Lone Pine, The Boutique Hotel By The Beach

Recent Reviews: 1986

• User:Perindu

  Trip type: Family

  "Lone Pine Had Me at Hello"

  15 Jun 2026

  Some hotels are grand. Lone Pine Hotel in Penang is something far better — it is genuine.Returning after decades, I was struck by how beautifully it has held onto its soul. The pine trees still stand, the air is still serene, and the original building carries a quiet nostalgia that no amount of renovation can manufacture.From the moment we arrived, bellman Shaiful set the tone — warm, attentive, and effortless. The reception is intimate rather than imposing, and Suzi made check-in feel genuinely personal. Zura was welcoming at the front desk, and Maria arranged a house tour that had me seriously eyeing the Premier Courtyard rooms with their sea views — with Soorya as our wonderful guide throughout.Dinner brought us Qistina and Sharizam, and breakfast at The Bungalow introduced us to Chef Khalis and Hema, whose masala tea alone was worth the trip. Manager Faqih graciously welcomed feedback — a mark of true hospitality. Adila, Dubeis, and Siti rounded out the warmth of the team there.BBQ night was a highlight — Chef Zul and Chef Khalis served up grilled lamb, fish, prawns, and kebabs that were simply sumptuous. On the way back, I had the pleasure of meeting Rina from HR — professional, composed, and impressive. And a quiet thank you to Shamim from Housekeeping, who took great care of our rooms.The beds are heavenly, the bathrooms lovely, and falling asleep to the sound of waves is the kind of luxury money rarely buys.Very few hotels leave a mark. Lone Pine did — instantly. I will be back, and I suspect it will become our regular getaway. Brand Ambassadors, Guest Services / Front Office at Lone Pine, Penang, A Tribute Portfolio Resort, responded to this review Dear Valued Guest,Thank you for your truly touching review. We are deeply honoured by your kind words and delighted that Lone Pine's timeless charm, heartfelt hospitality, and serene atmosphere made such a lasting impression on you.Your recognition of our associates means the world to us, and we will be sure to share your compliments with the entire team. Knowing that Lone Pine has become a place you wish to return to is the greatest reward we could ask for.We look forward to welcoming you back to your home by the sea.Warm regards,Brand Ambassador

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• User:Dawnie1961

  Trip type: Couples

  A great stay with some negatives though.

  28 May 2026

  The hotel is ideally situated in Batu Ferrenghi very close to Long Beach food court and Power Up.Unfortunately the beach immediately outside the hotel has more or less disappeared with 5 big trees that have fallen seaward with erosion and only access to beach is by the water sports area.The room was spacious and very clean and 2 staff members who were exceptional were Maria and Hena, they were very customer orientated,but other than that, the staff at breakfast ( not Hena) were slow, not clearing tables and using their phones a lot!The bar by pool was not always staffed and could take 30 mins if you ordered a drink. Breakfast had loads of choices and tea and coffee to order.The night market is immediately outside the hotel.On the whole a good stay, but was disappointed that we couldn’t use beach immediately outside the hotel.Grab taxis easily available to take you into Georgetown, Penang Hill etc. certainly not expensive either. Brand Ambassadors, Guest Services / Front Office at Lone Pine, Penang, A Tribute Portfolio Resort, responded to this review Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your recent stay with us.We are pleased to know that you enjoyed our convenient location, spacious and clean room, the variety offered at breakfast, and the accessibility of local attractions. It is especially rewarding to hear your kind recognition of Maria and Hema. We will be delighted to share your compliments with them, as they consistently strive to provide exceptional service to our guests.At the same time, we appreciate your candid feedback regarding the breakfast service and pool bar operations. We regret that these aspects did not meet your expectations and will certainly review them with the respective teams to improve service efficiency, attentiveness, and overall guest experience.We also understand your disappointment regarding the beach access directly in front of the hotel. Unfortunately, recent coastal erosion has affected several sections of the Batu Ferringhi shoreline, including the area adjacent to our resort. The relevant local authorities are currently undertaking restoration efforts to rehabilitate the beaches, and we remain hopeful that conditions will improve in the future. We sincerely apologize for any inconvenience this may have caused during your stay.Thank you once again for your valuable comments. Your feedback helps us identify areas for improvement while recognizing the efforts of our team members who made a positive impact on your experience.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Brand Ambassador

