Capri By Fraser Johor Bahru

Recent Reviews: 1018

• User:jonathanjohn78

  Trip type:

  Disappoint with 5-star hotel service.

  18 Jun 2026

  The service did not feel attentive or personalized, which is something I expect from a luxury hotel.The room, though comfortable, lacked the finishing touches and upkeep that would make it truly premium.Certain facilities were either unavailable or not maintained to the level advertised. Capri By Fraser Johor Bahru, Owner at Capri by Fraser Johor Bahru, responded to this review Dear Mr. Jonathan,Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations and that the level of service and overall experience fell short of what you had anticipated.We regret that our service did not feel as attentive and personalised as it should have been, and we apologise that the room condition and certain facilities did not reflect the high standards we strive to maintain. Your comments regarding the upkeep and availability of our facilities are invaluable and have been shared with the relevant teams for immediate review and improvement.At Capri by Fraser Johor Bahru, we are committed to providing comfortable stays and genuine hospitality, and we are disappointed that we were unable to deliver this during your visit.Thank you for your honest feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience that reflects our commitment to quality and guest satisfaction.Best regards,Shairil NizarCapri By Fraser Johor Bahru

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• User:Nur R

  Trip type:

  Perfect Staycay

  12 Jun 2026

  Location was perfect. the entrance to hotel feels private which is nice, gives us sense of security too. hotel room is clean and view that we got was nice facing JB city and can see mountains/hills too. love it! Capri By Fraser Johor Bahru, Owner at Capri by Fraser Johor Bahru, responded to this review Dear Ms. Nur,Thank you for your wonderful review! We’re delighted to hear that you had a perfect staycation with us.It’s great to know that you enjoyed our convenient location and appreciated the private hotel entrance, which provided an added sense of comfort and security. We’re also pleased that you found your room clean and were able to take in the beautiful views of Johor Bahru city and the surrounding hills.Your kind feedback means a lot to our team, and we’re thrilled that you loved your stay. We look forward to welcoming you back to Capri by Fraser Johor Bahru for another memorable staycation soon!Best regards,Shairil Nizar Capri By Fraser Johor Bahru

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• User:Curiosity57374138072

  Trip type:

  Peaceful Stay

  11 Jun 2026

  Capri JB was a great choice for me and my son. It was 5minutes away from the immigration by car. So you can just take a grab from immigration for a low grab price. Check in was fast. The room was spacious and super clean. I love that our room came with cooking electric stove, microwave, utensils, dishwasher soap, nexpresso machine with coffee and tea complimentary. I checked the room for anything wrong but found nothing. Great living space and comfortable clean bedding! The bathroom was our favourite. We love that it came with all the toiletries and a big clean bath tub! The view at 38 level was soothing for the eyes especially during bathtub time. Water temperature was perfect for hot tub and shower. Love the swimming pool and gym. My son loved the steam room too. Location was ok. You cannot walk to the malls as there are alot of constructions nearby. Grab was cheap to get to city center and komtaar. The only problem with the room is that it came with no netflix or Internet. Just axn, hbo and the normal Malaysian channel which bored my son. Kids want to watch kidstuff on TV, so I hope Capri does something about the smart tv which is not so smart. Breakfast was all right. There were unnecessary dishes like chicken ham done so many ways. Yogurt was displayed on a large bowl. It tasted muggy and i found a fly in it. Will be nice to have proper unopen Yogurt instead. Nevertheless our stay was pleasant. Pleasant staff. House keeping was excellent. Lift was fast. We will definitely recommend. Capri By Fraser Johor Bahru, Owner at Capri by Fraser Johor Bahru, responded to this review Dear Curiosity57374138072,Thank you for taking the time to share such a detailed review of your stay at Capri by Fraser Johor Bahru. We are delighted to know that you and your son had a peaceful and pleasant experience with us.It’s wonderful to hear that you enjoyed our spacious and well-equipped room, the cleanliness, comfortable bedding, and the bathroom with its relaxing bathtub and beautiful views from the 38th floor. We’re also pleased that our facilities, including the swimming pool, gym, and steam room, added to your overall enjoyment. Your kind compliments on our housekeeping team, pleasant staff, and efficient lifts are truly appreciated and will be shared with the team.At the same time, thank you for your constructive feedback regarding the in-room entertainment options and breakfast experience. We understand that having access to family-friendly streaming services would enhance the stay for guests travelling with children, and we appreciate your suggestion. We also sincerely apologise for the issue you encountered with the yogurt at breakfast. Please be assured that your comments have been shared with our culinary team for immediate attention and continuous improvement.We also appreciate your understanding regarding the ongoing construction works in the surrounding area and are glad that our convenient location and affordable transportation options helped make getting around easier.Thank you once again for your recommendation and valuable feedback. We are truly grateful for your support and look forward to welcoming you and your family back for another relaxing and memorable stay at Capri by Fraser Johor Bahru.Best regards,Shairil Nizar

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• User:John R

  Trip type: Business

  Excellent Experience

  08 Jun 2026

  A very professionally trained staffs, very friendly service and trying hard to go beyond their duties. Looking forward to another experience. Capri By Fraser Johor Bahru, Owner at Capri by Fraser Johor Bahru, responded to this review Dear Dr. Praadeep,Thank you for your wonderful review and for sharing your excellent experience with us.We are truly delighted to hear that our team’s professionalism and friendly service made such a positive impression on your stay. Going above and beyond for our guests is something we strive for every day, and your kind recognition is greatly appreciated.Your encouraging words will certainly be shared with our team, and we are thrilled to know that you are looking forward to another stay with us. We can't wait to welcome you back to Capri by Fraser Johor Bahru for another memorable experience.Warm regards,Shairil NizarCapri By Fraser Johor Bahru

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• User:fabi543

  Trip type:

  Fabilyn

  04 Jun 2026

  We came back for a second stay and we're not dissappointed. Room is big and clean, service was good. Will come back again. Capri By Fraser Johor Bahru, Owner at Capri by Fraser Johor Bahru, responded to this review Dear Fabi543,Thank you for choosing to stay with us again and for sharing your wonderful feedback. We are especially delighted to know that your second visit lived up to your expectations.It’s great to hear that you enjoyed our spacious and clean rooms, as well as the service provided by our team. Your continued support and confidence in us mean a great deal.We truly appreciate your kind words and are thrilled to know that you plan to return. We look forward to welcoming you back for many more enjoyable stays at Capri by Fraser Johor Bahru!Best regards,Shairil NizarCapri By Fraser Johor Bahru

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