This was by far the most infuriating, disgraceful experience I’ve ever had with any hotel, and I travel often. Resorts World Kijal is a complete scam operation hiding behind rigid policies and robotic customer service.I accidentally booked the wrong date (Booking ID: 1922513654, August 19 to 20, 2025). The moment I realized it, I immediately rebooked the correct date, which was August 2, 2025. I even paid for the stay again. So they got two full payments, and I stayed only once.And yet, they flat-out refused to refund, amend, or offer any credit for the original date. Their response? A cold, soulless, copy-paste reply: “Non-refundable, non-changeable.” That’s it. No logic. No empathy. No basic human decency.Let me be clear. I wasn’t asking for a special favor. I rebooked with them. I still gave them my business. But they chose greed over integrity.Their so-called customer service is a joke. Emotionless, scripted, and zero effort to understand or help. It was like dealing with a wall. They could have easily shown some flexibility, but instead, they chose to pocket my money and shrug it off.To make things worse, during my actual stay, they even had the audacity to charge me RM20 just for an extra blanket. As if double-charging me for the room wasn’t enough, they still tried to squeeze every last ringgit out of me.This is not hospitality. This is predatory behavior. Resorts World Kijal will take your money, hide behind fine print, and abandon you the moment anything goes wrong.If you make even a simple, honest mistake, they will exploit it. No refund. No adjustment. No support. Just cold policy and absolute indifference.Shame on this resort for their dishonesty and inhuman treatment of paying guests. I will never return, and I strongly urge everyone to avoid this place completely. Spend your money where guests are treated with fairness and respect, because Resorts World Kijal treats you like a walking ATM.Update: They charged me RM20 for an extra blanket without informing me upfront and when I raised the issue with AGODA afterwards they denied the charge and claimed there was no record despite it being written on a manual invoice by a lady in tudung during my stay. Unfortunately i threw away the invoice.This kind of dishonesty is completely unacceptable and shows a total lack of integrity! Resort world kijal is a disgrace!!!
Social Care Team, Other at Resorts World Kijal, responded to this review
Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations. Please accept our apologies for any inconvenience you encountered during your stay.Your comments have been noted and will be addressed with the appropriate teams to ensure improvements are made. We hope to have the opportunity to welcome you again and provide you with a better experience.Socially Yours,The Management
User:Nafisa Y
Trip type: Family
Family friendly Resort
07 Jun 2025
This is our 3rd stay at this resort. We like it. Best place for stopover for 1-2 nights when you travel from KL to Terengganu. Seaview room is clean and comfortable. linens and towels white and soft. F&B at hotel very satisfactory in terms of price and taste. Hotel has big swimming pool, which all age of kids will enjoy. Beach side also nice, but we scared to swim. Resort has own baby turtle release activity for Rm 40.
Social Care Team, Other at Resorts World Kijal, responded to this review
Dear Valued Guest,Thank you for your wonderful feedback. We are delighted to know that you had a pleasant stay with us. Your kind words are truly appreciated and serve as encouragement for our team to continue providing excellent service.We look forward to welcoming you back in the near future.Socially Yours,The Management
User:Connector31912367819
Trip type: Family
We love Awana Kijal ?
28 Jun 2024
We love the scenery and beach in Awana Kijal Golf Resort Hotel,we plan our vacation almost two to tree times in a year,the hotel very nice, clean and the hotel guest service is very good and excellent, especially Ms Safra, she is gentle and very friendly.
Social Care Team, Other at Resorts World Kijal, responded to this review
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,The Management
User:RJCF1
Trip type: Business
A Once Great Hotel Now Sadly Passed its Prime
28 Jan 2024
A hotel living on its history and the fact that there is little competition. I have been staying at this hotel on business trips for the past 12 years. Recently the standard has dropped, there is not sufficient maintenance or interest in visitors happiness.One of the delights of this hotel was sitting on the beach with a cold beer. The hotel is now 'dry" so that small pleasure has now gone.Not really recommend for tourists any more sadly.
Social Care Team, Other at Resorts World Kijal, responded to this review
Dear Valued Guest,Thank you so much for your review. We appreciate you taking the time to share your experience with us. We have taken note of your feedback and reported it to the hotel management. We need to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,The Management
User:OmanRob
Trip type: Business
Nothing good to say about it
11 Nov 2023
Actually that’s not true …. The pool is nice and is good for laps but otherwise it’s a really bad hotel.Room - old, tired, shower with poor pressure but decent bed. AC didn’t work properly and noisy and bugs coming under the door.Decor everywhere old and tired.Beach bar food just awful and guy had the cheek to say ‘I’ll go check’ when I charged the lousy burger to my room Check in / out slow and unfriendly, staff generally didn’t care.This is a hotel slowly falling into disrepair running at about 30% occupancy with services to match.Best avoided but likely the only choice in the area ?Rob
Social Care Team, Other at Resorts World Kijal, responded to this review
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWK Social Care Team
Kuala Terengganu, Terengganu and Kelantan
About Resorts World Kijal
User Rating & Reviews
13 Aug 2025
07 Jun 2025
28 Jun 2024
28 Jan 2024
0204 505 9777