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Homemalaysia

Jen Penang By Shangri-La

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Jen Penang By Shangri-La

locationPenang, Penang

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About Jen Penang By Shangri-LaAbout Jen Penang By Shangri-La

Location

The hotel is conveniently located adjacent to one of the town's best shopping centres, while many businesses and tourist sights are within walking distance. It is a 10-minute drive to the centre of Georgetown, a 15-minute drive to the tourism centre of Khoo Kongsi and a 25-minute drive to the beach at Batu Ferringhi. The hotel is also 20 minutes from Penang International Airport.

Facility

443 non-smoking rooms are located on 17 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter, an alarm clock and WiFi are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Sun loungers and parasols on the sun terrace create a perfect space for guests to relax and unwind. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the hotel, including crazy golf, a gym, table tennis, a spa, a sauna, a steam bath and massage treatments.

Meals

The dining area includes a restaurant with air conditioning and a bar. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for lunch and dinner). Diet meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Jen Penang By Shangri-La Amenities at Jen Penang By Shangri-La

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Evening Buffet

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Pool

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      Gym

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      Massage

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      Minigolf

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

919

Very Good

1170

Average

483

Poor

127

Terrible

88

Recent Reviews: 2787

  • User:S K

    Trip type: Couples

    This hotel is more geared for bus loads of tourists and not really for family. It’s very chaotic.

    rating12 Jun 2026

    Told the front desk that the toilets were not flushing right but no one fixed it.The front desk ladies were rude and not willing to help. I feel this hotel caters to bus loads of tourists and not members of shangri la members. They are sure not like the Rasa staff.It’s ashamed this is part of the Shangri la group.

  • User:PeterD8

    Trip type: Couples

    Lots to like staying here

    rating13 May 2026

    Stayed here for the first time recently for 6 nights at the end of our Thailand / Penang trip. We were happy with the standard of accommodation and the services provided but felt we didn't take full advantage of the whole Georgetown experience due to the hotel being so welcoming.Let me try to explain.When you are in Georgetown, a main highlight is the street food and markets. If you have breakfast at the hotel as well as evening canapes (Club Lounge), then this reduces your outside dining opportunities by half. (Assuming you try to fit in 4 meals per day as we do when in Penang). This is not necessarily the Hotel JEN's fault - it's just that the quality of the food at the hotel is so good, you don't really need to go outside to eat. Check-in was quick, with our room ready at 2:00pm.The rooms at the club floor appear to have had a spruce up in the past few years and were well kept by the housekeeping staff. They were an average size and the air con worked well. Being on the 16th floor meant we had a great view over the old city.Breakfast offered a good selection of food, but I don't think it had the range I was expecting due to the smallish size of the area. They offered local treats - street food style every morning as well. Breakfast was also available in the Club Lounge which offered a larger selection than what I expected. Staff were uniformly excellent, particularly in the Club Lounge where we were well looked after by Eja, Wan, William & Rachel.There was only 1 pool area and to be honest it could be jazzed up a bit with some more potted trees and shady areas.The evening cocktails and canapes start at 5, however make sure you are there 5 minutes early to guarantee yourself a good seat. These were a very welcome time for relaxation following a busy day in Georgetown and mixing with fellow travelers.The main foyer is a great area to get together with friends and enjoy a drink - they even have live music some nights. The hotels is well located in the Komtar area, with great eating options close by.The hotel offers 80% of the E&O experience at 50% of the price. In that way it provides great value. If the pool area was more inviting, a stocked mini bar and breakfast more comprehensive, it could well be a 5 star experience.

  • User:KennethSeet1975

    Trip type: Family

    Good value hotel next to Komtar Tower and 1st Avenue Mall.

    rating30 Apr 2026

    Was in Penang for a gathering and stayed at the Jen Hotel in Penang. Booked a club floor room with lounge access. Rooms came with a view of the sea but is a little dated. Toilet had a bit of smell which couldn’t be removed. Water pressure was also low. But otherwise, stay was comfortable.

  • User:kirstywY2250NT

    Trip type: Friends getaway

    Great stay

    rating26 Apr 2026

    I really loved my stay in this hotel on my tour of Malaysia. The room was so comfortable and the location was perfect. The staff at breakfast were so helpful and welcoming, especially A.Subbiah and his team. He suggested foods for me to try which I loved, and really went the extra mile.

  • User:FarAway316956

    Trip type: Family

    Location & good service.

    rating11 Apr 2026

    This hotel is in an excellent location in the city centre, with the overall service standard high up there with the good five star hotels.Special thanks to Subbiah, Norzi and Noyon staff for the wonderful service.

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