The Saujana Hotel Kuala Lumpur

Recent Reviews: 738

• User:kpadfi612044

  Trip type:

  what a difference

  14 Jun 2026

  This was our second visit to the hotel in a month It was like a different hotel.Frist time we had a excusive room on the far side of the hotel it was 4 and 5 star in everything.The second time it was a different hotel we by mistake booked the standard room we asked to pay the extra but was told it was not available .Apart from the room the staff were not professional at times ignoring us and on one occasion we had to wait nearly 20 min to get a coffee and then it took two or three turns to get it right.The Chinese restaurant was bad service and over priced. We had a soft shell crab as one dish and it consisted of one small claw with fruit.We were looking forward to our return stay but were very disappointed > The standard went from 5 stars to 3 stars.

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• User:syafarizal

  Trip type: Couples

  Nice Stay, but Pool Safety and Maintenance Need Improvement

  13 Jun 2026

  We checked in on 13 June as a couple and stayed in Room 2122. I liked the room as it faces the swimming pool, and overall the hotel is good.However, I was disappointed that there was no lifeguard or pool attendant present during our first day at the pool. Although my wife and I are both confident swimmers and had no issue using the pool, it still felt unsafe without supervision, as accidents can happen even to experienced swimmers.I also noticed an adult guest entering the children’s shallow pool area without registering and wearing undergarments, which in my opinion is not appropriate due to hygiene concerns.The pool operating hours (7am–7pm) also feel too short. Extending them to 9pm or 10pm, like many other hotels, would be more practical and help reduce crowding during peak hours.On the second day, a pool attendant was present, but we felt uncomfortable when cleaning staff stood at the poolside with equipment while we were still swimming. Pool cleaning should ideally be done before opening or after closing, with only minor maintenance during operating hours.Additionally, the hotel should repair the roads in the parking area as there are severe potholes. This gives a poor impression and affects the overall image of the hotel.Overall, it is a nice hotel, but improvements in pool supervision, timing, and basic maintenance would significantly enhance the guest experience.

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• User:IceloveC

  Trip type:

  Disappointing service and major check-in delays, though room quality and breakfast were excellent.

