Green Grove Guest House

Recent Reviews: 191

• User:Marvin B

  Trip type: Friends getaway

  Experience substandard

  13 Sept 2026

  This guest house presents itself as a place that values customer satisfaction, unforgettable experience and professional services. However, my encounter with them, I did not feel that these values were reflected in practice. The understanding, professionalism and courtesy you expect were below standard.Due to recent technical issues with the major airports in the UK most flight were cancelled hours before flying. Due to this fact alternative arrangements had to be made. Several attempts were made to contact the Guest House but to no avail, upon arriving the following day, I was told there was no accommodation for my party of 7 with no no help to secure somewhere to stay.Base on my experience I would not to recommend this guest house would strongly advise against using it until start living upto their method statement.

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• User:Randall R

  Trip type: Friends getaway

  Unprofessional

  13 Sept 2026

  I had a terrible experience at Green Grove Guest House. My UK–Malta flight on 09 September was cancelled due to airport technical issues, completely outside my control. I arrived on 10 September with full proof of the disruption yet the manager, Louise still refused to honour my booking, claiming it was a no-show.No empathy, no flexibility, no professionalism.Under Maltese consumer protection principles, businesses should act fairly when a customer is prevented from arriving due to extraordinary circumstances. Green Grove Guest House chose to ignore this and penalise me anyway and have to pay for another hotel.

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• User:Richardo G

  Trip type: Friends getaway

  Bad customer service and understanding

  13 Sept 2026

  Very disappointing customer serviceUnfortunately, my experience with this apartment was very disappointing. When my flight was cancelled, I contacted the property to explain the situation and ask for a refund. I was hoping for some understanding and compassion, especially as the cancellation was completely beyond my control.Instead, I felt there was very little sympathy or willingness to help. The customer service was disappointing, and I was not offered a reasonable solution or refund despite explaining my circumstances.I understand that policies are important, but good customer service should also include compassion and understanding when unexpected situations happen. Based on my experience, I would not recommend this apartment.

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• User:Zebby W

  Trip type: Friends getaway

  Unfair and Unprofessional Conduct by Green Grove Guest House Management

  13 Sept 2026

  I am extremely disappointed and disgusted by the treatment I received at Green Grove Guest House. My experience demonstrates a complete lack of fairness, compassion, and professionalism from the management, particularly Louis.My flight from the UK to Malta on 09 September was cancelled due to technical issues at the airport, an extraordinary circumstance entirely outside my control. This disruption prevented me from arriving at the property on the scheduled date. I made reasonable attempts to contact the guest house, but I was unable to reach anyone.I arrived on 10 September, as soon as it was physically possible to do so. Despite presenting clear evidence of the flight cancellation, I was refused my stay because the booking had been marked as a no-show and cancelled. I was penalised for a situation that I did not cause and could not have avoided.Under Maltese consumer protection principles, businesses are expected to act fairly and reasonably when a customer is prevented from using a service due to circumstances beyond their control. The Consumer Affairs Act and guidelines on fair commercial practices emphasise that traders should not impose penalties when the consumer did not voluntarily breach the agreement and made reasonable efforts to communicate.Green Grove Guest House failed to uphold these standards. Instead of showing understanding or offering a reasonable solution, the manager chose to enforce a penalty and deny me accommodation, even though I arrived the very next day with full evidence of the disruption.This behaviour reflects poor customer service, a lack of empathy, and disregard for consumer fairness. I would not recommend this property to travellers who expect professionalism, flexibility, or basic respect.

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• User:jaykobedux

  Trip type:

  Very good

  13 Sept 2022

  Great few days with my mom and grandma. People who work there were helpful and offered us very nice breakfast. I already feel nostalgic. Location is really nice, close to the bus stop but in a quiet neighbourhood.