Eastin Penang

Recent Reviews: 990

• User:Мария Г

  Trip type: Family

  Simple comforts that made the stay easy

  18 Mar 2026

  There was a nice sense of ease throughout the stay, especially with how the hotel spaces are designed. Everything feels bright, clean, and calm, which made it comfortable to settle in right away.The kids immediately loved the pool — ours was located on the same floor, so it was incredibly convenient to just walk over whenever they felt like swimming. That small detail made a big difference during the stay.Mornings were also something to look forward to. Breakfast had a wide variety, from local options to things like bri cheese and smoked salmon, but the highlight was definitely the soft-serve ice cream machine — it turned into a daily ritual for the kids.If anything, the hotel feels more quiet and structured than a resort, but for a short family stay it actually worked in our favor. Eastin Hotel Penang, Marketing at Eastin Hotel Penang, responded to this review Dear Guest,Thank you for sharing your thoughtful feedback about your recent stay at Eastin Hotel Penang.We are delighted to hear that the design and atmosphere of our hotel made your stay comfortable and relaxing. It is wonderful that your children enjoyed the pool conveniently located on your floor, and that the breakfast spread, including the soft-serve ice cream, became a highlight of your mornings ✨Your kind words about the calm and bright environment are much appreciated. We are pleased that our hotel provided the right balance of comfort and convenience for your family stay.We look forward to welcoming you and your family back for another enjoyable visit.Warm regards,Winnie Suzan YipHotel Manager

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• User:Alexey G

  Trip type: Family

  Efficient layout and well-planned facilities

  18 Mar 2026

  From a practical perspective, the hotel works well for a short family stay. Its immediate proximity to Queensbay Mall (around a 3–5 minute walk) simplifies daily logistics, while getting around the island by car is straightforward — we easily reached different parts of Penang, including Georgetown, Kek Lok Si Temple, several trekking spots, and Muzium & Galeri Tuanku Fauziah.The suite-style room layout is a strong advantage: a separate living area, additional bathroom, and a proper workspace make the space more functional and easier to organize as a family. It feels closer to a compact serviced apartment than a standard hotel room.Another well-executed element is the club lounge. It provides a quiet space to reset during the day with coffee and light refreshments, and in the evening offers a good selection of snacks during cocktail hours, all with a view over the city and Queensbay. Eastin Hotel Penang, Marketing at Eastin Hotel Penang, responded to this review Dear Guest,Thank you for taking the time to share such a detailed and thoughtful review of your stay at Eastin Hotel Penang.We are delighted to know that our suite-style rooms, club lounge, and convenient location near Queensbay Mall enhanced your family stay experience. It is wonderful to hear that you found the layout practical and functional, making it feel like a compact serviced apartment, and that you were able to easily explore Penang with your family.Your kind words about our club lounge and its offerings are much appreciated, and we are glad it provided a relaxing space to enjoy coffee, refreshments, and evening snacks with a view.We truly value your support and look forward to welcoming you and your family back for another enjoyable stay in the near future.Warm regards,Winnie Suzan YipHotel Manager

