Riverside Majestic Hotel Puteri Wing

Recent Reviews: 2326

• User:SteffenDo

  Trip type: Business

  My first time at the Hilton Kuching, I wanna come back as soon as possible

  25 Apr 2026

  I had a wonderful stay at the renovated Hilton Kuching in Sarawak, Malaysia. The recognition was exceptional; my room was spacious, clean, well-appointed, and comfortable. The breakfast buffet is a dream, and the pool is perfect for a workout both morning and evening. I was particularly impressed by the staff: Petros, the Executive Lounge Manager; Wan, who takes exemplary care of the swimming pool area; and the funny and lovely Jusnita. All in all, it was a wonderful stay, and I will definitely be back Adrian Teh, Owner at Hilton Kuching, responded to this review Dear Steffen D, Thank you for taking the time to share your experience with us on TripAdvisor.I am delighted to learn that the team were able to add to a wonderful experience and specifically Petros, Wan and Jusnita to whom I will personally share your feedback with. Thank you once again for this amazing review, trust that the wider team will be equally proud of their efforts. On behalf of all of us here at Hilton Kuching, we very much look forward to welcoming you back soon. If you require any assistance prior to your next visit, please do let me know personally on email: adrian.teh@hilton.com.With best regards, Adrian TehGeneral Manager Hilton Kuching

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• User:TampaDocFoodie

  Trip type: Couples

  Good location with excellent breakfast.

  02 Apr 2026

  We just had a 3 night stay at this Hilton. The location is excellent. Just steps from the lively waterfront. Check in was seamless. Staff was friendly. Facilities were OK. They could use a good lobby bar. Room was spotless and very comfortable. The best feature of this hotel? their excellent breakfast buffet. Adrian Teh, Owner at Hilton Kuching, responded to this review Dear TampaDocFoodie, Thank you for sharing your recent experience at Hilton Kuching. On behalf of the team, we are delighted to learn that you had a wonderful experience. Equally, I am so proud of how our team engaged with you during your stay, trust I will personally share your comments with our wider team. Our location to the Sarawak River certainly adds to a wonderful experience for many of our guests and it's understandable to learn that you spent some time enjoying the views of the Sarawak River and waterfront from the hotel. Lastly, thank you for sharing your dining experience at RiverView Cafe, it's an area which we continue to develop to ensure our guest have a really nice dining experience and enjoying the vast variety of local produce from Sarawak. On behalf of the team, it would be our pleasure to welcome you back soon.With best regards,Adrian TehGeneral Manager

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• User:dttx_84

  Trip type: Family

  Kuching over the Raya break

  27 Mar 2026

  I stayed at hilton kuching from the 20th-22nd march .2026 with my entire family. We booked a total of 3 rooms a single king for myself, my wife and baby and 2 twin bedrooms which housed my dad and younger brother as well as my mum and younger sister. As there was only 1 flight which was a late night flight from sinngapore to kuching arrival around late night 9plus pm, we only arrived at rhe hotel around 10pm on 20th march.we were the only guests checking in at that time. I was a bit surprised that seeing that we were a family the guest concierge actually assigned 3 different levels of rooms for us. I was on rhe 2nd floor and my family were on 3rd floor and 8th floor respectively. Its not very nice to split and entire family like such arrangement especially since I was the one checking in and had already informed we were on a family trip over the hari raya period. The king bedroom assigned to me was nothing to shout about. It had the view of the backlane road and was almost eye level. Not too sure about the hotel occupancy but I wished more detail was put into room assignment. The staff was friendly and whenever we needed any housekeeping request they would oblige ie more pillows for my wife and top up of water for boiling as I was travelling with a 2 year old. Our flight back to Singapore was a late one as well when I requested for a late checkout was given max 3pm on the 22nd March. Felt more could have been done as technically only 1 flight in and out of kuching and we already wasted half a hotel day checking in late like 10pm due to flight constraints. Adrian Teh, Owner at Hilton Kuching, responded to this review Dear dttx_84,Thank you for sharing your experience on TripAdvisor. On this occasion, I'm sorry to learn of your overall experience regarding the room allocation and our ability assist you in managing a late checkout given your flight was late in the evening. Please be assured that I have review your experience directly with my leadership team to reflect on what we could have done more to ensure a more seamless and comfortable stay. Should you wish to discuss the matter in greater detail, I am open to a phone call should you wish to discuss this further which will enable me to share any further actions which we have undertaken. With best regards, Adrian TehGeneral Manager Hilton Kuching