  09 Jun 2026

  1. Frustrating Check-In & Room Key GlitchesThe check-in process was incredibly slow. To make matters worse, there is a recurring issue with the room key cards. I noticed multiple guests returning to the reception because their cards failed, and unfortunately, the same thing happened to us twice. We were locked out once around 5 PM and again after coming back from hanging out. Having to wait for front desk assistance from the main entrance just to get into our own room was completely unacceptable.2. Lack of Signage & Poor Queue Management for Club GuestsThere are no clear signs or indicators at the main entrance directing "Club Room" guests to their dedicated check-in area. I ended up queuing at the main reception counter for 50 minutes in a super hot and stuffy environment, only to be told at the front of the line that I should have checked in at the back. This information should be clearly signposted at the entrance to save guests time and frustration. Furthermore, essential information regarding breakfast locations, timings, and facility bookings (like the tennis courts) was never proactively shared during check-in; we had to find out by asking ourselves later on.3. Conflicting & Rude Security/Parking DirectionsThe main entrance desk directed us to the Club privilege parking at the back. Finding it full, we asked the security guard at the Club entrance for help. He rudely told us to just drive all the way back to the normal parking lot. When I pointed out that reception had just sent us here and that it was far, he completely brushed us off. We ended up parking on the roadside out of exhaustion. When we raised this to the Club front desk, the Head of Security informed us that the guard outside "didn't know what he was talking about" and that there was actually plenty of hidden parking available in a small lane nearby. The hotel desperately needs to train its frontline security staff—they are the first point of contact and should not be giving out incorrect, lazy advice.4. Room Noise Issues (Room 405)While the room itself was spacious and clean, the window in Room 405 could not close tightly. This meant we were subjected to a lot of outside noise, especially in the morning when the sound of children playing in the pool woke us up. Management needs to inspect and fix the window seal for this room.5. The Positives: Room & DiningOn a positive note, the room was big and immaculate. The highlights of our stay were definitely the in-room breakfast The Saujana Hotel KL Kuala Lumpur, Marketing at The Saujana Hotel Kuala Lumpur, responded to this review Dear Valued Guest,Warm greetings from The Saujana Hotel Kuala Lumpur.Firstly, thank you very much for taking the time to share such a detailed review following your recent stay with us. Whilst we are pleased to know there were aspects of your visit that you enjoyed, particularly the comfort of the room and dining experience, we are genuinely sorry to learn that several service shortcomings had negatively impacted your overall stay.Please allow us to extend our sincerest apologies for the inconvenience and frustration experienced, particularly surrounding your arrival and check-in journey.We deeply regret the prolonged waiting time during check-in and the confusion surrounding the Club Room arrival experience. Your feedback regarding the lack of visible signage and clearer guidance to the dedicated Club reception area is both fair and valuable. We fully understand how frustrating it must have been to queue for an extended period in an uncomfortable environment, only to later discover there was a separate check-in location available. Please be assured that this has been highlighted to the relevant team for immediate review to improve guest wayfinding and arrival communication moving forward.We are equally concerned to learn of the inconvenience caused by the room key card malfunction, particularly having to experience repeated lock-out situations during your stay. This is certainly not reflective of the seamless experience we aim to deliver, and our Engineering and Front Office teams have been informed to review the matter thoroughly.Further to this, we are genuinely disappointed to read of your encounter regarding the parking assistance and security interaction. Kindly accept our sincere apologies should the communication extended have fallen short of the professionalism, attentiveness and hospitality expected. We fully agree that frontline associates play an important role in shaping first impressions, and your feedback has been shared with the relevant department for immediate coaching and reinforcement to ensure clearer, more courteous guest assistance moving forward.We also regret to learn of the disturbance experienced in Room 405, particularly with the window seal and external noise affecting your rest. Please rest assured that our Engineering Team has been informed to inspect and rectify the matter accordingly.At the same time, we are truly grateful for your kind recognition of the positives experienced during your stay. It is wonderful to know that you found the room spacious, clean and comfortable, and that the in-room breakfast experience stood out as one of the highlights of your visit. Such encouraging feedback means a great deal to our team.At The Saujana Hotel Kuala Lumpur, we genuinely value feedback such as yours as it allows us to identify areas requiring immediate attention and continue improving the overall guest journey.Whilst we regret the inconveniences encountered on this occasion, we sincerely hope there may be an opportunity to welcome you back again in the future, allowing us the chance to provide a far more seamless and memorable Saujana experience reflective of the standards we strive to uphold.Warm regards,Jasmine Ong LiGeneral ManagerThe Saujana Hotel Kuala Lumpur

