Azalai Hotel Bamako

Recent Reviews: 39

• User:EGDC

  Trip type: Business

  Stopped being a 5 Star a while ago

  04 Dec 2024

  This is the third time I have stayed here this year, 1 week each time, and this will be my last time since the experiences are not getting better. The hotel is a little worn, scuffed furniture and halls, hallway carpeting is getting increasingly more stained, the rooms are somewhat clean, desk lamps not working, bathroom door stop broken off but still in a corner. No bathrobe, hairdryer, no iron.The restaurant menu is getting shorter with every visit. Unchanged, the room service takes 1.5 hours at a minimum. The pasta order depends on who the chef is as the same dish turns out very different if ordered the next day. Fatoumata Bintou SISSOKO, Guest Services / Front Office at Azalai Hotel Bamako, responded to this review Dear Sir,Thank you for taking the time to share your feedback with us following your last stay at our property. We are sincerely sorry to hear that this experience did not meet your expectations, especially after several stays with us. Your loyalty is very much appreciated, and we regret that this time we did not live up to your expectations.We attach great importance to the satisfaction of our customers, and your feedback is a valuable opportunity for us to improve our services. We have taken note of your comments regarding the state of the hotel, including the furniture, corridors, and cleanliness of the rooms. We are aware that these elements can impact your comfort. As such, we have already launched a series of renovations, including updating our carpeting and furniture, to improve these aspects.Regarding missing equipment, such as bathrobes, hairdryer and iron, we would like to point out that these products are only available in our standard rooms on request. We apologize for any inconvenience this may have caused and remain at the disposal of our customers for any special requests.We have also taken into account your comments on the quality of service in the restaurant. We are actively working to improve the menu and are implementing actions to ensure better speed and consistency in the quality of the meals served.We thank you again for your constructive feedback and hope to have the pleasure of welcoming you again in better conditions during your next stay. Please accept, Sir, our best regardsFatoumata Bintou SISSOKO Guest Relations

  Read more

• User:MRCordova

  Trip type: Business

  Comfortable and safe

  06 May 2023

  The hotel is very comfortable and safe. I spent almost two weeks here and I had only a few issues.Buffet breakfast had a lot of options and they even have a Nespresso machine. Lunch was a little bit problematic because as a vegetarian I found almost no options. I had a real hard time with meals as all the dishes were mixed with meat or fish. They make nice pizzas by the pool so I started skipping lunch and waiting until the evening to have a pizza.The rooms are spacious and comfortable. The only problem I had was that in the last 4 days they started randomly cutting off the water supply so I had to guess when I could shower. I am not sure if it was a specific issue but it was very annoying as you could find yourself with no water half way through brushing your teeth or having a shower.Staff were very nice and accommodating. I would return but perhaps eat somewhere else. COULIBALY Ibrahima, General Manager at Azalai Hotel Bamako, responded to this review Dear CORDOVA,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

  Read more

• User:raosunil_in

  Trip type: Business

  Good and Secure for short business trip

  24 Jan 2023

  Food and service good. Safe place, we felt very comfortable with the security and the entire team. For english speaking guests you may have a problem during IRD order mix ups and reminders were pretty common COULIBALY Ibrahima, General Manager at Azalai Hotel Bamako, responded to this review Dear RAOSUNIL , Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Please accept, Dear RAOSUNIL , our best regards. Fatoumata Bintou SISSOKO Guest Relations guestrelation.sgh@azalaihotels.com

  Read more

• User:Dia A

  Trip type: Business

  Professional staff and great service

  30 Nov 2021

  I have stayed in a different hotel previously in Bamako, this hotel is the best in town, it’s clean, comfy and the food is great, just what you look for on a business trip, the staff is very gentle and helpful, the location is good as well, I highly recommend it COULIBALY Ibrahima, General Manager at Azalai Hotel Bamako, responded to this review Dear DIA ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Fatoumata Bintou SISSOKOGuest Relation

  Read more

• User:686henryp

  Trip type: Business

  Pretty good hotel, very safe

  17 Aug 2021

  It’s actually a 3.5, it a nice hotel with friendly staff, unfortunately let down a little by the food. The restaurant does a lot of buffets which are open for extended periods and the room service menu is more limited than it suggests.No irons in the rooms, I’m guessing you have to ask for one, broken tap in my bathroom and the wifi in my room is so unstable, good in the lobby but not my room.The good news, it’s super safe. There is a huge security presence, including EUTM soldiers.Would I stay here again... yes, just don’t expect the ritz. Rama Kane, Guest Services / Front Office at Azalai Hotel Bamako, responded to this review Dear Mr. POOLE,Thank you for your review of our hotel.We are delighted that you enjoyed your stay andit is with pleasure that we take your complaints into account and the service concerned will be brought together to adopt the improvements.And hope to welcome you back very soon.Please accept Mr. POOLE, our best regards.Ibrahima COULIBALY - Assistant Chef Reception

  Read more