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• User:Travelqueen7177

  Trip type: Business

  Homely

  09 Mar 2026

  My recent stay at the Hilton Kuching was nothing short of exceptional. From the moment I arrived, I felt an immediate sense of warmth and welcome that truly made the hotel feel like a home away from home.A special thank you to Siti, Zeyen, Aaron, Mardiana, Shania, Awang, and Florieca — and the many other wonderful team members whose names I may have missed. Every single staff member I encountered was gracious, attentive, and genuinely caring. It was clear that hospitality here is not just a job, but something the team takes great pride in. The way everyone extended themselves to ensure my stay was comfortable and seamless was deeply appreciated.My King Premier room overlooking the waterfront was absolutely stunning. Waking up to that view each morning was a joy — peaceful, beautiful, and the perfect way to experience Kuching’s charm.The buffet breakfast each morning was another highlight. A fantastic spread, delicious options, and a relaxed ambience that made it something to look forward to every day. The overall vibe of the hotel is simply lovely — warm, welcoming, and full of life.Kuching itself is such a wonderful city with incredible people, and Hilton Kuching reflects that spirit perfectly.I can honestly say I’ve rarely felt so comfortable and cared for while travelling. Kudos to the entire team for creating such a memorable experience.I will absolutely be returning — and I already look forward to my next stay. Adrian Teh, Owner at Hilton Kuching, responded to this review Dear Travelqueen7177, Thank you for sharing your recent experience at Hilton Kuching and for choosing to stay with us.We are most grateful for the wonderful review, and I'm delighted to learn that you had a wonderful experience during your stay at Hilton Kuching. We are delighted you enjoyed the room and the hotels facilities, and most importantly felt like a home away from home. Above all, thank you so much for taking the time to acknowledge our team, they truly are some of the most hospitable individuals our guests will engage with, and rest assured that I will personally share your comments with the wider team. On behalf of the team here at Hilton Kuching, we very much look forward to welcoming you back soon and should your travels bring you back to Kuching, please do make contact me directly for all future arrangements at: adrian.teh@hilton.comWith best regards,Adrian TehGeneral Manager

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• User:borneo88

  Trip type: Couples

  A hotel where magic happens

  07 Mar 2026

  This time our stay extended to more than a week with quite a few changes in our itinerary. The front office and reservations team accommodated all changes with the utmost efficiency. Karrie from reservations and Brodie and his magic front office team were most helpful. All guest encounters across all departments were always happy moments of magic: Siti and Ethan greeting us at the door, Farah, Bong, Ivan, Steve and all the others at front office being super courteous.We dined in all outlets and Helen and Haidir looked after us very well in the Chinese restaurant, so did Wahadi and Puan Mastura in the coffee shop. Sheila and Alessi did a great job in the Executive Lounge. Harith sent us off to the airport.Hilton Kuching is the only real 5 star hotel in Kuching that is true to its brand and always lives up to its standards. Congratulations to Adrian and his team for creating such a fantastic service culture. It is very rare to find a hotel that consistently provides such personalised and efficient service. Adrian Teh, Owner at Hilton Kuching, responded to this review Dear borneo88, On behalf of the entire team at Hilton Kuching, thank you so much for the kind review. We are delighted that you had a wonderful experience and that the team were able to have such a positive impact on your overall stay. I will ensure that I personally share all of your wonderful comments with the team members, I am sure they will be equally pleased to learn of your experience. On behalf of all of us here at Hilton Kuching, we very much look forward to welcoming you back soon. With best regards, Adrian Teh General Manager Hilton Kuching

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