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• User:jasminsyuhadas

  Trip type: Family

  A peaceful stay

  31 May 2026

  This was actually my first experienced stayed here and we love it especially my 5 years old son. Used to have lunch and dinner at their japanese restaurant and iftar ramadhan. The foods were amazing. Booked via the hotel and we got a good price. Executive room with bathtub,breakfast for 2 and late checked out. We were here for our son’s birthday so the housekeeping team did some deco to my son. He loved it so much and so excited about it. We slept well but i just noticed that one of my pillow smell saliva so i just use another one. Did not lodge any complaint because other pillows were comfortable and smell good. I did not want this to spoil my mood but i hope in future this can be prevented. Breakfast was okay,nothing fancy and the spread was not so much. But the taste is still acceptable. Overall,will come back for sure. The Saujana Hotel KL Kuala Lumpur, Marketing at The Saujana Hotel Kuala Lumpur, responded to this review Dear Valued Guest,Warm greetings from The Saujana Hotel Kuala Lumpur.Firstly, thank you very much for taking the time to share your thoughtful review following your recent stay with us. We are truly delighted to know that your first experience at The Saujana Hotel Kuala Lumpur was a peaceful and enjoyable one for both you and your family — especially your little son on such a meaningful occasion.It brings us great joy to learn that he enjoyed his birthday celebration and that the special room decoration prepared by our Housekeeping Team made the experience even more memorable. We will certainly share your kind compliments with the team, who will be delighted to know their thoughtful gesture brought so much excitement and happiness to your son.We are equally pleased to know that you have enjoyed your dining experiences at Kogetsu Japanese Restaurant and during Ramadhan Iftar, and that the food has consistently left a positive impression on you. It is also wonderful to hear that you found value in your stay package and enjoyed the comfort of the Executive Room.At the same time, please allow us to sincerely thank you for sharing your honest feedback regarding the pillow condition. We are truly sorry to learn that one of the pillows did not meet the standards of freshness and comfort expected during your stay. Whilst we appreciate your understanding and graciousness in not allowing this to affect your overall experience, please rest assured that your feedback has been shared with our Housekeeping Team for immediate attention and reinforcement of quality checks, to ensure greater consistency moving forward.We also appreciate your comments regarding breakfast. Whilst we are pleased to know the taste was acceptable, we certainly value your observations on the variety offered, as feedback such as yours helps us continuously review and enhance the overall guest dining experience.Most importantly, we are truly grateful to know that despite the few shortcomings, you and your family had an enjoyable stay and that you intend to return. That means a great deal to us.We look forward to warmly welcoming you and your family back again soon — perhaps for another memorable family getaway with your little one.Warm regards,Jasmine Ong LiGeneral ManagerThe Saujana Hotel Kuala Lumpur

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• User:NG s

  Trip type: Family

  Excellent stay at Saujana hotel KL

  21 May 2026

  Much appreciated — we had an amazing stay for the special occasion celebrating my mum’s belated Mother’s Day at Saujana Hotel.Special thanks to the housekeeping team, especially Zurina, Weena, Siti, Hakimi, Shida, and Sufi, for the beautiful room decoration. It really made our stay extra memorable.Overall, the experience was great, and we also received an early check-in from the club reception staff. Unfortunately, I didn’t manage to get his name as he wasn’t wearing a name tag during check-in.There’s just one point I would like to highlight during evening cocktails time. The staff changed to a different white wine without informing us and almost refilled the same wine glass with a different brand of wine. Luckily, my mum noticed it and informed the staff to change to a new glass for the different wine brand, even though it was still white wine.Other than that, the overall experience was excellent. Thank you, Saujana Hotel KL. The Saujana Hotel KL Kuala Lumpur, Marketing at The Saujana Hotel Kuala Lumpur, responded to this review Dear Valued Guest,Warm greetings from The Saujana Hotel Kuala Lumpur.Thank you very much for taking the time to share your kind review following your recent stay with us.We are truly delighted to know that you and your family had an excellent stay while celebrating your mum’s belated Mother’s Day — what a lovely occasion to be part of. It brings us immense joy to know that the room decoration added a special touch to the celebration and helped create memorable moments together.Your thoughtful recognition of our housekeeping team, especially Zurina, Weena, Siti, Hakimi, Shida and Sufi, means a great deal to us. We will certainly extend your kind compliments to them, as such recognition serves as wonderful encouragement to our team members who work passionately behind the scenes to create memorable guest experiences.We are equally pleased to hear that the early check-in arrangement from our Club Reception colleague helped make your arrival more comfortable. We sincerely appreciate your understanding regarding not having his name and will share your compliments with the team nonetheless.At the same time, thank you for bringing to our attention the matter during evening cocktails service. Please accept our sincere apologies for the oversight regarding the wine change and lack of communication by our team. We truly appreciate your feedback, and this has been highlighted to the relevant team to reinforce attentiveness and service details, particularly when serving different beverage labels to our valued guests.It was truly our pleasure to host such a meaningful family celebration, and we sincerely look forward to welcoming you and your family back again for many more memorable occasions at The Saujana Hotel Kuala Lumpur.Warm regards,Jasmine Ong LiGeneral ManagerThe Saujana Hotel Kuala Lumpur

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