining facilities include a restaurant, a café and a bar. A delicious breakfast guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte, or a set menu. Staff are also happy to provide children's meals.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at The Ritz-Carlton Kuala Lumpur Amenities at The Ritz-Carlton Kuala Lumpur

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Foyer

    • -

      Games room

    • -

      Garage

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      Hotel Safe

    • -

      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

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      Contactless payment

    • -

      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

    • -

      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Evening Buffet

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      Lunch Buffet

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      Set menu dinner

    • -

      Set menu lunch

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Children's Pool

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      Gym

    • -

      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sauna

    • -

      Steam bath

    • -

      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

1540

Very Good

331

Average

175

Poor

79

Terrible

86

Recent Reviews: 2210

  • User:TukTuk180

    Trip type: Couples

    A let down....

    rating19 Nov 2025

    Checked out early - we had high expectations given the RC brand but were left disappointed. The hotel is old and tired, and beds very hard and uncomfortable although the hotel did bring a mattress...

  • User:GreenLightStar

    Trip type:

    We had such a wonderful stay.

    rating09 Nov 2025

    The hotel itself is lovely with a good location. The staff is very helpful and friendly. Rooms are spacious and well furnished. The bathroom is luxury.

  • User:Camper67414680866

    Trip type:

    Great trip

    rating02 Nov 2025

    MASUM Bellman Thank you so much for being so kind and having such a wonderful time I'm looking forward to coming again next time

  • User:BrianDono

    Trip type:

    Nothing was too much trouble

    rating19 Oct 2025

    Great experience with the service we received from the bell man, Masum. Nothing was too much trouble for him to make our visit enjoyable.

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