Upper View Regalia Hotel

Recent Reviews: 466

• User:Phou S

  Trip type: Family

  Nice view on the 37th floor

  11 Oct 2025

  Nice view on the 37th floors, swimming pool.My wife and kid really enjoy swimming there.The location is goodzThe room is great with the price. Breakfast is okay.Wi-Fi is good. Very close to Sunway putra mall.But the elevator is so slow and not good maintaince.

• User:tanveer2019

  Trip type: Couples

  Breathtaking City Views & Infinity Pool Overlooking the Twin Towers at Upper regalia Kualalampur

  11 Aug 2025

  I previously stayed at Upper Regalia Kuala Lumpur and had a wonderful experience. My apartment was on the 37th floor, offering stunning panoramic views of the city skyline. One of the absolute highlights is the rooftop infinity pool, where you can relax while taking in an unobstructed view of the iconic Petronas Twin Towers, especially magical during sunset or when the city lights sparkle at night.The location is convenient, with easy access to public transport, restaurants, and shopping areas. The apartment itself was clean, well-furnished, and comfortable, making it perfect for both short and long stays. Security was reliable, and the building facilities were well-maintained.If you are visiting Kuala Lumpur and want a mix of comfort, convenience, and that "wow" city view, Upper Regalia is definitely worth considering. Whether you’re here for business or leisure, the infinity pool alone makes it an unforgettable stay.

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• User:Dheeraj P

  Trip type: Family

  Extremely Disappointing Stay – Not Worth the Money

  25 May 2025

  We stayed at Upper View Regalia, Kuala Lumpur, from May 20th to 24th, booking two 2-bedroom apartments for a family of 7. While the check-in process was smooth, the experience after that was deeply frustrating and unacceptable.In one of the apartments, both bedroom ACs were completely non-functional, and both bathrooms had leaking faucets and shower tubes, making it extremely uncomfortable and unhygienic. We raised this with the front desk, and instead of a proper resolution, we were handed three keys and asked to check other rooms ourselves – a very unprofessional approach.Of the three options:One was in worse condition than our current room,One was just manageable (which we selected),And the third had another non-functional AC.We agreed to shift after our day trip, but the problems continued:The second bedroom AC still didn’t cool properly.On the second night, the master bedroom AC completely shut down.We had to call maintenance at 12:30 AM, and the technician found the AC frozen with ice, needing two hours to fix.The other bedroom AC was found to be low on gas, raising serious concerns about air quality and safety.The front desk suggested moving us to two separate hotel rooms for the last night, but we did not consider it, as it would require repacking and moving again – not ideal for a family vacation.Another major issue was the elevator system. There are only a few lifts for a massive complex, and they are extremely slow. If we had to leave by 2 PM, we had to be at the lift lobby by 1 PM, as it often took 20–30 minutes just to get an elevator.Yes, the property does have a few positives:A stunning infinity pool with a breathtaking view of the Petronas Twin Towers and KL Tower.A decent in-house restaurant.A well-stocked supermarket with all essentials available.Easy access for Grab pick-ups and deliveries.However, these do not make up for the poor maintenance, unreliable air conditioning, leaky bathrooms, slow elevators, and lack of proper customer service.This was supposed to be a family vacation, and the accommodation plays a crucial role in the experience. We paid around $600, expecting a clean, comfortable, and hassle-free stay — what we got instead was stress and discomfort.Upper View Regalia has potential, but unless they seriously improve their maintenance and guest experience, I cannot recommend this property to anyone — especially families.

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• User:Nurfais A

  Trip type: Friends getaway

  Staff Very Rude & Rooms have blood stain or you given us room of a dead person

  13 Apr 2025

  I am very disappointed and frustrated with my experience. When I checked in, the parking situation was terrible. Upon arrival at the reception, the staff informed me that parking is free for the first 30 minutes. However, my debit card was charged RM3.30, which is unacceptable—especially since we had already paid RM20 per stay for parking.If the parking fee is indeed RM20 as per your SOP or management policy, we are willing to accept it. But please make sure this information is clearly stated on the online booking platform to avoid surprises.When we approached the counter to check in at 3:15 PM, a staff member named Nurul was very rude, with an unfriendly attitude. She double-checked our booking through the app and seemed surprised that our booking was actually for a 4-star room, not a 3-star. I suggest she be trained in proper customer service before dealing with guests.Additionally, I requested to change rooms due to a bloodstain on the carpet. The Indian lady at the counter simply said, “Okay, I will call engineering.” This response was dismissive and unprofessional. The second room also had issues, including stained bedsheets that looked dirty.The housekeeping staff also did not understand my requests properly, which made the situation even worse. Overall, this was a very unpleasant and unacceptable experience.

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• User:Siou N

  Trip type: Couples

  My experience is I will not come back this hotel again

  01 Mar 2025

  We stay at this hotel on February/10/2025, we stay 3 nights 4days. We arrived around 9pm. The lady at night time shift wasn't nice, talk kind of rude. The lady on the day very nice and very friendly. This Hotel is old, room wasn't clean, And the house keeper didn't change the bath towels, we went out and came we saw the shampoo on the table. But not even make the bed or change towels Our room is face to the HWY, we couldn't sleep for all 3 night because the window wasn't seal good, and the car noise we try to close it tight, The only thing is good is the pool is on the top roof, you can see the view of twins TownerTalk about swimming pool. I saw guests jumping in to the pool not even take a shirt out or go clean themselves first, they just go inside the pool with dirty T-shirts, I think is better more strict about it. When I saw I get out from the pool right away

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