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Cititel Penang

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Cititel Penang

locationPenang, Penang

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About Cititel PenangAbout Cititel Penang

Location

Located on Upper Penang Road, in the heart of George Town, guests will appreciate its close proximity to major commercial, financial and government offices, key historical and cultural sites, popular eateries and shopping complexes. It is just a 30 minute drive to the famous Batu Ferringhi beach and 5 minutes away from the ferry terminal.

Facility

The hotel has a lift and features 451 rooms. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service and a laundry service. A fax machine is available for guests' business needs.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The hot tub in the pool area promises pure relaxation. Sport and leisure facilities at the hotel include a gym, billiards and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and hydrotherapy treatments. A dance club offers fun and entertainment.

Meals

Various dining options are available, including a restaurant, a café and a bar. At breakfast, lunch and dinner, guests serve themselves at the delicious buffet or order a set menu for lunch and dinner.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Cititel Penang Amenities at Cititel Penang

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Evening Buffet

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

Centre

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

252

Very Good

642

Average

258

Poor

50

Terrible

27

Recent Reviews: 1229

  • User:Balbeer J

    Trip type: Solo travel

    Great Hotel, Good location

    rating18 Jun 2026

    Good location in Penang Road. Clean and big rooms. Values for money. Good F & B and amenities. Walking distance to anywhere you want to go in the city

  • User:Cutilia

    Trip type: Couples

    Location, friendly staff, cleanliness, awesome views+++

    rating29 Mar 2026

    Stayed 2 nights on 15th & 16th March.  What an awesome place to stay in.  From the moment our car pulled up, the porter was there to take our bags with a smile.  At the reception all the staff were so pleasant.  So flexible with early check in late check out. The room was beautiful and so clean and the views spectacular.  My husband and I were so impressed.  A lovely jacuzzi swimming pool with spectacular views. Location +++ a free bus right in front of this hotel which takes you to Chowrasta market,  Penang Street and many other stops up to the jetty. Walking distance to many interesting spots for shopping and eating. Also opposite the hotel is Red garden food paradise, many stalls serving authentic  tasty food at a cheap price. Hotel Cititel has also awesome restaurants.  We dined in their chinese restaurant with yummy yum cha and prawn dishes etc. Amir Hisham, General Manager at Cititel Penang, responded to this review Dear Cutilia,Selamat Sejahtera from Cititel PenangThank you for making Cititel Penang your preferred choice of accommodation whilst in Penang.My team and I are delighted to read that you enjoyed your stay and that our services and room met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here. We are happy to hear that your overall experience with us was exceptional, and we greatly appreciate your continued loyalty.I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again.Yours Sincerely,Amir HishamGeneral Manager

  • User:Reacher666

    Trip type: Couples

    Great location and staff.

    rating28 Mar 2026

    Stayed 2 nights as part of a tour group. The hotel is located walking distance to Georgetown and everywhere you need. The lobby was an oasis from the heat and smells of the town and Mr. Zabidi always welcomed you with a big smile. The rooms were a little dated but had a lovely big shower, great A/C and a proper wardrobe and dressing table. We had a corner room with dual aspect windows so could look out at night and see the port and the lights. The hotel clearly caters for large groups of Chinese so although the buffet breakfast was huge there was actually very little for the Western traveller. Fried rice, stir fried veg, chicken soup, noodles and curry are not something I want for breakfast. The cheese and meat were in one tray with only one set of tongs so as a non meat eater I couldn’t have any cheese as it was contaminated, a basic rule of hygiene and cross contamination surely? However, the scrambled eggs were delicious, made fresh and the first time they were cooked properly in the 2 weeks we had been travelling. We loved the pool area too after a hot sticky day of walking tours and we had the place to ourselves. Great staff, friendly although lunch was slow and some of the young boys didn’t really know what they were doing it took a lady to get the lunch organised. Maybe some more training required. Amir Hisham, General Manager at Cititel Penang, responded to this review Dear Reacher666Greetings from Cititel Penang.We would like to thank you for choosing to stay with us as your preferred accommodation in Penang and for sharing your experience with us.Thank you for highlighting the area you particularly enjoyed the room and services during the stay.We are indeed disturbed to learn of the unpleasant situation you have encountered in the cafe. Please allow me to express my sincere apologies for your unpleasant experiences. Your feedback serves as a valuable reminder for us to focus on these aspects. Thank you for highlighting the positives of your stay and for your understanding in the areas that might need improvement. We would like to assure you that we only deliver and serve our best in terms of quality products and services. The comfort of our guests remains our top priority, which will not be compromised.We hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for taking the time to provide feedback on your recent stay at our hotel and we greatly appreciate your continued loyalty.Yours Sincerely,Amir HishamGeneral Manager

  • User:peteclissg

    Trip type: Couples

    Ideally situated

    rating25 Mar 2026

    A very enjoyable 5 night stay in a Deluxe, King bed room. Generous room size with great views. Filtered water available on every floor was great. Breakfast was a decent buffet. Staff in all areas were so friendly and hospitable. The free city shuttle bus stop is almost opposite the hotel, and there is a very good food court opposite as well. The hotel is so well located to access all the interesting parts of Georgetown. Amir Hisham, General Manager at Cititel Penang, responded to this review Dear peterclissg,Selamat Sejahtera from Cititel PenangThank you for making Cititel Penang your preferred choice of accommodation whilst in Penang.My team and I are delighted to read that you enjoyed your stay and that our hotel room, strategic location and services met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again.Yours Sincerely,Amir HishamGeneral Manager

  • User:Dreamer40385252950

    Trip type: Couples

    Good location!! Staff super friendly

    rating08 Mar 2026

    Room is good clean and nice view. Staff friendly Zabidi the boss 👍👍, Michelle, Bani all very friendly. Recommend to stay here Amir Hisham, General Manager at Cititel Penang, responded to this review Dear Dreamer40385252950,We are so happy to have impressed you with our heartfelt hospitality.Your kind comments and recognition can definitely motivate us to continually deliver quality and thoughtful services to our esteemed guests such as yourself. I will indeed share your comments with my team members especially Zabidi, Michelle and Bani from Fronf Desk.Thank you again for the nice review! It is with great honored that we were being chosen and we are very delighted to hear that you have had an overall enjoyable stay with us, we hope to be of your service again in the future.Best regards,Amir HishamGeneral Manager

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