Adhara Cancun Hotel

Recent Reviews: 1216

• User:Flyer59720020913

  Trip type: Couples

  Repeat client

  10 May 2026

  My third stay totalling 26 nights. Older hotel with charm. Clean functional rooms, awesome hot shower pressure, friendly staff, nice pool, excellent breakfast, perfect central location for me. Will return. ALBERTO HERNANDEZ, Director General at Hotel Adhara Cancun, responded to this review Dear Guest,Thank you very much for taking the time to share your comments regarding your recent stay with us.Guest feedback is extremely important to our organization, as it allows us to continuously improve our services and identify opportunities to provide even better experiences in the future.Our entire team is committed to delivering warm hospitality, professional service, and personalized attention to ensure every guest feels welcome and comfortable throughout their stay.We sincerely appreciate your observations and assure you that they have been carefully considered by our management team.We look forward to welcoming you again soon and providing you with an even more enjoyable experience.Warm regards,

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• User:maxmL69CD

  Trip type: Friends getaway

  Excellent buffet breakfast, swimming pool

  08 Mar 2026

  My friend and I stayed here from Feb. 17 to March 3, 2026. The room was big, with 2 very roomy beds, but no fridge or microwave. Instead, we had an ice bucket to keep our beer cold. We were very impressed by the huge breakfast buffet, which filled us up till evening. Also we loved the big swimming pool, which was never crowded. It was a pleasure to wake up in the morning, go downstairs and grab a copy of El Momento -- a daily newspaper that the hotel provides free -- and to sit leisurely reading it at a table while drinking cappuccino from their machine. I usually occupied the table for 2 or 3 hours, until 10:30 a.m., when the last stragglers were herded out.The staff were invariably friendly and helpful. Two staffers who stood out were Allan, who runs the tourist desk and speaks perfect English, and Javier, a waiter in the dining room, who always had a smile on his face and helped me to secure my favorite table in the corner, next to the phone charger. Both men were very amiable and professional. ALBERTO HERNANDEZ, Director General at Hotel Adhara Cancun, responded to this review Dear Guest,It is with sincere appreciation that we write to thank you for choosing our establishment for your recent getaway. For our entire team, it was a profound privilege to host you and to ensure that every moment of your stay was defined by tranquility and comfort.We truly value the time you spent with us. We understand that in today’s fast-paced world, genuine rest is an essential luxury; therefore, our primary mission was to provide you with a peaceful sanctuary where you could disconnect. It is our sincerest hope that you return home feeling completely rejuvenated, with a light spirit and cherished memories of your time here.Furthermore, we would like to express our gratitude for the feedback and suggestions you shared. Your perspective is incredibly precious to us, as it allows us to refine every detail of our hospitality. Please be assured that your comments have been shared with our management team to implement the necessary improvements and to continue our pursuit of excellence.We look forward to the pleasure of welcoming you back in the near future to provide you with an even more exceptional experience. Until then, we remain at your entire disposal.Warm regards,"

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• User:okiedokesylvi

  Trip type: Solo travel

  Awesome night at Hotel Adhara Cancun

  16 Jan 2026

  I had such a lovely experience at this hotel that I was eager to leave a review. I wanted to enjoy one night in Cancun after a week traveling elsewhere and stay near the ADO bus terminal so I could easily catch the direct bus to the airport. The hotel provided all the amenities I was hoping for. The breakfast buffet including lots of fresh fruit, delicious hot Mexican food, eggs, hot cakes, pan dulce and last but not least a coffee machine that dispensed bold, flavorful espresso drinks at the press of a button. There is also 24 hr coffee service in the lobby that I did not try because I chose to brew coffee in my room. I requested a room that did not get too much sun and was acclimated with a room (with balcony) that faced the courtyard which was graced by a large pool and foliage. I don't mind the sound of liveliness from the pool and maybe it was on the quieter side since I was there midweek. The bed was and acceptable firmness. The pillows were memory foam but they didn't feel too hot. The great AC, the correct amount of blankets and the double black out curtains meant I got solid sleep. The room was super clean. I don't remember the furniture being fancy but it was certainly adequate for my needs. The icing on the cake of the whole stay was though checkout is 11 am, I was able to stay til 1 pm for no extra charge. Every single staff member was super kind and helpful. They even gave me the scoop on how to get to take the local bus to Playa Tortuga for only 12 pesos. Lastly, I enjoyed walking around the area in the evening and had no trouble finding great places for dinner including tacos and mezcalinos from a restaurant, and fresh tamales from a street vendor. I am already making plans to go back to this hotel with friends next year. ALBERTO HERNANDEZ, Director General at Hotel Adhara Cancun, responded to this review Dear Guest,On behalf of our entire staff, I would like to extend our sincere gratitude for taking the time to share such detailed and thoughtful comments regarding your recent stay with us. We truly appreciate the care you put into describing your experience, as your observations provide us with a very clear understanding of your expectations and how we can continue improving our services.Guest feedback like yours is invaluable. It allows us to evaluate every aspect of our operation, recognize what we are doing well, and identify specific areas where adjustments may be necessary. Your insights help guide our ongoing efforts to deliver the level of quality, comfort, and personalized attention that each of our guests deserves.We are especially grateful for your preference and for choosing our hotel. Your trust means a great deal to our entire team, and please know that your comments have been shared with the corresponding departments to ensure continuous improvement and follow-up where needed.Our commitment is to create memorable experiences, and your feedback plays a fundamental role in helping us achieve that goal. We genuinely hope to have the opportunity to welcome you back in the future and to provide you with an experience that fully meets and exceeds your expectations.Thank you once again for your time, your valuable feedback, and your preference.Sincerely,

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• User:817namis

  Trip type: Family

  Gem of downtown Cancun on a budget

  04 Jan 2026

  Excellent gem in downtown Cancun! Breakfast was amazing and rooms were comfy. Nice service overall. Pool was good as well. ALBERTO HERNANDEZ, Director General at Hotel Adhara Cancun, responded to this review Dear Guest,Thank you for your recent visit. We truly appreciate your feedback, as it helps us improve and enhance our services.We look forward to welcoming you again soon. Wishing you a prosperous and successful 2026, filled with health and happiness.Sincerely,

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• User:SuperNick79

  Trip type: Couples

  Lovely hotel conveniently located for a stay that mixes beach, cultural activities and excursions.

  25 Oct 2025

  Lovely hotel conveniently located between the costal area and the town centre with easy access to trendy bars and restaurants on Avenida Nader. The room was very big and comfortable with lovely balcony facing the pool, TV and air-con. The room was cleaned every day and all towels replaced. Very nice pool area open till late in the evening with bar. Breakfast was abundant with a variety of options from sweet to savoury, local/traditional to international. ALBERTO HERNANDEZ, Director General at Hotel Adhara Cancun, responded to this review Dear Guest,We would like to express our heartfelt gratitude for choosing us during your recent visit to Cancún. It was truly an honor to have you with us.Our entire team takes great pride in providing genuine hospitality and exceptional service. Your satisfaction is our greatest reward, and your feedback is invaluable as we continue to enhance the quality of every guest experience.Thank you for being part of our story and allowing us to be part of yours. We look forward to welcoming you back and creating more memorable moments together.With warm regards,

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