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• User:889hasanr

  Trip type: Family

  Boutique Luxury with Five-Star Hospitality and Unforgettable Ocean Views

  22 May 2026

  Our stay at Lone Pine, Penang, a Tribute Portfolio Resort was exceptional from start to finish. As a Marriott Bonvoy Titanium member, I truly appreciated the thoughtful upgrade to a spacious King Suite, which made the experience even more memorable for my family and I. The resort perfectly balances boutique charm with genuine five-star hospitality, creating a warm, homely atmosphere that is increasingly rare to find today. One of the highlights each morning was the breakfast experience. Enjoying a beautifully curated breakfast spread overlooking the beach and ocean views was both peaceful and luxurious. The service throughout the resort was consistently attentive, personal, and sincere, with staff who genuinely made us feel welcomed and valued. What makes Lone Pine special is its ability to deliver luxury without losing its soul. It feels intimate, relaxing, elegant, and authentic all at once. For anyone looking for a refined beachfront escape in Penang with outstanding service, comfort, and character, this resort is truly a hidden gem. Brand Ambassadors, Guest Services / Front Office at Lone Pine, Penang, A Tribute Portfolio Resort, responded to this review Dear Valued Guest,Thank you so much for your wonderful and thoughtful review. We are truly delighted to know you and your family had such a memorable stay with us. Your kind words mean a lot to our team, and we sincerely appreciate your support. We look forward to welcoming you back to Lone Pine again soon for another relaxing beachfront escape.Warm Regards,Brand Ambassador

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• User:Josgreet1

  Trip type: Couples

  Nice place but service could be better

  17 May 2026

  Stayed here early May for 2 nights. The hotel has a very nice atmosphere and an excellent location. The rooms were spacious, comfortable, and the beds were great.Unfortunately, the service experience did not match the quality of the property itself. Check-in took far too long, and staff even wanted us to wait longer because the safe in the room was supposedly not working and needed repair first. We eventually accepted the room with a non-operational safe rather than continue waiting.The pool area was also not very well maintained. Spilled food and drinks were left uncleared for too long, attracting insects and birds. Overall, the staff could have been more attentive, proactive, and service-oriented.A hotel with a lot of potential and charm, but the service standards need improvement to fully match the setting and room quality. Brand Ambassadors, Guest Services / Front Office at Lone Pine, Penang, A Tribute Portfolio Resort, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are very pleased to hear that you enjoyed the atmosphere, location, and comfort of our rooms and beds. At the same time, we sincerely apologize that the service experience did not meet the standards you rightfully expected.Your comments regarding the delayed check-in, the issue with the room safe, and the cleanliness and attentiveness around the pool area have been shared with our team. Our staff should have handled these situations far more professionally and proactively, and we regret the inconvenience caused during your stay.Please rest assured that we will look into these matters carefully and work on improving our service standards to better match the quality and charm of the property itself.We truly appreciate your constructive feedback and hope to have the opportunity to welcome you back again for a much-improved experience.Kind regards,Brand Ambassador

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• User:Alex W

  Trip type: Solo travel

  Great Hotel...Nice Location...Good quality renovation

  20 Apr 2026

  A great hotel marred only by the noise from a wedding. Nice room. Well modernised. Lovely pool area. Right on the beach. Friendly if relaxed staff. Would happily stay here again. Wedding on Sunday was a nuisance from a noise perspective and there were many locals enjoy Sunday with loud music on the beach. Saturday was much more peaceful. Team did a reasonable job of putting things right. Although like all hotels they have your email etc. and fail to mention events that may impact your desire to stay. Nevertheless a recommend. Brand Ambassadors, Guest Services / Front Office at Lone Pine, Penang, A Tribute Portfolio Resort, responded to this review Dear Valued Guest,Dear Thank you for taking the time to share your detailed feedback. We’re very pleased to hear that you enjoyed many aspects of your stay, including the room, pool area, beachfront location, and the service from our team.At the same time, we sincerely apologize for the inconvenience caused by the noise from the wedding and the activity on the beach. We completely understand how this may have impacted your overall experience. Please allow us to clarify that we do make every effort to inform guests in advance of any events that may affect their stay; however, on this occasion, we regret that we missed sending this notification to you.We truly appreciate your understanding and your kind recommendation despite the shortcomings. It means a great deal to us. We hope to have the opportunity to welcome you back again and provide you with a much more peaceful and enjoyable stay under better circumstances.Warm regards,Brand Ambassador

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