Quinta Real Aguascalientes

Recent Reviews: 389

• User:bonifaciom871

  Trip type: Family

  Trip to Aguas.

  16 Dec 2025

  Great Hotel for any occasion, business or pleasure, alone or with family, great staff and good amenities, the Sunday Buffet is exellent

• User:mollierue

  Trip type:

  Family trip

  30 Aug 2025

  Service, food and location were great.Room and bathrooms are outdated. The bathroom reminded me of my grandmothers decorations and you could see the wear and tear Aguascalientes QR, Atención al cliente/recepción at Quinta Real Aguascalientes, responded to this review Dear Guest good morning.Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best Regards.Edgar MoralesManaging Director

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• User:Nancy H

  Trip type:

  Not what it used to be

  14 Aug 2025

  The service and rooms used to be impeccably rendered but that has ceased. Very disappointed they have let it fall.

• User:jjgatty

  Trip type:

  Needs Urgent Remodel

  24 Sept 2024

  We had to change rooms twice. One room the ceiling was falling onto our bed. Second the AC was emitting smoke and fumes. The tub in the 3 rooms was nasty with mold. Such a beautiful property but the rooms need to be remodeled asap. Juan Pablo Valenzuela, Guest Services / Front Office at Quinta Real Aguascalientes, responded to this review Dear Mr. Góznalez;I thank you in advance for your comments, which are of great help for continuous improvement and rest assured that we have taken note of all the observations made about your room and the maintenance details, together with the corresponding areas we guarantee that our services are efficient and effective, with the aim of providing you and all our future guests with a quality stay with warmth.We look forward to having the pleasure of serving you again with great pleasure and let's make your stay memorable!With great pleasure!

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• User:Marisa G

  Trip type: Solo travel

  Disappointment is an understatement. Terrible experience

  13 Aug 2024

  Hotel has not been updated in more than a few years. The room had paint chipped all over, the curtains were ragged, the carpet was stained and filthy, the towels were frayed, the tub was peeling all over.The first day I stayed there, there was no system to issue a key card (had to be escorted by bell boy), the next morning I found out there was no hot water, so had to shower with cold water. That same day I noticed that the phone was not working, so it was impossible to request room service. At night I couldn't turn on or of the bedside lamp, the only option was to connect and disconnect it. I really expected much more from what should be a 4 star hotel, belonging to the prestigious Camino Real group. Never again! Juan Pablo Valenzuela, Guest Services / Front Office at Quinta Real Aguascalientes, responded to this review Dear Guest,I appreciate your comments, which we have followed up on time to strengthen our quality of care and services, thereby seeking to guarantee that at all times our clients and guests receive attention of the level that distinguishes our company.Rest assured that like any great company, it knows how to listen to its customers and thereby restructure the path through continuous improvement, thus achieving the satisfaction and recognition of our guests.We will be happy to know that in the near future you can give us the opportunity to demonstrate the excellent level of service that Quinta Real Aguascalientes knows how to offer.

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