Grand Hotel Excelsior

Recent Reviews: 6425

• User:Keppoch75

  Trip type: Couples

  Great Location

  03 Jun 2026

  This hotel is in an excellent location for exploring Valletta old town . Although an extremely large hotel we had a lovely room which was very quiet and had a sea view . It was slightly dated but extremely clean and housekeeping did service it twice a day . Breakfast was excellent as were the breakfast staff . The shuttle taxi to the top of the hill was the only disappointment for a one minute ride it’s quicker walking as one evening it we waited and the driver didn’t show after 10 mins . Would recommend staying at this hotel . Guest Relations, Guest Services / Front Office at Grand Hotel Excelsior, responded to this review Dear Esteemed Guest,Thank you for your kind feedback. We are delighted to hear you enjoyed our excellent location, quiet sea-view room, cleanliness, housekeeping service, and breakfast experience.We are sorry to hear about your experience with the shuttle service and appreciate you bringing this to our attention. Your comments have been shared with the relevant team for review.We truly appreciate your recommendation and look forward to welcoming you back again in the future.Kind Regards,Janette TuiteGuest Relations Manager

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• User:chickenjan

  Trip type: Friends getaway

  Excellent staff and customer service.

  30 May 2026

  We stayed here a week ago. The exterior of the hotel does not do the rest of it justice. We had a room on tne 3rd floor, no noise from other guests, however there were functions outside on 2 nights which were noisier, although finished around 10.30pm. We stayed B & B, we found the breakfast selection excellent, with plenty of choice and excellent service. The shuttle bus was a great way of avoiding the steps or the hill up to the town, although I think we missed it more times than we caught it! The rooms were a good size, comfortable and clean. The evening turn down service tidied the room and refreshed supplies. Overall, a very enjoyable stay. Guest Relations, Guest Services / Front Office at Grand Hotel Excelsior, responded to this review Dear Esteemed Guest,Thank you for your kind feedback. We are delighted to hear you enjoyed the staff, service, breakfast selection, and comfort of your room.We also appreciate your comments regarding external noise and the shuttle service, which have been noted and shared with the relevant team for review.We hope to welcome you back again in the future.Kind Regards,Janette TuiteGuest Relations Manager

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• User:Proseccopizzagirl

  Trip type: Family

  Wonderful 5* Experience from start to finish

  30 May 2026

  Just enjoyed a wonderful 4 night stay at the Excelsior and was impressed from start to finish. It felt like 5 star service from the moment we walked through the hotel doors and were welcomed cheerfully and even given a nice refreshing welcome drink to enjoy while we checked in. We arrived around noon and rooms aren't ready until 3pm so they securely stored our suitcases for us and informed us we were free to use the hotel facilities straight away. Every single staff member was so friendly and couldn't do enough for you.I didn't find the hotel particularly "dated" at all as some others have commented, it certainly isn't modern but I actually loved the character of its classic style and even found our room lovely. The beds and duvets were so comfortable and luxurious, there was a safe that was free to use, 2 complimentary bottles of water were given everyday, hotel bathrobe and slippers and there was very good daily housekeeping and turn down service in the evening. We were on the 9th floor and it was very quiet and the 3 elevators were swift so we never had any issues with waiting around for elevators or found them overcrowded or anything.The only food we had at the hotel was the breakfast buffet which was fine and we were thankful that they were able to bring my son Gluten Free bread and muffins as this is something we were worried about. It wasn't insanely busy even between 9-10 am like others had stated so again there is no need to worry about what time you get there. The pool area and private beach were all gorgeous, plenty of sun loungers and the drinks around the pool were lovely.My one and only minor negative is that there weren't sockets by the bedside tables in the rooms and of course as others have said it is quite an uphill walk to Valletta for around 7 minutes which was a killer at times in the heat especially the stairs out of the hotel so if you have poor mobility then this probably isn't the best hotel for you. The hotel does run a little mini bus every 20 minutes up the hill but it only seats 7 or so people so it's usually full. We did download the local taxi app called 'Bolt' which is pretty much like Uber and we could order a taxi very quickly and easily on that (or the hotel can order a taxi for you) and they would arrive within a couple of minutes so we did that a few times to go to the Valletta waterfront.I would definitely return to this lovely 5* hotel. Guest Relations, Guest Services / Front Office at Grand Hotel Excelsior, responded to this review Dear Esteemed Guest,Thank you for your wonderful and detailed feedback. We are delighted to hear that you enjoyed your stay from arrival to departure and that our team, facilities, and services helped create such a positive experience for you and your family.We are especially pleased that you appreciated the welcome, comfort of the rooms, housekeeping service, and pool and beach areas. We also value your comments regarding breakfast options for dietary requirements, which we are glad we were able to accommodate.Your feedback regarding room socket placement and shuttle accessibility has been noted and shared with the relevant team for review.We truly appreciate your kind words and hope to welcome you back again in the future.Kind Regards,Janette TuiteGuest Relations Manager

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• User:keithy0rks

  Trip type: Couples

  Excellent staff and great experience

  27 May 2026

  My wife and I have just stayed in a Premier room on the 7th floor with a large balcony which had a table and 4 chairs and also 2 sun loungers. The room was large with 2 easy chairs and large desk with to dining chairs. The bathroom was adequate with bath, separate shower, toilet and wash basin, even weighing scales.We were celebrating our Golden Wedding and when we entered the room there were towels made into 2 swans on the bed, also after we had been in the room and short time there was a know on the door with room service providing a free bottle of Maltese sparkling wine. We had breakfast every morning which was a great selection of various foods, including a cooking station for poached or fried eggs or omelettes all cooked to order.We are in the buffet restaurant 3 evenings and again there was plenty of food to choose from.The hotel runs a free shuttle service up to Valetta but this stops at 7.30pm and it is advisable to book it in advance if you wish to use it to return to the hotel. I used both the indoor and outdoor pools which were clean and nice to use. All the staff that we dealt with were very helpful and friendly. Guest Relations, Guest Services / Front Office at Grand Hotel Excelsior, responded to this review Dear Esteemed Guest,Thank you for sharing such a wonderful review of your stay with us during your Golden Wedding celebration. We are truly delighted to know that you enjoyed your Premier room, dining experiences, pools, and especially the warm service provided by our team. It was our pleasure to add a special touch to your celebration, and we are so pleased it made your stay even more memorable.We sincerely appreciate your kind recommendation and look forward to welcoming you and your wife back again in the future.Kinds Regards,Maria Cecilia GorsseGuest Relations Agent

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• User:mbbufano

  Trip type: Family

  Very nice but could benefit from a few tweaks.

  27 May 2026

  Very spacious, clean, quiet, and comfortable. Very appreciated that you can enjoy the pool before and after checkout. Breakfast has plenty of offers but could be improved.Lots of staff around the pool area but when a sun umbrella fell on us, no one came to check or help. The pool is very comfortable, as well as the private beach, but they both would benefit from more upkeep - would be even better if the bar at the pool was open in the evening. Overall very nice and I do recommend it. Guest Relations, Guest Services / Front Office at Grand Hotel Excelsior, responded to this review Dear Esteemed Guest,Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you enjoyed the spacious and comfortable facilities, as well as the pool and private beach areas.At the same time, we sincerely apologize for the inconvenience caused by the incident with the sun umbrella and for the lack of immediate assistance. Please rest assured that your comments regarding the pool area upkeep, breakfast, and evening pool bar service have been noted and shared with the relevant teams for review.We truly appreciate your recommendation and hope to have the opportunity to welcome you back again in the future.Kinds Regards,Maria Cecilia GorsseGuest Relations Agent

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