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Crystal Crown Hotel Johor Bahru

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Crystal Crown Hotel Johor Bahru

locationJohor, Malacca Johor and South

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About Crystal Crown Hotel Johor BahruAbout Crystal Crown Hotel Johor Bahru

Location

This hotel is located in Johor Bahru.

Facility

The hotel has 3 lifts and features 264 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, 24-hour room service, a laundry service, a hairdresser and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer is also provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. There are many ways to relax or stay active at the hotel, including golf, a gym, a spa, a sauna, a beauty salon and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

16

Very Good

43

Average

67

Poor

15

Terrible

24

Recent Reviews: 165

  • User:mahsurij

    Trip type: Business

    Crystal Crown Hotel

    rating11 Mar 2026

    Located at city center,easy access to eateries and shopping malls

  • User:pauiikan

    Trip type: Friends getaway

    Nice hotel! Commended!

    rating10 Dec 2025

    it's good that they put us in a newly renovated room. But the shower room door has gap and someone can peek through it. A/C also not as cool as we expected.

  • User:OnAir01407591259

    Trip type: Friends getaway

    Amazing breakfast buffet

    rating11 May 2025

    we stayed there after returning from attending Aespa's concert in Singapore. it is located near JB Sentral so it was very convenient for us to head to the hotel. the room was okay, beds were clean and comfy, bathroom was also clean. the breakfast buffet was amazing!

  • User:CherylT1901

    Trip type: Family

    Worst than public toilet

    rating17 Apr 2025

    Toilet was extremely dirty. Seat was black and when I wiped it, it was blackish green. See photo of the toilet paper. Obviously not cleaned.Hand towel had lipstick stains on it.Ceiling was full of mould.Don't stay in room 1420.The room is worse than your public toilet.

  • User:Cecilia L

    Trip type: Family

    VERY BAD... VERY LOUSY HOTEL!!

    rating16 Dec 2024

    The floor in the bathroom very dirty.. Also the pillow, and the wifi not working..very bad and after breakfast all of us have diare maybe the food not hygiene, this is very old hotel, especially the internet very very bad not working at all, never come back here again.. NO MORE!! Management Cchjb, General Manager at Crystal Crown Hotel Johor Bahru, responded to this review Dear Guest,We are very sorry to hear about your disappointing experience during your stay. The cleanliness of the bathroom, the condition of the pillows, the WiFi issues, and the concerns regarding the food hygiene are far below the high standards we strive to uphold. This level of service is unacceptable, and we are taking immediate action. Your feedback has been shared with the Head of Housekeeping, Head of Maintenance, and F&B Manager to address these issues thoroughly.We appreciate your comments as they help us improve, and we hope you might consider giving us another chance to provide you with a better experience in the future.Warm Regards,Crystal Crown JB Team

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