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• User:Kum Hoong Y

  Trip type: Business

  Good location but breakfast disappointingly poor

  04 Mar 2026

  It was a long since I visited the island and even a longer time since I last stayed at this hotel. Nothing major changed except this time my booking included the Executive Lounge and breakfast for my one-night stay.The executive lounge was surprisingly small and while there’s a small selection of food, the taste was average except the Vietnamese spring rolls which I quite enjoyed.The bar items in the room were complimentary though it was limited, it was a welcome inclusion for me. The room was well kept and the bed comfortable although I kept waking to the loud noise of fire crackers in the wee hours as the locals celebrated the fifteenth day of the Lunar New Year.The breakfast was where it disappointed me as I remembered that while it wasn’t great in the past but it was still enjoyable that time. Now the offerings were boring and taste far from nice especially the soybean curd which was supposed to be sweet, tasted sour. The number of items had reduced compared to the past and some food were over-cooked. I hoped it’s a one-off incident.The hotel is popular for its location beside the shopping mall as well as near to the airport and the large industrial area.Unless the hotel improves the breakfast offerings, I will likely choose to stay at other nearby hotels which had sprung up during the past couple of years. Eastin Hotel Penang, Marketing at Eastin Hotel Penang, responded to this review Dear Guest,Thank you for taking the time to share such a detailed reflection on your recent stay with us. We truly appreciate your continued support over the years and are grateful that you chose to return to Eastin Hotel Penang after some time away.It is encouraging to know that you found comfort in the room and appreciated the complimentary minibar items, as well as the convenience of our location next to the mall, the airport, and the surrounding industrial hubs. I am also pleased that the Vietnamese spring rolls in the Executive Lounge stood out positively during your visit.At the same time, I am sincerely concerned to learn that several aspects of your experience did not meet the standard you remembered from your previous stay. Your comments regarding the breakfast selection, food quality, and preparation , particularly the soybean curd and certain overcooked items are deeply noted. Breakfast is an important start to the day for our guests, and hearing that it fell short of expectations is something we take very seriously. I have shared your feedback with our culinary team so that they can review the offerings, preparation, and overall presentation to ensure improvements are made.I also appreciate your candid remarks regarding the Executive Lounge space and the food variety there. Feedback such as yours allows us to reflect on how we can enhance both the experience and the value we provide to our guests.Regarding the noise from the firecrackers during the Lunar New Year celebrations, I understand how this may have disrupted your rest. While it is part of the festive celebrations within the community, I empathise that it may have been unexpected during the early hours.Your thoughtful observations carry weight with us, especially as a returning guest who has seen the hotel across different periods of time. We truly hope that this was indeed a one-off experience and that we will have another opportunity to welcome you back and restore the positive impression you once had of your stays with us.Thank you again for sharing your honest feedback. It helps us reflect, improve, and continue striving to provide the level of hospitality our guests deserve.Warm regards,Winnie Suzan YipHotel ManagerEastin Hotel Penang

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• User:mickb647

  Trip type: Couples

  Nice enough hotel

  07 Nov 2025

  We stayed here one night 6th November 2025. I found it hard to understand what the receptionist said, but we were upgraded to a suite. Unfortunately, because my plane was delayed by 11 hours, we only had half a day to enjoy it. The separate sitting room was large and there was also a toilet attached. The bedroom had a TV and a piece of furniture, that it stood on. The sitting room had another TV, sofa and table and chair. There was a coffee making machine, a kettle and various hot drinks. Unfortunately, the tea bags provided were Lipton Yellow Label, which has no right to call itself tea! The air con was fiercely efficient. The WiFi worked well and I was getting about 25mbps. There was a lot of noise from planes at the nearby airport. I slept OK. The bed was comfortable.The bathroom had a large walk in shower and a bath with overhead shower. A fancy toilet too. The toiletries were ok. The sink had a plunger which didn’t really retain water, which is a waste when trying to wet shave. The hot water took an inordinately long time (think minutes) to run through, in both sinks.We had access to the executive lounge which we used for breakfast. The lounge was empty, but I assume because we were a little late. The breakfast buffet was sparse, to say the least. You had to ask for juice, which appeared to the nectar variety. There was a short cook to order menu. All in all, I think the standard buffet breakfast in the main restaurant is probably better.We would probably stay here again. Eastin Hotel Penang, Marketing at Eastin Hotel Penang, responded to this review Dear Guest,Thank you for sharing your detailed feedback regarding your stay. We are pleased to hear that you enjoyed your suite upgrade, comfortable bed, efficient air conditioning, and reliable WiFi. It’s also great to know that you had access to the executive lounge and enjoyed some aspects of your breakfast experience there.We appreciate your constructive comments regarding the clarity of communication at the front desk, the tea selection, hot water timing, sink functionality, and the breakfast offerings in the lounge. Your observations will be shared with the relevant departments for review and improvement to ensure a more seamless experience for our guests.We are glad to hear that, despite some challenges, you would consider staying with us again. We look forward to welcoming you back for a more enjoyable and relaxing stay.Warm regards,Winnie Suzan YipHotel ManagerEastin Hotel Penang

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• User:Stuart S

  Trip type: Business

  Very friendly Staff

  25 Oct 2025

  The Hotel is very nice and comfortable, but most importantly their staff is super friendly. Azura, who is always present at the breakfast buffet is one of the most friendly and professional staff I have met. Always kind and attentive. I hope she gets the recognition she deserves from the Hotel management. I can only sing the highest praise for her. Thank You Azura. Eastin Hotel Penang, Marketing at Eastin Hotel Penang, responded to this review Dear Guest,Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our hotel comfortable. It is especially gratifying to know that Azura made such a positive impression on you—her dedication, friendliness, and professionalism truly set her apart. We will be sure to pass along your kind words to her and the team.We look forward to welcoming you back to Eastin Hotel Penang soon.Warm regards,Winnie Suzan YipHotel ManagerEastin Hotel Penang

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