The hotel is not good at all, everything about the hotel is horrible. The room we got was extremely dirty. We changed the room then the sink was leaking in the new room. The bathrooms all smell bad. The rooms are all dirty, the furniture is worn out. Even after housekeeping makes up the room, it is still so dirty. The rooms wont be made up till you tell them over the phone, we turned on the make my room switch but apparently they didn’t clean it till we called them on the phone.They do not provide anything in rooms , it is a hotel i would never recommend to anyone.
Customer Care Ion Majestic Hotel, Guest Services / Front Office at Grand Ion Delemen Hotel, responded to this review
Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.Thank you. Customer Care
User:chiraagj2016
Trip type: Family
We stayed in a 2-bedroom unit with breakfast included, but unfortunately, the experience didn’t meet expectations.
08 Jul 2025
Average Stay – Room for ImprovementWe stayed in a 2-bedroom unit with breakfast included, but unfortunately, the experience didn’t meet expectations. The room had cleanliness issues — the couches were dirty and partly unhinged, with visible stains and dust in corners. One major drawback was that the unit only had one bathroom, which was inconvenient for a group stay.Another disappointment was the swimming pool being under maintenance for two days, which was then extended for another two days without any prior notice or communication from the hotel staff.Breakfast was also below par — the food was cold and lacked variety. Overall, the hotel has potential, but cleanliness, maintenance, and service communication need serious improvement.
Customer Care Ion Majestic Hotel, Guest Services / Front Office at Grand Ion Delemen Hotel, responded to this review
Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.Thank you. Customer Care
User:Vacation30666130953
Trip type: Family
PLEASE book another hotel
15 Jun 2025
I would honestly say that was the WORST hotel of my life .the pillows, blankets and beds were all dirty and the buffet was not so great when I ordered fish and chips the fish was uncooked. the balcony door was difficult to open and there were dead bugs EVERYWHERE. if you want a NICE breakfast please I would recommend to go to whydham level 12 the breakfast was wayyy better there
Customer Care Ion Majestic Hotel, Guest Services / Front Office at Grand Ion Delemen Hotel, responded to this review
Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.Thank you. Customer Care
User:Thangam A
Trip type: Family
Disappointing stay
31 Mar 2025
The checking in was confusing. The room was just average and the bed caused my body to itch. The pillow was so flat and was unable to sleep the whole night due to next room noise so loud. Totally very disappointed.There was lousy food at the bar nearby.
Customer Care Ion Majestic Hotel, Guest Services / Front Office at Grand Ion Delemen Hotel, responded to this review
Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.Thank you. Customer Care
User:Jaime L
Trip type: Family
There are better hotels near Genting Highlands!
27 Feb 2025
We went in mid-February (post CNY) so expected the place to be less crowded. In fact, unless we were in the dining area, the place felt abandoned. There was squeaky noise from the kitchen (thin walls) - assuming due to wind hitting some loose windows. The hot water pot doesn't work either. The room appears not to be cleaned -we found a used towel in the closet. The beddings have this unused smell. There is a cleaning smell in the entire unit. While the place was large (3 bedrooms - each with its own queen size bed), with large empty kitchen cabinets. One of the bedrooms have a walk-in bathroom suite. We discovered there was a recent landslide. The roads to the hotel from Genting Highland was narrowed and dangerous. I would never come back to this hotel. The only reason I gave it a 1 star is because it is fairly sizable unit.
Customer Care Ion Majestic Hotel, Guest Services / Front Office at Grand Ion Delemen Hotel, responded to this review
Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.Thank you. Customer Care
Genting Highlands, Kuantan and Pahang
About Grand Ion Delemen Hotel
User Rating & Reviews
06 Aug 2025
08 Jul 2025
0204 505 9777