Krystal Beach Acapulco

Name: Krystal Beach Acapulco
Address: Costera Miguel Aleman 163 Fraccione Magallanes 39670 Acapulco Guerrero, Acapulco, mexico
Telephone: +44-204-505-9777
Rating: 4.2

Bahia, Acapulco, Mexico

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About Krystal Beach Acapulco

location

This hotel is located in the leisure district of Acapulco, directly beside the beach. The city centre with its many bars, restaurants and nightlife venues are all to be found in the vicinity. Links to the public transport network lie just 100 m away and can easily be reached on foot.

facility

400 rooms, including 237 double rooms, are located on 19 storeys and can be reached by lift. The reception desk is open round the clock. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Film fans will find plenty of 'lights, camera, action' at the cinema. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, a laundry service and a hairdresser.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. A terrace with sun loungers and parasols is available. For guests who wish to keep active, tennis, beach volleyball and golf are available. Water sports on offer include snorkelling or, for a fee, jet skiing and banana boat rides. Sport and leisure facilities at the hotel include a gym and billiards. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon and massage treatments. Guests of all ages have the opportunity to enjoy an entertainment programme.

meals

Dining facilities include a café and a bar. Warm hospitality and a cosy atmosphere await guests in 2 non-smoking restaurants. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. In addition to breakfast, the hotel also offers lunch and dinner à la carte. Staff are also happy to provide children's meals. The hotel also offers snacks.

Amenities at Krystal Beach Acapulco

Facilities
- -
  Air conditioning
Room Facilities
- -
  Hairdryer
Sport/Entertainment
- -
  Outdoor Pool(s)

Location

Around this property:

Beach

10 m

Public Transport

100 m

Park

500 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

2859

Very Good

630

Average

495

Poor

255

Terrible

265

Recent Reviews: 4504

User:Fabby G
Trip type: Family
Disappointing From the Moment We Arrived
16 Aug 2026
From the moment we arrived, our experience at this hotel was very disappointing. We booked a standard king ocean-view room through Expedia, but we were not given the room we reserved and ended up changing rooms three times, which immediately set a frustrating tone.The first room was unacceptable: it smelled bad, there was no AC in that floor and the elevators were not working it kept flickering it was scary. We also didn’t receive the amenities included in our booking, like the minibar, due to the constant room changes. Instead of relaxing, we spent our first night dealing with issues and moving luggage.At the front desk, Viridiana was dismissive and unhelpful, which made the situation worse. After multiple complaints, we were finally moved to a third room, which was only slightly better but still below expectations.Max eventually stepped in and was very helpful. He resolved the issue and did not charge us for the upgrade, which we appreciated, but it still took too much effort to get a barely acceptable room.Even then, the room lacked basic amenities: no refrigerator or iron, a broken safe, and stained towels.I would recommend bringing your own essentials if you stay here.We also tried to extend our stay, since we had a group of people, and we were all together, but the front desk was not very helpful in explaining options or pricing clearly, which added to the frustration.The food was another disappointment—very average for an all-inclusive resort, with some items requiring extra payment.(parking, food and alcohol )On a positive note, the waiters, waitresses, and servers were extremely kind, attentive, and welcoming.They were one of the few highlights of our stay.Overall, this hotel did not meet expectations. We didn’t even use the Jacuzzi. The pool was extremely full and you can tell people we’re going in there with sand because it looked really dirt Between the room issues, lack of amenities, poor initial service, and mediocre food, the experience fell far below what we expected. Aside from Max and the restaurant staff, I would not recommend this hotel. Calidad Krystal, Director General at Krystal Beach Acapulco, responded to this review Thank you for sharing your experience with us. We sincerely regret the inconveniences you encountered with your room, amenities, and service during your stay. We are especially sorry that these issues affected your arrival and overall experience. We truly appreciate your kind words about Max and our restaurant team, and we will share your recognition with them. Your comments are valuable and will be reviewed with the corresponding departments to identify areas for improvement. We hope to have the opportunity to welcome you back and provide the comfortable, seamless stay you deserved.
User:Z735FNtimothyw
Trip type: Family
Hu
25 Mar 2026
Irvine was a very good server and mayed are day Calidad Krystal, Director General at Krystal Beach Acapulco, responded to this review Muchas gracias por tus amables comentarios, nos alegra mucho saber que alcanzamos tus expectativas. Ojala pronto tengamos el placer de recibirte de nuevo. Pasaremos tus felicitaciones a Irving con mucho gusto. Los esperamos pronto.
User:Regina m
Trip type: Family
REVIEW FOR BRAYAN
19 Mar 2026
brayan was an amassing waitress, the food can be better , there is salted missing on the food Calidad Krystal, Director General at Krystal Beach Acapulco, responded to this review Nos gustaría agradecerle sinceramente por tomarse el tiempo para compartir sus comentarios con nosotros sobre su más reciente estadía en nuestro Hotel Krystal Beach Acapulco.Tenga la seguridad de que tomamos todos los comentarios muy en serio y, como profesionales dentro de la industria de servicios, ¡sabemos que los comentarios de nuestros huéspedes son la clave del éxito!
User:Veronica F
Trip type: Family
Marco Antonio was a súper nice waiter with us at breakfast. Nice and very friendly. Buffet is very well served.
25 Feb 2026
Very good food excellent service, waiters are at always helpful. Calidad Krystal, Director General at Krystal Beach Acapulco, responded to this review Thank you very much for your preference for Krystal Beach Acapulco, comments like yours give us the necessary feedback to know we are on the good way to satisfy all our guests.
User:Navigator53017484415
Trip type: Friends getaway
Excellent. Highly recommended.
24 Nov 2025
Excellent customer service.Señor Humberto at the restaurant was courteous and friendly. Food at the buffet was delicious and staff was courteous as well. Calidad Krystal, Director General at Krystal Beach Acapulco, responded to this review Thank you very much for your preference for Krystal Beach Acapulco, comments like yours give us the necessary feedback to know we are on the good way to satisfy all our guests.